Hp Officejet J5740 All-in-One Printer Bedienungsanleitung

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Seite 1 - HP Officejet 5700

User GuiHP Officejet 5700JUIser Guide

Seite 2

Chapter 18 HP Officejet J5700 All-in-One series Help

Seite 3 - Contents

6. Enter the recipient information, and then click Add to Recipients.NOTE: You can also add recipients from the Phone Book or from the AddressBook. To

Seite 4

Send a fax from the computerYou can load a black-and-white or color document, such as a photo, in the HP All-in-One,then send it as a fax with a cover

Seite 5

9. If you want to include a cover page, do the following:a. From the pop-up menu, choose HP Fax Cover Page.The HP Fax Cover Page dialog box opens.b. F

Seite 6

To send a computer-generated cover page as a single-page fax1. Select the HP Device Manager from the Dock.The HP Device Manager window appears.2. In t

Seite 7

The following resolution settings are available for sending faxes: Fine, Very Fine,Photo, and Standard.• Fine: provides high-quality text suitable for

Seite 8

NOTE: The Lighter / Darker setting applies to black and white faxes only, not colorfaxes.When you exit the Fax menu, this option returns to the defaul

Seite 9 - One series Help

increases phone charges substantially, and you can accept poorer quality in exchangefor reduced charges.Before turning the ECM setting off, consider t

Seite 10 - Chapter 1

You can receive faxes manually from a phone that is:• Directly connected to the HP All-in-One (on the 2-EXT port)• On the same phone line, but not dir

Seite 11 - 2 Find more information

condition occurs that prevents the HP All-in-One from printing (for example,the HP All-in-One runs out of paper), the HP All-in-One will stop answerin

Seite 12 - 10 Find more information

To delete all the faxes in memory from the control panel▲ Turn off the HP All-in-One by pressing the Power button.All faxes stored in memory will be d

Seite 13 - 3 HP All-in-One overview

2 Find more informationYou can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP All

Seite 14 - Control panel features

3. Press until On-Forward or On-Print & Forward appears, and then press OK.• Choose On-Forward if you want to forward the fax to another number

Seite 15 - Text and symbols

To set the paper size for received faxes from the control panel1. Press Setup.2. Press 4, and then press 4.This selects Basic Fax Setup and then selec

Seite 16

To set the junk fax mode1. Press Setup.2. Press 4, and then press 7.This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up.3. Press 4 t

Seite 17 - Connection information

To remove numbers from the list of junk fax numbers1. Press Setup.2. Press 4, and then press 7.This selects Basic Fax Setup and then selects Junk Fax

Seite 18 - Use printer sharing

This section contains the following topics:•Print fax confirmation reports•Print fax error reports•Print the fax log•Print other reportsPrint fax conf

Seite 19 - Connection information 17

On Fax Send Prints whenever there is a transmission error.On Fax Receive Prints whenever there is a receiving error.Print the fax logThe fax log enabl

Seite 20 - 18 HP All-in-One overview

To print reports from the control panel1. Press Setup, and then press 2.This selects Print Report.2. Press to select one of the following, and then p

Seite 21 - Set your preferences

To stop faxing from the control panel▲ Press Cancel on the control panel to stop a fax you are sending or receiving. If theHP All-in-One does not stop

Seite 22 - Chapter 4

Chapter 9116 Use the fax features

Seite 23 - Fax preferences

10 Maintain the HP All-in-OneThe HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surfa

Seite 24

Chapter 210 Find more information

Seite 25 - Fax setup

To clean the lid backing1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.NOTE: Depending how long the HP All-in-One is unplugge

Seite 26

cover to access the pick assembly inside the automatic document feeder, clean the rollersor separator pad, and then close the cover.To clean the rolle

Seite 27

To clean the glass strip inside the automatic document feeder1. Turn off the HP All-in-One, and unplug the power cord.NOTE: Depending how long the HP

Seite 28

There is a glass strip under the automatic document feeder.5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasiveg

Seite 29

Related topicsPrint a self-test reportPrint a self-test reportIf you are experiencing problems with printing, print a self-test report before you repl

Seite 30

Work with print cartridgesTo ensure the best print quality from the HP All-in-One, you will need to perform somesimple maintenance procedures and, whe

Seite 31 - Fax setup 29

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can causetemporary printing problems, or even permanent damage.Replace the

