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Q2431-909
12
Chapter 7
T
roubleshooting
341
1,500-sheet f
eeder main parts
Figure 218.
Location o
f 1,500-she
et paper
feeder main pa
rts (1 of 2
)
1.
1,500-s
heet feeder lifter-
drive asse
mbly
2.
1,500-s
heet feeder pickup-drive assembly
1
2
1
2
...
356
357
358
359
360
361
362
363
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365
366
...
451
452
LaserJet 4200
1
LaserJet 4300
1
Table of contents
5
4 Printer maintenance
6
5 Theory of operation
6
7 Troubleshooting
8
List of figures
11
List of tables
17
1 Printer description
21
Printer configurations
23
Model and serial numbers
24
Site requirements
25
Physical dimensions
26
Environmental specifications
27
Paper specifications
29
Size Dimensions Weight
32
Supported types of media
34
Overhead transparencies
36
Envelopes
37
Card stock and heavy paper
38
Types of print media to avoid
39
Safety information
40
EMI statement (Korea)
41
VCCI statement (Japan)
41
Laser statement (Finland)
42
Regulatory information
43
Material restrictions
45
Material Safety Data Sheet
45
For more information
45
U.S. returns
45
Non-U.S. returns
45
Declarations of Conformity
46
2 Service approach
47
Service approach
48
Parts and supplies
48
Print-cartridge information
51
3 Printer operation
55
Using the control panel
56
Control-panel buttons
57
Using the printer Help system
57
Settings and defaults
58
Retrieve Job menu
61
Information menu
61
Paper Handling menu
62
Item Values Explanation
63
Configure Device menu
64
Print Quality submenu
66
System Setup submenu
69
ELECT () button
70
Stapler/stacker submenu
71
I/O submenu
72
Cleaning the fuser
75
Cleaning spilled toner
77
● 110-V printer kit
78
● 220-V printer kit
78
Maintaining the stapler unit
80
Loading staples
82
Control system overview
88
Laser/scanner system overview
88
General descriptions
89
Motor and fan control
90
High-voltage circuit
93
Low-voltage circuit
94
Toner detection
95
Cartridge detection
95
Cartridge memory
95
Laser/scanner control
97
Paper pickup system
98
Paper pickup and feed block
99
Printing from tray 1
100
Figure 17. Tray 1 pickup
101
Printing from tray 2
102
Lifter-driver operation
104
Multiple feed prevention
104
Media skew prevention
105
Fixing/delivery block
106
Printer jam detection
107
Printer delivery delay jam
108
Printer door open jam
109
Printer residual media jam
109
Envelope feeder
115
Envelope feeder jam detection
117
Duplexer
118
Reversing and duplexer pickup
119
Duplexer jam detection
120
Stacker and stapler/stacker
121
Stacker feed and delivery
124
Stacker jam detection
125
Stapler/stacker
126
Staple mode feed and delivery
129
Stapler unit
133
Stapler unit operation
134
Side view
135
Front view
135
Staple level detection
136
Stack mode feed and delivery
136
Stapler/stacker jam detection
137
Image-formation system
138
Primary charging
140
Writing the image
141
Developing the image
142
Transferring the image
143
Fusing the image
144
Print cartridge memory chip
146
Formatter system
147
EconoMode
148
Input/output
148
Printer memory
149
PJL overview
150
Control panel
150
Removing and replacing parts
151
Required tools
153
Before performing service
153
After completing service
153
Screws used in the printer
154
Parts-removal tree
155
User-replaceable parts
157
Transfer roller
158
Tray 1 pickup roller
159
Tray 1 separation pad
160
Tray 2 feed rollers
161
Formatter cover
165
Top cover
166
Right-side cover
169
Left-side cover
171
Rear output bin
175
Control-panel display
176
Control-panel assembly
177
Internal components
180
Formatter assembly
181
Output delivery assembly
183
Duplexing pendulum assembly
185
Tray 2 media-size sensor
187
Main cooling fan (left side)
188
Laser/scanner assembly
193
Main motor
197
Tray 2 lifter-drive assembly
199
DC controller PCA
201
Paper-pickup assembly
203
Main drive assembly
206
Power supply
208
Paper-feed belt assembly
211
Tray 1 paper-pickup assembly
212
Paper feed assembly
215
Registration assembly
218
Transfer assembly
220
Accessories
224
500-sheet feeder control PCA
227
1,500-sheet feeder assembly
234
feed rollers
234
1,500-sheet feeder door
235
rear cover
237
Troubleshooting
247
Introduction
250
Troubleshooting process
251
Miscellaneous
253
Troubleshooting flowchart
254
Power-on checks
256
Problem Action
257
Troubleshooting tools
259
Menu map
260
Configuration page
261
Supplies status page
262
Embedded Web server
263
Information tab
264
Settings tab
264
Networking tab
264
Other links
265
To select status messages
266
Control-panel menus
267
Diagnostics menu
268
Service ID
270
Restoring the Service ID
270
Cold reset
271
NVRAM initialization
271
Hard-disk initialization
272
Power-on bypass
272
Self test
273
Test pages
274
Interface troubleshooting
275
Jetdirect page
276
Status messages
277
Warning messages
277
Error messages
277
Critical-error messages
277
Message Description Action
278
) button for
278
) button
281
Numerical printer messages
294
ELECT ( ) button
301
57.3 Cartridge fan error (F2)
307
57.4 Main fan error (F1)
307
TRAY 4 LIFTER MOTOR FAILURE
311
Paper-path troubleshooting
315
Paper-jam recovery
316
Avoiding paper jams
317
Persistent jams
318
Paper-path test
320
To perform a paper- test
320
Jams in tray 1
321
Jams in tray 2
321
Jams in tray 3 and/or tray 4
322
Jams in the paper path
323
Jams in the duplex path
323
Media transport problems
324
Paper is skewed
325
Image defects
328
TONER LOW
329
INFORMATION MENU
330
Image defect tables
331
Table 57. Specks or dots
334
Table 59. Lines
336
Table 63. Distorted images
338
Table 72. Black page
342
Table 74. Dark print
344
Overview
346
Initial checks
346
Jam errors
347
Paper transport errors
350
Malfunction errors
350
Component errors
351
Printer component locations
352
Printer switches and sensors
356
Printer motors and fans
357
Printer PCAs
358
Accessory component locations
359
1,500-sheet feeder main parts
361
DC controller block diagram
376
General timing diagrams
377
8 Parts and diagrams
381
Ordering information
382
HP service agreements
383
HP PartnerCare
383
Accessories and supplies
384
● English, French, Italian
387
● English, Danish, Finnish
387
● English, Japanese, Korean
387
110-127v
397
220-240v
397
Figure 252. Transfer assembly
407
Table 102. Transfer assembly
407
Table 103. Fuser
409
Alphabetical parts list
425
Numerical parts list
429
Q2431-90912 Index 413
433
Numerics
433
414 Index Q2431-90912
434
415 Index Q2431-90912
435
416 Index Q2431-90912
436
417 Index Q2431-90912
437
418 Index Q2431-90912
438
419 Index Q2431-90912
439
420 Index Q2431-90912
440
Q2431-90912 Index 421
441
422 Index Q2431-90912
442
Q2431-90912 Index 423
443
424 Index Q2431-90912
444
Q2431-90912 Index 425
445
426 Index Q2431-90912
446
Q2431-90912 Index 427
447
428 Index Q2431-90912
448
Q2431-90912 Index 429
449
430 Index Q2431-90912
450
Hewlett-Packard Company
452
Q2431-90912
452
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