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Q2431-90912 Chapter 7 Troubleshooting 281

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OPEN INPUT TRAYS THEN OPEN AND

CLOSE TOP COVER

● The face-up tray was opened

when the printer was attempting

to send a page to the duplexer.

● A page shorter than 200 mm

(7.87 inches) was sent to the

duplexer.

● A page less than 120 mm

(4.72 inches) in width was sent to

the duplexer.

● A multi-feed paper jam has

occurred.

1. Remove any jammed media

from the paper path.

2. Open and close the top

cover.

3. Disconnect all optional

paper-handling accessories.

4. Replace the feed and

separation rollers. See

“Tray 2 feed rollers” on

page 141 (this procedure

includes the separation

roller).

5. Replace the

DC controller PCA. See

“DC controller PCA” on

page 181

20

INSUFFICIENT MEMORY

For help press

alternates with

20

INSUFFICIENT MEMORY

To continue press

The printer has received more

data from the computer than fits in

the available memory.

1. Press the S

ELECT ( ) button

to resume printing.

Note: A loss of data will occur.

2. Reduce the complexity of the

print job to avoid this error.

3. You might be able to print

pages that are more complex

if you add memory to the

printer.

21

PAGE TOO COMPLEX

For help press

alternates with

21

PAGE TOO COMPLEX

To continue press

The printer cannot process the

page quickly enough.

1. Press the S

ELECT ( ) button

to process the page.

Note: A loss of data will occur.

2. Make the page contents less

complex and re-send the

print job.

22

EIO X BUFFER OVERFLOW

To continue press

The printer’s EIO card in slot X

has overflowed its I/O buffer

during a busy state.

1. Press the S

ELECT ( ) button

to resume printing.

Note: A loss of data will occur.

2. Check the configuration of

the EIO card and the host

computer.

3. If this error message persists,

replace the EIO card.

22

PARALLEL I/O BUFFER OVERFLOW

For help press

alternates with

22

PARALLEL I/O BUFFER OVERFLOW

To continue press

The printer’s parallel buffer has

overflowed during a busy state.

1. Press the S

ELECT ( ) button

to resume printing.

Note: A loss of data will occur.

2. Check the parallel I/O

configuration. Set

HIGH

SPEED

to NO and ADVANCED

FUNCTIONS

to OFF.

3. Replace the formatter PCA.

See “Formatter assembly” on

page 161.

Table 42. Numerical printer messages (continued)

Message Description Action

1 2 ... 296 297 298 299 300 301 302 303 304 305 306 ... 451 452

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