Seite 32

3. Wait until the print carriage is idle and silent, and then lightly press down on a printcartridge to release it.If you are replacing the tri-color

Seite 33 - Fax setup 31

6. Remove the new print cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pi

Seite 34

8. Close the print cartridge door.9. If you installed a new print cartridge, the print cartridge alignment process begins.10. Make sure you have plain

Seite 35 - Fax setup 33

3 HP All-in-One overviewYou can access many HP All-in-One functions directly, without turning on your computer.You can quickly and easily accomplish t

Seite 36

Use the print cartridge protectorIn some countries/regions, when you purchase a photo print cartridge, you might alsoreceive a print cartridge protect

Seite 37 - Fax setup 35

NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One willnot prompt you to align the print cartridges. The HP All-in-One reme

Seite 38 - 3 Computer with modem

4. From the Information and Settings pop-up menu, choose Maintain Printer.The Select Printer window appears.5. If the Select Printer dialog box appear

Seite 39 - Fax setup 37

Clean the print cartridge contactsClean the print cartridge contacts only if you get repeated messages on the displayprompting you to check a print ca

Seite 40

7. Clean only the copper-colored contacts. Allow the print cartridges to dry forapproximately ten minutes.1 Copper-colored contacts2 Ink nozzles (do n

Seite 41

Make sure you have the following materials available:• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart orleave f

Seite 42

8. Repeat if necessary for the other print cartridge.9. Gently close the print cartridge door and plug the power cord into the back of theHP All-in-On

Seite 43

11 TroubleshootingThis section contains the following topics:•Troubleshooting tips•Print quality troubleshooting•Print troubleshooting•Fax troubleshoo

Seite 44

Solution:• Make sure the power cord is firmly connected to both the HP All-in-One and thepower adapter. Plug the power cord into a grounded power outl

Seite 45 - Fax setup 43

Communication problems over a USB connectionIf the HP All-in-One and computer are not communicating with each other, try thefollowing:• Look at the di

Seite 46

Label Description8 Lid backing9 Rear door10 Rear USB port11 Power connection12 1-LINE (fax) and 2-EXT (phone) portsControl panel featuresThe following

Seite 47

For more information on setting up the HP All-in-One and connecting it to your computer,see the Setup Poster that came with the HP All-in-One.Informat

Seite 48

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce printquality.• Do not use paper that is heavily textured. It can cause

Seite 49 - Test your fax setup

2. Gently pull the paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, checkthe rollers and wheels for tor

Seite 50 - Set the fax header

Print cartridge troubleshootingIf you are experiencing problems with printing, you might have a problem with one of theprint cartridges.To troubleshoo

Seite 51 - Set up speed dialing

• Ink is not filling the text or graphics completely•The text edges are jagged•The printout has a horizontal band of distortion near the bottom of the

Seite 52

TIP: If the automatic document feeder does not pick up the plain paper, trycleaning the front roller. Wipe the roller with a soft lint-free cloth damp

Seite 53 - Fax setup 51

Solution: Check the quality setting. Use a higher quality setting to increase theamount of ink used for printing or copying.To change the print speed

Seite 54 - Set up the phone book

For more information on paper, see Understand specifications for supported media.Colors run into each other on the printoutCause: The print or copy qu

Seite 55 - Fax setup 53

NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printerservice or repairs required as a result of printer failure or damage attrib

Seite 56

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Seite 57 - Load originals

Label Name and Description12 Cancel: Stops a job, exits a menu, or exits settings.13 Start Copy Black: Starts a black-and-white copy job.14 Start Copy

Seite 58 - Load an original on the glass

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: The print or copy quality setting o

Seite 59 - Select print media

For more information on print cartridges, see Print cartridge troubleshooting.Cause: There might be fiber or dust built up around the ink nozzle area

Seite 60

8. Repeat if necessary for the other print cartridge.9. Gently close the print cartridge door and plug the power cord into the back of theHP All-in-On

Seite 61

3. In the Copy area, press Quality until the appropriate quality setting is lit.4. Press Start Copy Black or Start Copy Color.To change the print spee

Seite 62

Solution: Change the Paper Type setting to match the type of paper loaded in theinput tray.To set the paper type for copies1. In the Copy area, press

Seite 63

To clean the lid backing1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.NOTE: Depending how long the HP All-in-One is unplugge

