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13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Get support and other information from the Internet
• Before you call HP customer support
•
Access your serial number and service ID
•
Call in North America during warranty
• Call elsewhere in the world
•
HP Quick Exchange Service (Japan)
•
Prepare the HP All-in-One for shipment
• Pack the HP All-in-One
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer Support
Center for basic troubleshooting. See
Before you call HP customer support for steps to take before
calling Customer Support.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan).
For more information about the warranty, see the printed documentation that came with the HP All-
in-One.
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade option
that extends or enhances your standard product warranty. Available options might include priority
phone support, return service, or next business day exchange. Typically, service coverage begins
on product purchase date and must be purchased within a limited time of product purchase.
For more information, see:
• In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
• Outside the U.S., please call your local HP Customer Support office. See
Call elsewhere in the
world for a list of international Customer Support numbers.
• Go to the HP website at www.hp.com/support. If prompted, choose your country/region, and
then find warranty information.
Get support and other information from the Internet
To find support and warranty information, go to the HP website at www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on calling for technical
support.
This website also offers technical support, drivers, supplies, ordering information and other options
such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
Support options and availability vary by product, country/region, and language.
HP warranty and support 267
- HP Officejet 5700 1
- Contents 3
- 1 HP Officejet J5700 All-in 9
- One series Help 9
- Chapter 1 10
- 2 Find more information 11
- Chapter 2 12
- 10 Find more information 12
- 3 HP All-in-One overview 13
- Control panel features 14
- Text and symbols 15
- Use the software 17
- Connection information 17
- Supported connection types 18
- Connect using a USB cable 18
- Use printer sharing 18
- Connection information 17 19
- Chapter 3 20
- 18 HP All-in-One overview 20
- Set your preferences 21
- Chapter 4 22
- Fax preferences 23
- Fax setup 25
- Fax setup 29 31
- Fax setup 31 33
- Fax setup 33 35
- Fax setup 35 37
- 3 Computer with modem 38
- Fax setup 37 39
- Fax setup 43 45
- Test your fax setup 49
- Set the fax header 50
- Set up speed dialing 51
- Fax setup 51 53
- Set up the phone book 54
- Fax setup 53 55
- Load originals 57
- Load an original on the glass 58
- Select print media 59
- Set minimum margins 64
- Papers to avoid 64
- Load paper 65
- Chapter 5 66
- Load paper 65 67
- Load index cards 69
- Avoid paper jams 70
- Avoid paper jams 69 71
- 6 Print from your computer 73
- Stop a print job 74
- 7 Use the copy features 75
- Set the number of copies 76
- Set the copy paper size 76
- Set the copy paper type 77
- Change copy speed or quality 78
- Change default copy settings 78
- Chapter 7 80
- 78 Use the copy features 80
- 80 Use the copy features 82
- 82 Use the copy features 84
- Stop copying 85
- 84 Use the copy features 86
- 8 Use the scan features 87
- Edit a scanned preview image 88
- Print a scanned image 88
- Change default scan settings 88
- Chapter 8 90
- 88 Use the scan features 90
- Change Text Editing/OCR mode 91
- 90 Use the scan features 92
- 9 Use the fax features 93
- Send a fax using speed dials 94
- Send a fax 93 95
- 94 Use the fax features 96
- Send a fax from memory 97
- Schedule a fax to send later 98
- Send a fax 97 99
- Chapter 9 100
- 98 Use the fax features 100
- Send a fax from the computer 101
- 100 Use the fax features 102
- Send a fax 101 103
- 102 Use the fax features 104
- Send a fax 103 105
- Receive a fax 106
- Set up backup fax reception 107
- Poll to receive a fax 109
- 108 Use the fax features 110
- Block junk fax numbers 111
- 110 Use the fax features 112
- Print reports 113
- Print fax error reports 114
- Print the fax log 115
- Print other reports 115
- Stop faxing 116
- Stop faxing 115 117
- 116 Use the fax features 118
- 10 Maintain the HP All-in-One 119
- Clean the exterior 120
- 2 Rollers 121
- 3 Separator pad 121
- Clean the HP All-in-One 119 121
- Chapter 10 122
- Print a self-test report 124
