HP B8C95AA Bedienungsanleitung PDF herunterladen (Seite 103)

HP Designjet T Series — Service Manual 2-43

Appendix A: How to troubleshoot SE 79:04

 The printer information pages (either printed and faxed or obtained

through the Embedded Web Server)

 The System Error detailed information (it can be obtained by pressing

CANCEL + Down)

 The printer logs. In order to obtain the printer logs, check the

corresponding appendix . See

Appendix C: Obtaining printer logs on

page 2-46.

Front panel displays 79:04 while printing

While printing a single job

The error happens after a single job is sent. It’s easy to identify which job

that has pr

oduced the error, since every time that this same job is sent, the

error is replicated.

1 R

eboot the printer twice (after the first reboot, the printer will show the 79:04

ystem error again, since the printer will attempt to reprint the last job in the

queue, which is the one that caused the issue)

2 If y

ou are using an HP driver, update the driver to the latest version

3 Upgrade the printer’s firmware. Even if the c

urrently installed firmware

version is the latest one, re-install it. Send the job using different print

settings. The following ones can be helpful:

a T

ry sending the job without selecting a media profile in the driver

b Try changing the Image Quality settings

c If you are using the HP-GL/2 driver, try the option “Send job as bitmap”

d If you are using the PS driver, try using the HP-GL/2 driver instead

e If you are using the PS driver from an Adobe application (or any other

pplication that can handle PS), try changing the application’s print

settings so that the PS is generated as Raster.

4 T

ry the following Front Panel settings:

a Change the Print Language option in the Front Panel from “Automatic”

(

which is the default setting) to the language that is being printed (PS, HP-

GL/2, …)

b Que

ue = OFF

c Start Printing = After processing

d For PS SKUs, try changing the encoding setting (“Automatic” by default)

o Binary or ASCII

5 If you are using a 3rd party application that does not print through the HP

iver, try modifying the printing workflow by:

a Using an HP driver

b Changing the settings in the application’s printing dialog

6 If you are using an accessory JetDirect card, try using the internal network

connector or U

SB (if available).

7 Escalate the issue, providing the following information:

 Unit information: S/N, P/N, accessories

1 2 ... 98 99 100 101 102 103 104 105 106 107 108 ... 489 490

Kommentare zu diesen Handbüchern

Keine Kommentare

HP B8C95AA Bedienungsanleitung Seite 103

Kommentare zu diesen Handbüchern

Verwandte Produkte und Handbücher für Drucken & Scannen HP B8C95AA