Seite 64 - Papers to avoid

To set the paper type for printing1. Make sure you have paper loaded in the input tray.2. From the File menu in your software application, choose Prin

Seite 65 - Load paper

For more information on choosing paper, see Understand specifications for supportedmedia.Cause: The glass or automatic document feeder of the sending

Seite 66 - Chapter 5

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Seite 67 - Load paper 65

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: The original might have been loaded

Seite 68

To enter text1. Press the keypad numbers that correspond to the letters of a name. For example, theletters a, b, and c correspond to the number 2, as

Seite 69 - Load index cards

Solution: If you have vertical lines or streaks on the fax, the sender's fax machinemight have dirt or dust on the glass or automatic document fe

Seite 70 - Avoid paper jams

Ink is overspraying the paper when I copy or print a photoCause: A small amount (a few millimeters) of overspray is common when makinga copy of a phot

Seite 71 - Avoid paper jams 69

NOTE: To avoid paper jams, tuck the flaps inside the envelopes.To load envelopes1. Remove the output tray.2. Remove all paper from the input tray.3. I

Seite 72

Solution: If the ink smears when printing envelopes, tuck the flaps inside theenvelopes. If the problem persists, remove the black print cartridge and

Seite 73 - 6 Print from your computer

2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the

Seite 74 - Stop a print job

5. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the input tray; make sure the stack of paper fits within

Seite 75 - 7 Use the copy features

Solution: If the HP All-in-One is not properly connected to the computer,communication errors can occur. Make sure the USB cable is connected to the H

Seite 76 - Set the copy paper size

Solution: Look at the display on the HP All-in-One. If the display is blank and thelight next to the Power button is not lit, the HP All-in-One is tur

Seite 77 - Set the copy paper type

3. Select the HP All-in-One, and then select Launch Utility.4. Click Print Test Page.A test page is printed as long as your connection is set up and w

Seite 78 - Change default copy settings

3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the following:• Make sure it is free of rips, dust, wrinkles

Seite 79

AvailablesymbolsDescription Available when enteringphone numbers, and monitor dialentries- When auto-dialing, the HP All-in-Oneenters a pause in the n

Seite 80 - 78 Use the copy features

6. Replace the output tray.7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.My document did

Seite 81

2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the

Seite 82 - 80 Use the copy features

5. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the input tray; make sure the stack of paper fits within

Seite 83

The margins are not printing as expectedCause: The margins are not set correctly in your software application.Solution: Check the printer margins.To c

Seite 84 - 82 Use the copy features

2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the

Seite 85 - Stop copying

5. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the input tray; make sure the stack of paper fits within

Seite 86 - 84 Use the copy features

Text or graphics are cut off at the edge of the pageCause: The margins are not set correctly in your software application.Solution: Make sure the marg

Seite 87 - 8 Use the scan features

Remove the stack of paper from the input tray, and then reload the paper followingthe steps below.To load full-size paper1. Remove the output tray.2.

Seite 88 - Change default scan settings

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Seite 89

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.A blank page came out while printingCause:

Seite 90 - 88 Use the scan features

This section contains the following topics:•Supported connection types•Connect using a USB cable•Use printer sharingSupported connection typesDescript

Seite 91 - Change Text Editing/OCR mode

stack of paper against a flat surface, and reload the paper into the input tray. Tocontinue your print job, press the OK button on the control panel o

Seite 92 - 90 Use the scan features

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Seite 93 - 9 Use the fax features

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: The protective plastic tape was onl

Seite 94 - Send a fax using speed dials

Ink is spraying the inside of the HP All-in-One when I print a photoCause: The borderless print settings require photo paper to be loaded in the input

Seite 95 - Send a fax 93

The HP All-in-One prints a report with the results of the test. If the test fails, reviewthe report for information on how to fix the problem.To test

Seite 96 - 94 Use the fax features

be connected to the port labeled 1-LINE on the back of the HP All-in-One and theother end to your telephone wall jack, as shown below.1 Telephone wall

Seite 97 - Send a fax from memory

Solution:NOTE: This possible solution applies only in the countries/regions that receivea 2-wire phone cord in the box with the HP All-in-One, includi

Seite 98 - Schedule a fax to send later

check the sound quality of the phone line by plugging a phone into the telephone walljack and listening for static or other noise. If the problem pers

