HP LaserJet 4300 Series Betriebsanweisung PDF herunterladen (Seite 147)

ENWW Contacting HP 145

Obtaining extended service and support

You can obtain extended service agreements or support packs for your HP product.

HP service agreements

To obtain an HP service agreement, visit http://www.hp.com. In the Select a country/region

field at the top, select your country/region and click the Support block. You can also contact

your HP-authorized dealer.

HP SupportPacks

The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet

product warranty (1 year) and extends coverage up to 5 years.

HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a

3-year service package only (register with HP to activate this service) or an electronic version for

a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet).

For ordering and pricing details, as well as other HP printer support services, contact your local

HP reseller or visit the HP website at http://www.hp.com/go/printerservices

for more information.

Contacting the HP fraud hotline

Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message

says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and

take steps to resolve the problem.

Your print cartridge might not be a genuine HP one if you notice the following issues:

You are experiencing a high number of problems with the print cartridge.

The print cartridge does not look like it usually does (for example, the pull tab or the box is

different).

A message appears on the printer control panel display indicating that the printer has

detected a non-HP print cartridge.

In the United States: Call toll-free at 1-877-219-3183.

Outside the United States: You can call collect. Dial the operator and ask to place a collect call

to the telephone number 1-770-263-4745. If you do not speak English, a representative at the

HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your

language is not available, a language line interpreter will connect approximately one minute after

the beginning of the call. The language line interpreter is a service that will translate between you

and the representative for the HP fraud hotline.

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HP LaserJet 4300 Series Betriebsanweisung Seite 147