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122 4 Problem solving ENWW
Understanding accessory lights for the stacker and stapler/stacker
The following table lists accessory (such as the stacker or stapler/stacker) errors reported by the
accessory lights and on the printer control panel display.
Accessory lights
Light Explanation and solution
Solid green The accessory is receiving power and is ready.
The stapler is low on staples. STAPLER LOW ON STAPLES appears on the
printer control panel display. (See “STAPLER LOW ON STAPLES” on
page 119.)
The number of pages in the job exceeds the 15-page limit for stapling. TOO
MANY PAGES IN JOB TO STAPLE appears on the printer control panel
display. (See “TOO MANY PAGES IN JOB TO STAPLE” on page 119.)
The job contains different paper sizes. DIFFERENT PAPER SIZES IN JOB
appears on the printer control panel display. (See “DIFFERENT PAPER
SIZES IN JOB” on page 115.)
Solid amber
The accessory is experiencing a hardware malfunction. 66.XY.ZZ OUTPUT
DEVICE FAILURE appears on the printer control panel display. (See
“66.XY.ZZ OUTPUT DEVICE FAILURE” on page 113.)
Blinking amber
The accessory has a staple jam. 13.XX.YY JAM IN STAPLER appears on the
printer control panel display. (See “13.XX.YY JAM [LOCATION]” on
page 110.)
The accessory has a paper jam, or a sheet needs to be removed from the
unit, even if the sheet is not jammed. 13.XX.YY JAM IN OUTPUT DEVICE
appears on the printer control panel display. (See “13.XX.YY JAM
[LOCATION]” on page 110.)
The bin is full. OPTIONAL BIN 1 FULL appears on the printer control panel
display. (See “OPTIONAL BIN 1 FULL” on page 118.)
The stapler is out of staples. STAPLER OUT OF STAPLES appears on the
printer control panel display. (See “STAPLER OUT OF STAPLES” on
page 119.)
The bin is in the up position. LOWER THE OPTIONAL BIN appears on the
printer control panel display. (See “LOWER THE OPTIONAL BIN” on
page 117.)
The jam-access door is open. OUTPUT PAPER PATH OPEN appears on the
printer control panel display. (See “OUTPUT PAPER PATH OPEN” on
page 118.)
The stapler unit is open. OUTPUT PAPER PATH OPEN appears on the printer
control panel display. (See “OUTPUT PAPER PATH OPEN” on page 118.)
Off
The printer might be in PowerSave mode. Press any button on the printer
control panel.
The accessory is not receiving power. Turn the printer power off. Check
that the accessory is properly seated on and connected to the printer,
without any gaps between the printer and the accessory. Turn the printer
power on.
The accessory might have been disconnected and reconnected while the
printer power was on. 66.00.15 EXTERNAL DEVICE FAILURE appears on the
printer control panel display. (See “66.00.15 EXTERNAL DEVICE
FAILURE” on page 113.)
The job might have stalled between the printer and the accessory.
PROCESSING JOB appears on the printer control panel display. (See
“PROCESSING JOB” on page 118.) Turn the printer power off, and then
turn the printer power on.