Seite 99 - Send a fax 97

Solution: Check the display or your computer for an error message providinginformation about the problem and how to solve it. If there is an error, th

Seite 100 - 98 Use the fax features

sounding dial tone, it might be a phone line set up for digital phones. Connect theHP All-in-One to an analog phone line and try sending or receiving

Seite 101 - Send a fax from the computer

To enable printer sharing on a Mac1. On both the client and host computers, do the following:a. Click System Preferences in the Dock, or, from the App

Seite 102 - 100 Use the fax features

4. Press 6, then press 6 again.This selects the Tools menu and then selects Run Fax Test.The HP All-in-One displays the status of the test on the disp

Seite 103 - Send a fax 101

Cause: You did not press Start Fax Black or Start Fax Color within three secondsof hearing fax tones.Solution: If you are sending a fax manually, make

Seite 104 - 102 Use the fax features

To send a fax manually, the telephone must be connected directly to the port labeled2-EXT on the HP All-in-One, as shown below.1 Telephone wall jack2

Seite 105 - Send a fax 103

Pages of a fax I sent are missingCause: Two or more pages were fed through the document feeder tray at the sametime.Solution: Print a Last Transaction

Seite 106 - Receive a fax

check the sound quality of the phone line by plugging a phone into the telephone walljack and listening for static or other noise. If the problem pers

Seite 107 - Set up backup fax reception

Solution: If you are sending a fax from the glass, make a copy to check the qualityof the printout. If the quality of the printout is poor, clean the

Seite 108

Solution: Make a copy to check the quality of the printout. If the printout is too light,you can darken it by adjusting the Lighter / Darker setting w

Seite 109 - Poll to receive a fax

Solution: Load your originals into the document feeder tray. If you are sending asingle-page fax, such as a photograph, you can also load your origina

Seite 110 - 108 Use the fax features

3. Close the lid.Fax transmission is slowCause: You are sending a fax in color.Solution: Sending a fax in color can take longer than sending a black-a

Seite 111 - Block junk fax numbers

jack and listening for static or other noise. If the problem persists, turn ErrorCorrection Mode (ECM) off and contact your telephone company.To chang

Seite 112 - 110 Use the fax features

© Copyright 2006 Hewlett-PackardDevelopment Company, L.P.The information contained herein issubject to change without notice.Reproduction, adaptation

Seite 113 - Print reports

Chapter 318 HP All-in-One overview

Seite 114 - Print fax error reports

Solution: Make sure the Fax Speed option is set to Fast or Medium.To set the fax speed from the control panel1. Press Setup.2. Press 5, and then press

Seite 115 - Print other reports

Cause: Auto Answer is turned off, which means that the HP All-in-One will notanswer incoming calls. You must be available to respond in person to inco

Seite 116 - Stop faxing

Solution: If you have an answering machine on the same phone line with the HP All-in-One, do the following:• Disconnect the answering machine and then

Seite 117 - Stop faxing 115

labeled 2-EXT, as shown below. You also need to set the correct number of rings toanswer for both the answering machine and HP All-in-One.1 Telephone

Seite 118 - 116 Use the fax features

To set the answer mode1. Press Setup.2. Press 4, and then press 2.This selects Basic Fax Setup and then selects Rings to Answer.3. Enter the appropria

Seite 119 - 10 Maintain the HP All-in-One

reduced if you use a splitter or connect extra cables to extend the length of yourphone. A reduced fax signal can cause problems during fax reception.

Seite 120 - Clean the exterior

Resolve any problems found. The HP All-in-One automatically begins printing all theunprinted faxes from memory. To clear the memory, you can also dele

Seite 121 - Clean the HP All-in-One 119

Solution: Set the Fax Speed to Medium or Slow, and then contact the sender tohave them resend the fax.To set the fax speed from the control panel1. Pr

Seite 122 - Chapter 10

When you have an answering machine on the same phone line you use for fax calls,you must connect the answering machine directly to the HP All-in-One u

Seite 123

To set the number of rings before answering from the control panel1. Press Setup.2. Press 4, and then press 3.This selects Basic Fax Setup and then se

Seite 124 - Print a self-test report

4 Finish setting up the HP All-in-OneAfter you have completed the steps in your Setup Poster, refer to this section to help youfinish setting up the H

