HP Vectra 520 Installationsanleitung PDF herunterladen (Seite 493)

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17-8 List of terms

553-4001-111 Standard 1.0 March 1997

System administrator

The system administrator is responsible for overseeing the functions of the

Meridian MAX system, including its staff and facilities. In addition to the

functions available to supervisors, the system administrator is usually

responsible for the definition of management reports and the printing

schedule for these reports. Based on the information these reports provide,

the system administrator can reconfigure the system to best use the

system’s equipment and personnel.

Thresholds

Meridian MAX allows the definition of several different thresholds that

pertain to different objectives of your organization. For instance, thresholds

can be defined for the maximum length of time a customer’s call should

wait in queue, how long an agent should spend on each call, and how many

calls should be waiting in a queue before other queues should start

accepting the overflow.

Trunk routes

Trunks are the physical links, or circuits, that enable telephone

communication. A trunk route carries calls from outside the ACD system to

an agent or ACD queue.

VME

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