- LaserJet 4200 1
- LaserJet 4300 1
- Contents 5
- 4 Problem solving 6
- 5 Service and support 7
- Appendix C Printer commands 8
- Appendix D Specifications 8
- About the documentation 9
- Using the printer 10
- Printer basics 11
- Printer features and benefits 12
- Printer configurations 14
- Printer parts and locations 15
- Front view, tray 1 closed 16
- Rear view 16
- Accessories and supplies 17
- Moving the printer 18
- Ordering information 19
- Part numbers 20
- Cables and interfaces 21
- Documentation 22
- Maintenance 22
- Printing supplies 23
- Control panel layout 26
- Control panel buttons 27
- Printer software 30
- Printer drivers 31
- Network administrators 32
- Printer driver Help 33
- HP LaserJet Utility 34
- Software for networks 35
- Printing tasks 37
- Selecting the output bin 38
- Stapling documents 41
- Loading staples 43
- Loading trays 44
- Understanding tray order 48
- Customizing tray 1 operation 49
- Printing envelopes 53
- Loading envelopes in tray 1 54
- Printing special paper 59
- Printing labels 60
- Printing transparencies 61
- (single-sided) 62
- Weight and sizes 64
- Guidelines for heavy paper 64
- Setting custom paper sizes 65
- Using printer driver features 70
- Printing a watermark 71
- Using job-storage features 72
- Deleting a quick copy job 73
- Proofing and holding a job 73
- * appears in place of 74
- Storing a print job 76
- Deleting a stored job 76
- Managing and maintaining the 77
- Using the embedded Web server 78
- Information pages 79
- Settings pages 80
- Network pages 80
- Configuring e-mail alerts 81
- Managing the print cartridge 82
- Checking the supply level 83
- ORDER CARTRIDGE 84
- Menu map 85
- Configuration page 85
- Supplies status page 87
- PS or PCL font list 88
- Cleaning the printer 89
- Cleaning the fuser 91
- ON, and then press SELECT () 92
- Replacing the stapler unit 94
- Problem solving 97
- Clearing jams 98
- CARTRIDGE DETECTED 100
- Clearing jams from the trays 102
- Solving repeated paper jams 110
- ELP ( ) again 111
- Control panel messages 112
- 50.5 FUSER ERROR 113
- 112 4 Problem solving ENWW 114
- X and Y are as follows: 114
- ELECT ( ) to continue 116
- 116 4 Problem solving ENWW 118
- 118 4 Problem solving ENWW 120
- 120 4 Problem solving ENWW 122
- XX] to clear the message 122
- Mopy disk error messages 123
- Accessory lights 124
- Light print (partial page) 127
- Light print (entire page) 127
- Dropouts 128
- Gray background 128
- Toner smear 129
- Loose toner 129
- Repeating defects 129
- Repeating image 130
- Misformed characters 130
- Page skew 130
- Curl or wave 130
- Wrinkles or creases 131
- Vertical white lines 131
- Tire tracks 131
- White spots on black 131
- Scattered lines 132
- Blurred print 132
- Determining printer problems 133
- 132 4 Problem solving ENWW 134
- READY or 134
- PS for this print job only 135
- 134 4 Problem solving ENWW 136
- 136 4 Problem solving ENWW 138
- Selecting an alternate PPD 140
- You receive this 141
- Troubleshooting PS errors 142
- 142 4 Problem solving ENWW 144
- Service and support 145
- Contacting HP 146
- HP service agreements 147
- HP SupportPacks 147
- Warranty information 148
- Service information form 151
- HP software license terms 152
- Control panel menus 153
- Retrieve Job menu 154
- Information menu 155
- Paper Handling menu 156
- ENWW Paper Handling menu 155 157
- Item Values Explanation 157
- Configure Device menu 159
- PCL submenu 160
- Print Quality submenu 161
- System Setup submenu 164
- ELECT () 165
- ELECT ( ) before each job to 165
- Output Setup submenu 166
- I/O submenu 167
- Resets submenu 168
- Diagnostics menu 169
- Service menu 169
- Printer memory and expansion 171
- Installing memory 172
- Checking memory installation 174
- Printer commands 177
- Combining escape sequences 178
- Entering escape characters 179
- Function Command Options (#) 181
- Specifications 183
- Paper specifications 184
- ENWW Paper specifications 183 185
- Size Dimensions 185
- Weight Capacity 185
- ENWW Paper specifications 185 187
- Size Dimensions Weight 187
- Supported types of paper 189
- Guidelines for using paper 189
- Transparencies 192
- Envelopes 193
- Card stock and heavy paper 194
- Printer specifications 195
- Environmental specifications 196
- General specifications 197
- Regulatory information 199
- Material restrictions 201
- Material Safety Data Sheet 201
- For more information 201
- Declarations of Conformity 202
- Safety statements 203
- Laser statement (Finland) 204
- ENWW Index 203 205
- Numerics 205
- 204 Index ENWW 206
- ENWW Index 205 207
- 206 Index ENWW 208
- ENWW Index 207 209
- 208 Index ENWW 210
- ENWW Index 209 211
- 210 Index ENWW 212
- ENWW Index 211 213
- 212 Index ENWW 214
- ENWW Index 213 215
- 214 Index ENWW 216
- Hewlett-Packard Company 218
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