Seite 125 - Work with print cartridges

Solution: If you have a special ring pattern for your fax phone number (using adistinctive ring service through your telephone company), make sure tha

Seite 126 - Replace the print cartridges

• The print cartridge door is open. Close the print cartridge door, as shown below:• The print carriage is stalled. Turn the HP All-in-One off, remove

Seite 127

To delete all the faxes in memory from the control panel▲ Turn off the HP All-in-One by pressing the Power button.All faxes stored in memory will be d

Seite 128 - 3 Ink nozzles under tape

2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the

Seite 129 - Use a photo print cartridge

5. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the input tray; make sure the stack of paper fits within

Seite 130 - Align the print cartridges

Cause: The sending fax machine is having problems.Solution: Check with the sender to find out how many pages were sent. Thesending fax machine might h

Seite 131

Parts of a fax I received are cut offCause: The sending fax machine has a problem.Solution: Check with the sender to see if the sending fax machine is

Seite 132 - Clean the print cartridges

3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the following:• Make sure it is free of rips, dust, wrinkles

Seite 133

6. Replace the output tray.7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: A legal-

Seite 134 - 2 Ink nozzles (do not clean)

To delete all the faxes in memory from the control panel▲ Turn off the HP All-in-One by pressing the Power button.All faxes stored in memory will be d

Seite 135 - 1 Nozzle plate (do not clean)

3. Press or to scroll through the languages. When the language you want to useappears, press OK.4. When prompted, press 1 for Yes or 2 for No.5. P

Seite 136 - Related topics

Figure 11-2 Back view of the HP All-in-One1 Telephone wall jack2 Phone cord connected to the 2-EXT port3 Parallel splitter4 Telephone (optional)5 Comp

Seite 137 - 11 Troubleshooting

7. (Optional) Connect a phone to the other open phone port on the parallel splitter.8. Now you need to decide how you want the HP All-in-One to answer

Seite 138 - 136 Troubleshooting

RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallelsplitter which has two RJ-11 ports on the front and a plu

Seite 139 - Troubleshooting tips 137

6. Connect your answering machine to the other open phone port on the parallelsplitter.NOTE: If you do not connect your answering machine in this way,

Seite 140 - Information on paper

RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallelsplitter which has two RJ-11 ports on the front and a plu

Seite 141 - Clear paper jams

6. Connect your answering machine to the other open phone port on the parallelsplitter.NOTE: If you do not connect your answering machine in this way,

Seite 142 - 140 Troubleshooting

to the port labeled 1-LINE on the back of the HP All-in-One and to your telephonewall jack, as shown below.1 Telephone wall jack2 Use the phone cord s

Seite 143 - Print quality troubleshooting

Try removing the splitter and connecting the HP All-in-One directly to the telephonewall jack.Cause: You are not using a proper grounded power outlet

Seite 144 - 142 Troubleshooting

and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP f

Seite 145

Cause: The "Phone Cord Connected to Correct Port on Fax" test failed.Solution: Plug the phone cord into the correct port.What to do1. Using

Seite 146 - 144 Troubleshooting

For example, if you press Menu in the Copy area and the prompt delay time passes beforeyou press another button, the message "Press Menu for sett

Seite 147

connected to the port labeled 1-LINE on the back of your HP All-in-One and theother end to your telephone wall jack, as shown below.1 Telephone wall j

Seite 148 - 146 Troubleshooting

disconnect everything except the HP All-in-One from the phone line, and then runthe test again.•If the Fax Line Condition Test passes without the othe

Seite 149

1-LINE on the back of the HP All-in-One. For more information, see Set up theHP All-in-One for faxing.1 Telephone wall jack2 Use the phone cord suppli

Seite 150 - 148 Troubleshooting

Solution: If you experience problems sending and receiving faxes while using anInternet fax service, use a slower fax speed. You can do this by changi

Seite 151

Error code Error definition(223 Error CorrectionMode)224One or more received pages might not be readable.225-231 There is a feature incompatibility wi

Seite 152 - 150 Troubleshooting

Error code Error definition332-337(338-342 Error CorrectionMode)343The receiving fax machine sent an unexpectedcommunication.344-348(349-353 Error Cor

Seite 153

Solution: Adjust the lightness and darkness of the copies.To adjust the copy contrast from the control panel1. Make sure you have paper loaded in the

Seite 154 - 152 Troubleshooting

Solution: Load the original on the glass or in the document feeder tray.• If you are loading your original on the glass, place it print side down on t