- Work with print cartridges 125
- Replace the print cartridges 126
- 1 Copper-colored contacts 128
- 3 Ink nozzles under tape 128
- Use a photo print cartridge 129
- Align the print cartridges 130
- Clean the print cartridges 132
- 2 Ink nozzles (do not clean) 134
- 1 Nozzle plate (do not clean) 135
- HP All-in-One 136
- Related topics 136
- 11 Troubleshooting 137
- 1 Power connection 138
- 2 Power cord and adapter 138
- 3 Grounded power outlet 138
- Chapter 11 138
- 136 Troubleshooting 138
- Troubleshooting tips 137 139
- Information on paper 140
- Clear paper jams 141
- 140 Troubleshooting 142
- Print quality troubleshooting 143
- 142 Troubleshooting 144
- 144 Troubleshooting 146
- 146 Troubleshooting 148
- 148 Troubleshooting 150
- 150 Troubleshooting 152
- 152 Troubleshooting 154
- 154 Troubleshooting 156
- 156 Troubleshooting 158
- 158 Troubleshooting 160
- Print troubleshooting 161
- 160 Troubleshooting 162
- Print troubleshooting 161 163
- 162 Troubleshooting 164
- Print troubleshooting 163 165
- 164 Troubleshooting 166
- Print troubleshooting 165 167
- 166 Troubleshooting 168
- Print troubleshooting 167 169
- 168 Troubleshooting 170
- Print troubleshooting 169 171
- 170 Troubleshooting 172
- Print troubleshooting 171 173
- 172 Troubleshooting 174
- Print troubleshooting 173 175
- 174 Troubleshooting 176
- Print troubleshooting 175 177
- 176 Troubleshooting 178
- Print troubleshooting 177 179
- 178 Troubleshooting 180
- Print troubleshooting 179 181
- 180 Troubleshooting 182
- Fax troubleshooting 183
- 182 Troubleshooting 184
- 1 Telephone wall jack 185
- Fax troubleshooting 183 185
- 3 Telephone (optional) 186
- 184 Troubleshooting 186
- Fax speed setting Fax speed 187
- Fast v.34 (33600 baud) 187
- Medium v.17 (14400 baud) 187
- Slow v.29 (9600 baud) 187
- Fax troubleshooting 185 187
- Fax troubleshooting 187 189
- 188 Troubleshooting 190
- Fax troubleshooting 189 191
- Fax troubleshooting 191 193
- 192 Troubleshooting 194
- Fax troubleshooting 193 195
- 194 Troubleshooting 196
- Fax troubleshooting 195 197
- 196 Troubleshooting 198
- Fax troubleshooting 197 199
- Fax troubleshooting 199 201
- 200 Troubleshooting 202
- 202 Troubleshooting 204
- Fax troubleshooting 203 205
- 204 Troubleshooting 206
- Fax troubleshooting 205 207
- Fax troubleshooting 207 209
- 208 Troubleshooting 210
- Fax troubleshooting 209 211
- 210 Troubleshooting 212
- Fax troubleshooting 211 213
- 212 Troubleshooting 214
- Fax troubleshooting 213 215
- 214 Troubleshooting 216
- Fax troubleshooting 215 217
- 216 Troubleshooting 218
- Fax troubleshooting 217 219
- Fax troubleshooting 219 221
- Fax troubleshooting 221 223
- Fax troubleshooting 223 225
- 224 Troubleshooting 226
- Fax troubleshooting 225 227
- 226 Troubleshooting 228
- Fax troubleshooting 227 229
- 228 Troubleshooting 230
- Fax troubleshooting 229 231
- 230 Troubleshooting 232
- Fax troubleshooting 231 233
- Copy troubleshooting 235
- 234 Troubleshooting 236
- Copy troubleshooting 235 237
- 236 Troubleshooting 238
- Copy troubleshooting 237 239
- 238 Troubleshooting 240
- Copy troubleshooting 239 241
- 240 Troubleshooting 242
- Copy troubleshooting 241 243
- 242 Troubleshooting 244
- Scan troubleshooting 245
- 244 Troubleshooting 246
- Scan troubleshooting 245 247
- 246 Troubleshooting 248
- Scan troubleshooting 247 249
- Device update 250
- Device messages 251
- 250 Troubleshooting 252
- Errors 251 253
- 252 Troubleshooting 254
- File messages 255
- General user messages 256
- Errors 255 257
- Paper messages 258
- Errors 257 259
- Power and connection messages 260
- Errors 259 261
- Print cartridge messages 262
- Errors 261 263
- 262 Troubleshooting 264
- Errors 263 265
- 264 Troubleshooting 266
- 12 Order supplies 267
- Order other supplies 268
- 13 HP warranty and support 269
- Call elsewhere in the world 271
- Chapter 13 272
- 270 HP warranty and support 272
- Pack the HP All-in-One 275
- 274 HP warranty and support 276
- 14 Technical information 277
- Paper specifications 278
- Print specifications 279
- Copy specifications 280
- Fax specifications 280
- Scan specifications 280
- Physical specifications 281
- Power specifications 281
- Environmental specifications 281
- Memory specifications 281
- Regulatory notices 283
- FCC statement 284
- Notice to users in Japan 285
- Power cord statement 285
- Geräuschemission 286
- Notice to users in Korea 286
- Australia Wired Fax Statement 286
- Chapter 14 288
- 286 Technical information 288
- Symbols/Numerics 289
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