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When attempting to browse to Web-Enabled System Management software on port 2381, the
system is not accessible because of an invalid password
This issue is due to either of the following conditions:
• This system is not fully configured and is not accessible because there is not a valid administrator password. An
administrator password must be configured by either reinstalling the Web-enabled System Management
software or following the instructions in the Security white paper located at
http://www.hp.com/manage.
• The system was installed without configuring the passwords for the administrator, operator, or user accounts.
Setting an administrator password is required for Web-Enabled System Management software to function
correctly.
To resolve this issue, perform any of the following actions:
• Consult the installation instructions for the Web-Enabled System Management software for information about
how to use the system software configuration tool to preconfigure components before silent updates.
• Reinstall the software after configuring the component package to contain an account password.
• Install the software using a manual procedure to be prompted for the password on the managed device.
• Use the HP Systems Insight Manager application launch feature to update the CPQHMMD.ACL on servers already
installed.
NOTE: The HP Systems Insight Manager application launch feature should only be administered as a last
resort.
Known browser issues
The Windows
®
NT has been tested with the following browsers:
• Microsoft
®
Internet Explorer 4.01, 5.0, or later and Netscape Communicator 4.51, 4.7, or later on Windows
®
95, Windows
®
98, Windows
®
Millennium Edition, Windows
®
NT 4.0, and Windows
®
2000
• SNMP configuration pages have been tested under Microsoft
®
Internet Explorer 5.0 or later. Netscape
Communicator is not supported.
The Novell NetWare software has been tested with the following browsers:
• Microsoft
®
Internet Explorer 4.01, 5.0, or later and Netscape Communicator 4.51, 4.7, or later on Windows
®
95, Windows
®
98, Windows
®
Millennium Edition, Windows
®
NT 4.0, and Windows
®
2000
The minimum browser requirements must be met for the Insight Management Agents for Servers to work correctly.
Depending on how they were implemented, some browsers might not work correctly when used with different
operating systems.
• Internet Explorer does not print background colors and images by default.
• When switching from the Insight Management Agents browser window to another application, colors in the
browser window change or flash. This is not specific to the window, but might happen when looking at other
pages with a browser under the same conditions.
• When the browser window is resized with Netscape Navigator 4.x, the window or frames within the window
might go blank. This is because JavaScript in the page is not being evaluated. To view the screen, right-click in
the frame and select Reload Frame.
• Frame sizes are optimized for medium-sized fonts. If you switch your browser to use larger or smaller fonts, then
you must manually adjust the frame layout.
• A JavaScript error might occur when displaying an IML page containing a very large IML in Netscape
Navigator.
NOTE: A large IML does not cause an error in Internet Explorer, but it does take a long time to load (more than
four minutes).
• When a SET operation is executed in Internet Explorer, the browser opens a new window to display the
updated template page if the security settings are configured to medium or high. To resolve this problem, set the
security level to low.
To set the security level to low perform the following steps:
a. Select Internet Options from the View menu in the browser.
b. Select the Security tab, and then click Custom Level.
c. Select Low.
Appendix A Troubleshooting 89
- HP Insight Management Agents 1
- Contents 3
- Contents 4 4
- Browser requirements 5
- Obtaining JVM from Microsoft 6
- Obtaining JVM from Sun 6
- Introduction 8
- Overview 8
- Logging in 9
- System Management Homepage 10
- Header frame 11
- Body frame 13
- Home tab 13
- Settings tab 15
- SNMP Webagent 16
- Security 17
- User Preferences 18
- UI Properties 18
- Tasks Tab 19
- Logs tab 19
- Webapps tab 19
- Support tab 20
- Help tab 20
- 2 Agent information 21
- System Agent 22
- Sub system Classification 23
- Cooling and temperature 24
- Agent information 25 25
- Agent information 26 26
- Memory Summary 27
- Memory Details 27
- Processors 28
- PCI Devices 28
- Management Processor 29
- Battery 30
- Modem/COM Port Settings 30
- Operating System 31
- Logical Disk Space 32
- Server 33
- Agent information 34 34
- Network 35
- Processes 35
- Processor Utilization 36
- Agent information 37 37
- Agent information 38 38
- Agent information 39 39
- Identify Drives 40
- Physical Drive Information 41
- Agent information 42 42
- Logical Drive Information 43
- Predictive Indicators 44
- Problem Indicators 44
- Failure Indicators 45
- Statistics 46
- Agent information 48 48
- Identify Drive 49
- Associated Tape Drives 50
- Tape Drive Information 50
- Agent information 51 51
- Storage Systems 52
- Agent information 53 53
- IDE controllers 54
- IDE controller information 54
- IDE ATAPI devices 54
- IDE ATA disk drives 54
- Logical drives 55
- IDE ATA logical drives 55
- Physical drives 56
- Spare drives 56
- SCSI controllers 56
- Controller information 56
- SCSI device information 57
- Tape library 58
- Tape devices 59
- CD storage system 60
- CD Library Information 60
- CD-ROM drive information 61
- SCSI physical drives 62
- Drive indicators 63
- Drive statistics 64
- SCSI logical drives 65
- SCSI bus information 66
- System Configuration 67
- System Board 68
- Advanced Memory Protection 69
- Agent information 70 70
- ROM Microcode Patches 71
- General I/O Devices 71
- System Resources 72
- System Summery 72
- Enclosure Information 73
- Agent information 74 74
- Agent information 75 75
- Critical Error Log 76
- Agent information 77 77
- Correctable errors 78
- Power-On Messages 78
- Integrated Management Log 78
- Operating system overview 79
- Summary page 79
- File System page 80
- User Information page 80
- Connection page 81
- Loaded NLMs page 81
- Server Parameter page 82
- Physical Partition page 82
- Adapter Information page 83
- Mass storage RAID Array 84
- Mass Storage Physical 84
- Mass Storage controller 85
- Mass Storage Summary 85
- Environment Monitoring Unit 85
- External Expansion Cabinet 86
- Telephone numbers 87
- Appendix A Troubleshooting 88
- SNMP community string issues 90
- issues 90
- Insight Manager issues 91
- Other problems 93
- Glossary 95
- Glossary 96 96
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