Seite 155

Solution: For information on clearing paper jams, see Clear paper jams.Parts of the original do not appear or are cut offCause: The original is placed

Seite 156 - 154 Troubleshooting

Solution: If the image or text on your original fills the entire sheet with no margins,use the Fit to Page feature to reduce your original and prevent

Seite 157

To set redial options from the control panel1. Press Setup.2. Do one of the following:To change the Busy Redial setting▲ Press 5, and then press 2.Thi

Seite 158 - 156 Troubleshooting

If you want to make a large copy of a small original, scan the original into the computer,resize the image in the HP Scan Pro software, and then print

Seite 159

To clean the lid backing1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.NOTE: Depending how long the HP All-in-One is unplugge

Seite 160 - 158 Troubleshooting

• If you are loading your original in the document feeder tray, place the paper, withprint side up, in the tray as shown below. Place the pages in the

Seite 161 - Print troubleshooting

Solution: Use photo paper to make borderless copies.To make a borderless copy of a photo from the control panel1. Load 10 x 15 cm (4 x 6 inch) photo p

Seite 162 - 160 Troubleshooting

3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.4. Turn on the HP All-in-One.To clean the lid backing1. Turn off the HP All-in-

Seite 163 - Print troubleshooting 161

To resize a document from the control panel1. Make sure you have paper loaded in the input tray.2. Load your original print side down on the right fro

Seite 164 - 162 Troubleshooting

• Scanned image shows dotted lines instead of text•Text format is incorrect•Text is incorrect or missing•The scan feature does not workScan haltsCause

Seite 165 - Print troubleshooting 163

Scan To menu does not appearCause: The Scan To menu does not appear if:• The software that came with the HP All-in-One was not installed or necessaryp

Seite 166 - 164 Troubleshooting

Solution: Load the original print side down on the right front corner of the glass.To load an original on the scanner glass1. Remove all originals fro

Seite 167 - Print troubleshooting 165

Solution: Make a black-and-white copy of the original and then scan the copy.Text format is incorrectCause: The scan document settings are incorrect.S

Seite 168 - 166 Troubleshooting

NOTE: If you select Pulse Dialing, some phone system features might not beavailable. It can also take longer to dial a fax or phone number.NOTE: This

Seite 169 - Print troubleshooting 167

3. Dry the backing with a dry, soft, lint-free cloth.CAUTION: Do not use paper-based wipes, as these might scratch thebacking.4. If further cleaning i

Seite 170 - 168 Troubleshooting

• Paper messages•Power and connection messages•Print cartridge messagesDevice messagesThe following is a list of device-related error messages:•Automa

Seite 171 - Print troubleshooting 169

For more fax troubleshooting information, see Fax troubleshooting.Firmware revision mismatchCause: The revision number of the HP All-in-One firmware d

Seite 172 - 170 Troubleshooting

For more information on clearing paper jams, see Clear paper jams.To load full-size paper1. Remove the output tray.2. Slide the paper-width guide to i

Seite 173 - Print troubleshooting 171

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Seite 174 - 172 Troubleshooting

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.To reprint faxes in memory from the contro

Seite 175 - Print troubleshooting 173

Solution: Check to see if you typed the correct folder and file name.File format not supportedCause: The HP All-in-One software did not recognize or s

Seite 176 - 174 Troubleshooting

Solution: Empty the Trash on your Mac. You might also need to remove files fromthe hard drive.Dialed fax busyCause: The fax number you attempted to ca

Seite 177 - Print troubleshooting 175

Solution: The HP All-in-One alerts you to this situation and sends the color fax asblack and white instead.Paper messagesThe following is a list of pa

Seite 178 - 176 Troubleshooting

Paper jam, misfeed or blocked carriageCause: Paper has jammed the HP All-in-One or automatic document feeder.Solution: Clear the jam.For more informat

Seite 179 - Print troubleshooting 177

TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac)to help you quickly set up some important fax settings such as the answ

Seite 180 - 178 Troubleshooting

Power and connection messagesThe following is a list of power- and connection-related error messages:•Communication test failed•HP All-in-One not foun

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Solution: If the HP All-in-One is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Seite 182 - 180 Troubleshooting

Solution: If the HP All-in-One is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Seite 183 - Fax troubleshooting

