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Troubleshooting

Reporting Problems

Chapter 8 209

Reporting Problems

If you have a service contract with HP, ask your service representative to

document the problem as a Service Request (SR).

Include the following information where applicable:

• A detailed description of the problem. Describe the events leading up

to the problem and the symptoms of the problem. Include

information on HP-UX commands, communication subsystem

commands, job streams, result codes, and error messages (the exact

wording).

• A record of the output from x25 stat -c or a copy of the

configuration file for each node. Record the output from netstat.

• A printout of the existing configuration files.

•A copy of the ipmap file.

• A copy of the PSI upload file.

• The version, update, and fix information for all software. From this

information HP can determine if the problem is already known and if

the correct software is installed at your site.

•Use the what command to check your X.25 version.

NOTE Your host node should be running HP-UX Release 10.0 or later. To check

the version of your kernel, execute uname -r.

• Any network log files produced using the netfmt command (see

Chapter 7, Tracing and Logging Utilities, for details of netfmt), and

formatted copies of any X.25 trace files that were active when the

problem occurred.

• A short description of your application and how it should work.

• In the event of a system failure, take a full memory dump. Use

the HP-UX utility /etc/savecore to save a core dump. Refer

Debugging Streams/UX Modules and Drivers - Streams/UX for the

HP 9000 Reference Manual for details.

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HP CommonIO Products Bedienungsanleitung Seite 209