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Table 13 Known issues (continued)
ResolutionIssue
4. Navigate to the C:\hpnas\components\ directory, which contains
the WBEM installer.
5. 5. Locate and run the HPIDPWBEMPROVIDERS_X64.MSI file to re-install
the agents.
The IP address for the second node that is stored in the registry no longer
matches the second node's IP address. Change the registry key
During initial system configuration, the
Initial Configuration Tasks window may
HKEY_LOCAL_MACHINE\Software\Microsoft\OEMOOBE\indicate that there was a failure to
connect to the second node after network
settings have been changed.
RemoteNodeIpAddress to contain an IP address that the first node can
reach, preferably on the same subnet. Do not change any other values.
Verifying services are running
If an issue occurs and other troubleshooting efforts do not resolve it, verify that the following services
are always running:
• HP Alert E-Mail Startup Script
• HP Insight Event Notifier
• HP Insight Foundation Agents
• HP Insight NIC Agents
• HP Insight Server Agents
• HP Insight Storage Agents
• HP ProLiant Health Monitor Service
• HP ProLiant System Shutdown Service
• HP Remote Synchronization Service
• HP Smart Array SAS/SATA Event Notification Service
• HP Storage Management Service
• HP System Management Homepage
• HP Version Control Agent
• HP Storage Management Service
Additionally, use the following procedure to verify that the user interfaces for REST and Pool
Manager are installed and running:
1. Open IIS using one of the following methods:
• In Windows Server Manager, select IIS in the left navigation pane. In the list of servers
that display in the main content pane, right-click the applicable server and select Internet
Information Services (IIS) Manager.
• Select Internet Information Services (IIS) Manager from the Tools menu in Windows Server
Manager.
• Press Windows + R to open the Run window. Enter inetmgr and click OK.
2. Verify that the HP StoreEasy Management website contains the following entries:
• aspnet_client
• help
• rest
• webui
52 Monitoring and troubleshooting the storage system
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 1 HP StoreEasy 5000 Storage 6
- Software components 7
- Verify the kit contents 8
- Cable disk enclosures 9
- Cable disk enclosures 11 11
- SAS chain) 15
- 7. D2700 Disk Enclosure 2 16
- 8. D2700 Disk Enclosure 3 16
- Network connections 18
- 255.255.255.010.0.0.10EMU 19
- Network connections 19 19
- Power on the storage system 20
- New Password: ******** 23
- Confirm : ******** 23
- CustomerEMU-dnsName> 23
- Accessing the storage system 24
- Networking options 26
- Using Server Core 26
- Using notification alerts 29
- Configuring Alerts and Email 29
- HP System Management Homepage 33
- Overall System Health Status 34
- Component Status summary 34
- Enclosure 34
- 5. PCIe module1. LOM module 35
- 6. PCIe module2. LOM module 35
- Component LEDs 37
- Table 3 Front LED status 38
- Figure 27 Hard drive LEDs 39
- Figure 33 Power supply LEDs 43
- EMU CLI SHOW commands 45
- Known issues 46
- Error codes 53
- HP Support websites 65
- Autonomy LiveVault 66
- Windows Recovery Environment 66
- Memory Diagnostic 67
- HP 1210m Volume Online Tool 68
- Upgrading hardware components 75
- Customer self repair 77
- Replaceable parts 78
- Replaceable parts 79 79
- Verifying component failure 82
- Verifying proper operation 82
- Wait times for hard disks 82
- Removing the midplane board 86
- Replacing the midplane board 88
- Removing a SAS cable 89
- Replacing a SAS cable 89
- Removing the SAS I/O module 89
- Replacing the SAS I/O module 90
- Removing the fan module 91
- Replacing the fan module 92
- Removing the power supply 93
- Replacing the power supply 94
- Removing the PCIe module 95
- Replacing the PCIe module 96
- Removing the EMU module 97
- Replacing the EMU module 98
- Removing the front bezel 101
- Replacing the front bezel 102
- Removing the drive drawer 107
- Replacing the drive drawer 110
- Removing the enclosure rails 119
- Replacing the enclosure rails 122
- Removing the server blade 124
- Replacing the server blade 125
- Replacing the cache module 131
- Removing the capacitor pack 132
- Removing the Mezzanine NIC 134
- Replacing the Mezzanine NIC 135
- 7 Storage system recovery 136
- Recovering both servers 138
- Recovering a single server 138
- 140 Storage system recovery 140
- 142 Storage system recovery 142
- 8 Support and other resources 143
- Rack stability 144
- 9 Documentation feedback 145
- A Managing the EMU 146
- Authentication 147
- 148 Managing the EMU 148
- Authentication 149 149
- Time functions 150
- 152 Managing the EMU 152
- Inventory and status 153
- 154 Managing the EMU 154
- Inventory and status 155 155
- 156 Managing the EMU 156
- Inventory and status 157 157
- 158 Managing the EMU 158
- Internet control 159
- 160 Managing the EMU 160
- Server management 161
- 162 Managing the EMU 162
- Server management 163 163
- 164 Managing the EMU 164
- Enclosure control 165
- 166 Managing the EMU 166
- Enclosure control 167 167
- Forensic 168
- Forensic 169 169
- 170 Managing the EMU 170
- Session 171 171
- 172 Managing the EMU 172
- Activate Button Menu 173
- Reboot EM (bE) 174
- Restore Factory Defaults (Fd) 174
- Recover Lost Password (Fp) 174
- Set DHCP IP Address (dH) 174
- Exit Button Menu 175
- B Regulatory information 176
- HP Enterprise Servers 177
- HP Storage Products 177
- HP Networking Products 177
- Glossary 178
- 180 Index 180
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