Need alignment or alignment failedCause: The incorrect type of paper is loaded in the input tray.Solution: If you have colored paper loaded in the inp

Seite 184 - 182 Troubleshooting

Solution: To find support and warranty information, go to the HP Web site atwww.hp.com/support. If prompted, choose your country/region, and then clic

Seite 185 - Fax troubleshooting 183

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts.1 Copper-col

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Chapter 11264 Troubleshooting

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12 Order suppliesYou can order HP products, such as recommended types of paper and print cartridges,online from the HP website.This section contains t

Seite 188

Order other suppliesTo order other supplies, such as HP All-in-One software, a copy of the Setup Poster orother printed documentation, or other custom

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13 HP warranty and supportHewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics:•Warran

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Mexico Philippines PolandPortugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone

Seite 191 - Fax troubleshooting 189

Before you call HP customer supportSoftware programs from other companies might be included with the HP All-in-One. If you experienceproblems with any

Seite 192

Call in North America during warrantyCall 1-800-474-6836 (1-800-HP invent). U.S. and Canada phone support is available in both Englishand Spanish lang

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Chapter 13270 HP warranty and support

Seite 194 - 192 Troubleshooting

HP Quick Exchange Service (Japan)For instructions on how to pack your device for exchange, see Pack the HP All-in-One.Prepare the HP All-in-One for sh

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To remove print cartridges before shipment1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-Onewill

Seite 196 - 194 Troubleshooting

5. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-One.CAUTION: The replacement HP All-in-One might n

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Chapter 13274 HP warranty and support

Seite 198 - 196 Troubleshooting

14 Technical informationThe technical specifications and international regulatory information for the HP All-in-One areprovided in this section.•Syste

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Recommended requirements• Windows 2000: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard diskspace• Windows XP (32-bit): Intel Pent

Seite 200

Type SizeLegal: 216 x 356 mm (8.5 x 14 inches)Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches)U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)A2: 111 x 14

Seite 201 - Fax troubleshooting 199

3. Do you subscribe to a distinctive ring service through your telephone company thatprovides multiple phone numbers with different ring patterns?❑Yes

Seite 202 - 200 Troubleshooting

Copy specifications• Digital image processing• Up to 100 copies from original (varies by model)• Digital zoom: from 25 to 400% (varies by model)• Fit

Seite 203

• Color: 16-bit per RGB color, 48-bit total• Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)Physical specifications• Height: 236 mm (9.

Seite 204 - 202 Troubleshooting

Protecting the environmentHewlett-Packard is committed to providing quality products in an environmentally sound manner.This product has been designed

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Regulatory noticesThe HP All-in-One meets product requirements from regulatory agencies in your country/region.• Regulatory model identification numbe

Seite 206 - 204 Troubleshooting

This equipment includes automatic dialing capability. When programming and/or making test callsto emergency numbers:• Remain on the line and explain t

Seite 207 - Fax troubleshooting 205

Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à laterre de la source d’alimentation, des lignes tél

Seite 208

Network compatibility depends on customer selected settings, which must be reset to use theequipment on a telephone network in a country/region other

Seite 209 - Fax troubleshooting 207

HP Officejet J5700 All-in-One series declaration of conformityHP Officejet J5700 All-in-One series declaration of conformity 285

Seite 210 - 208 Troubleshooting

Chapter 14286 Technical information

Seite 211 - Fax troubleshooting 209

IndexSymbols/Numerics10 x 15 cm photo papercopy 74load 66specifications 2764 x 6 inch photo papercopy 744 x 6 inch photo paper, load 66AA4 paper, load

Seite 212 - 210 Troubleshooting

Select your fax setup caseNow that you have answered all the questions about the equipment and services thatshare the phone line with the HP All-in-On

Seite 213 - Fax troubleshooting 211

too dark 233too light 233troubleshooting 233correct port test, fax 227country/region, set 19cover page, fax 100credit card, fax using 93, 94cropborder

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schedule 96send 91send fails 249send to multiplerecipients 97set up 23settings 21, 45, 101specifications 278speed 23speed dial 49, 92test setup 47tone

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reprint faxes 106save faxes 105missinginformation from copy 236text from scan 247modem. See computer modemmonitor dialing 94Nno scan options error 255

