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System Error Codes
2-2 HP Designjet T Series — Service Manual
Introduction
Understand System Error Codes
System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective
actions. Only try one recommended action at a time and check if the error
code has disappeared.
If you have an error code which is not documented in this Service Manual or
you
have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using (See Note below). Check
firmware in Setup Menu / Information Menu / Show Printer Information.
The complete error number (See Note below).
The Service Configuration Print.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sure that you
supply the full Internal Error Code and the firmware
version. Without this information, HP Support Personnel
cannot help you. To view the Internal Error Code, hold the
UP key and press the CANCEL key at the same when the
System Error.
When you reporting the system error code, get the printer
logs to further understand the system error code. To get
the printer logs, see Appendix C: Obtaining printer logs
on page 2-
46.
Code is displayed on the Front Panel.
This is the code definition required
when escalating a problem.
Printer logs
It is possible to have the printer log all the activities it performs in a log file.
To further understand a system error code, it is useful to have a log showing
the activities of the printer at the time when the system error occurred.
- Table of Contents 1 3
- Using this Manual 4
- Troubleshooting 1 5
- General Troubleshooting 8
- 5. Sensors on page 3-31 9
- Print quality troubleshooting 13
- (Main Menu/ 21
- Ink Supplies Troubleshooting 43
- HP 72 69 ml Photo Black Ink 44
- Cartridge 44
- Solving Ink Supplies Problems 57
- 1System Error Codes 1 61
- PCA and Formatter 63
- Reading a System Error Code 64
- System Error Code Table 64
- Corrective Actions Table 66
- 08:YZ (T1120/T1120ps ONLY) 70
- *Flashing* 71
- 71:04 (T610 printers ONLY) 82
- 75.21:YZ 87
- 75.22:YZ 88
- Possible causes 94
- The printer’s queue 95
- System Error Codes 108
- Service Tests and Utilities 2 109
- Introduction 110
- Service Tests (Diagnostics) 111
- Using the Front Panel 113
- 1. Scan Axis 114
- System Error Code 42:XZ 115
- System Error Code 47:XZ 115
- System Error Code 73:XZ 115
- 2. Paper Drive 126
- 3. Electronics Module 129
- Starting DelSol1 131
- Getting PCA revision 131
- Getting Memory Size 131
- Getting HDA info 132
- Getting File System Info 132
- Getting MainBoard Rev 132
- Getting Main Memory Size 132
- Starting Micci2Bus 133
- Starting Micci2BusProxy 133
- Checking Communications 133
- 4. Carriage Assembly 134
- 5. Sensors 139
- 6. Rewinder 142
- 7. Ink Delivery System (IDS) 144
- Starting AcumenSupplies 146
- Reading AcumenSupplies 146
- 8. Service Station 150
- Capping Service Station 152
- Starting Nvm 154
- Starting TestsGpio 154
- Getting Part number 154
- Reading Aerosol Fan 154
- Turning on Aerosol Fan 155
- Checking Fault condition 155
- 9. I/O Information 156
- 10. Unit Information 157
- 11. EEROM Reset 158
- 12. Set Unit Configuration 159
- 13. Error 71:19 Recovery 159
- 14. Others 163
- Service Utilities 164
- 1. Turn Drive Roller 166
- 2. Purge Tubes 168
- 3. Set SN 170
- 4. Reset Life Counters 171
- 5. Diagnostic Print 173
- 6. Set Date and Time 173
- 7. Enable/Disable Firewall 174
- 8. Reset User Life Counters 175
- 9. Enable/Disable Sleep Mode 176
- 10. Disk Wipe DoD 5220.22OM 177
- 11. SNMP 179
- 12. New Left Spittoon 180
- 14. Enable/Disable Port 280 181
- Service Tests 183
- 1. Test Messages 184
- 2. I/O Tests 184
- Service Tests and Utilities 186
- Service Calibrations 3 187
- Service Calibrations 188
- Scan Axis Calibration 190
- Service Station Calibration 191
- Paper Advance Calibration 192
- Advancing Paper 195
- Printing Pattern 195
- Drop Detector Calibration 198
- Line Sensor Calibration 201
- Carriage PCA 204
- Parts and Diagrams 4 205
- Printer Support 206
- Figure 5-1: Printer Support 207
- Center Covers (Front) 208
- Center Covers (Rear) 210
- Right Cover 212
- Figure 5-4: Right Cover 213
- Left Cover 214
- Figure 5-5: Left Cover 215
- Right Hand Assemblies 216
- Left Hand Assemblies 218
- Paper Path Assemblies (Rear) 230
- Tool Kits 232
- Figure 5-14: Tool Kits 233
- Miscellaneous Parts 234
- New Formatter Design 235
- Parts and Diagrams 236
- Removal and Installation 5 237
- Required Tools 240
- Bin Assembly 246
- Front Cover 252
- Media Output Assembly 253
- Removal and Installation 254
- Right Front Trim 255
- Left Front Trim 257
- Right Ink Cartridge Door 259
- Left Ink Cartridge Door 261
- 8. Unclip the Right Trim 265
- Rear Tray 271
- Rear Cover 272
- Media Lever 273
- Media Lever Position Sensor 276
- Cutter Assembly 278
- Right Rear Tray Support 279
- Left Rear Tray Support 281
- Front Panel 283
- Top Cover 286
- Window Position Sensor 289
- Drop Detector 305
- T1120/T1120ps printers 307
- Left Spindle Holder 316
- Installation 321
- Clean Out Assembly 326
- Out Of Paper Sensor 327
- Left Roll Guide 330
- Right Roll Guide 331
- T1100ps/T610) 332
- Encoder Strip 337
- Carriage Rear Bushing 373
- 6. Remove the left bumper 376
- Belt Assembly 377
- Carriage Rail Oiler 386
- Line Sensor (T1120/T1120ps) 393
- Carriage PCA (T1120/T1120ps) 414
- Left Ink Supply Station 419
- Formatter 436
- Starwheel Assembly 444
- Print Zone Overdrive 446
- Left Spittoon 450
- Media Advance Drive 454
- Pinchwheel Assembly 465
- Left Starwheel Lifter 473
- Starwheel Motor 481
- Full Bleed Foam 483
- Preventive Maintenance 5 485
- Preventive Maintenance 486
- General Cleaning 487
- Level of Printer Usage 487
- Preventive Maintenance Kits 489
- Preventive Maintenance Kit #2 490
- Preventive Maintenance Kit #3 490
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