Seite 216 - 214 Troubleshooting

Rreceive faxauto answer mode 45, 46automatically 104block numbers 109forward calls 107manually 104polling 107rings to answer 46recycleHP All-in-One 28

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edit entries 50group entries 51individual entries 49one-touch buttons 12print list 52, 113send fax 91, 92set up 49start copyblack 13color 13start faxb

Seite 219 - Fax troubleshooting 217

© 2007 Hewlett-Packard Development Company, L.P.www.hp.com

Seite 220

Contents1 HP Officejet J5700 All-in-One series Help...72 Find more informat

Seite 221 - Fax troubleshooting 219

Other equipment/servicessharing your fax lineRecommended fax setup forparallel-type phone systemsRecommended fax setup forserial-type phone systemsVoi

Seite 222

Case A: Separate fax line (no voice calls received)If you have a separate phone line on which you receive no voice calls, and you have noother equipme

Seite 223 - Fax troubleshooting 221

Figure 4-2 Back view of the HP All-in-One1 Telephone wall jack2 DSL filter and cord supplied by your DSL provider3 Use the phone cord supplied in the

Seite 224

Case C: Set up the HP All-in-One with a PBX phone system or an ISDN lineIf you are using either a PBX phone system or an ISDN converter/terminal adapt

Seite 225 - Fax troubleshooting 223

Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

Seite 226 - 224 Troubleshooting

Case E: Shared voice/fax lineIf you receive both voice calls and fax calls at the same phone number, and you have noother office equipment (or voice m

Seite 227 - Fax troubleshooting 225

3. Now you need to decide how you want the HP All-in-One to answer calls,automatically or manually:• If you set up the HP All-in-One to answer calls a

Seite 228 - 226 Troubleshooting

Figure 4-5 Back view of the HP All-in-One1 Telephone wall jack2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "

Seite 229 - Fax troubleshooting 227

example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.Figure 4-6

Seite 230 - 228 Troubleshooting

Case H: Shared voice/fax line with computer dial-up modemIf you receive both voice calls and fax calls at the same phone number, and you also havea co

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4 Finish setting up the HP All-in-OneSet your preferences...

Seite 232 - 230 Troubleshooting

• If your computer has two phone ports, set up the HP All-in-One as described below.Figure 4-8 Back view of the HP All-in-One1 Telephone wall jack2 &q

Seite 233 - Fax troubleshooting 231

6. Now you need to decide how you want the HP All-in-One to answer calls,automatically or manually:• If you set up the HP All-in-One to answer calls a

Seite 234

To set up the HP All-in-One with a shared voice/fax line with answering machine1. Remove the white plug from the port labeled 2-EXT on the back of the

Seite 235 - Copy troubleshooting

There are two different ways to set the HP All-in-One with your computer based on thenumber of phone ports on your computer. Before you begin, check y

Seite 236 - 234 Troubleshooting

To set up the HP All-in-One on the same phone line as a computer with two phoneports1. Remove the white plug from the port labeled 2-EXT on the back o

Seite 237 - Copy troubleshooting 235

Case K: Shared voice/fax line with computer dial-up modem and voice mailIf you receive both voice calls and fax calls at the same phone number, use a

Seite 238 - 236 Troubleshooting

• If your computer has two phone ports, set up the HP All-in-One as described below.Figure 4-13 Back view of the HP All-in-One1 Telephone wall jack2 &

Seite 239 - Copy troubleshooting 237

Change settings on the HP All-in-One to receive faxesIn order to receive faxes successfully, you might need to change some settings on theHP All-in-On

Seite 240 - 238 Troubleshooting

Equipment/services sharingyour fax lineRecommendedAuto AnswersettingDescriptionDistinctive ringing service. On The HP All-in-One automatically answers

Seite 241 - Copy troubleshooting 239

To set the number of rings before answering from the control panel1. Press Setup.2. Press 4, and then press 3.This selects Basic Fax Setup and then se

Seite 242 - 240 Troubleshooting

Select print media...57Tips for sele

Seite 243 - Copy troubleshooting 241

• Checks for an active phone line• Tests the status of your phone line connectionThe HP All-in-One prints a report with the results of the test. If th

Seite 244 - 242 Troubleshooting

4. In the Fax Header area, type your company name and fax number.NOTE: The information you enter in the Personal Information area is usedwhen you send

Seite 245 - Scan troubleshooting

5. Enter the name, and then press OK.6. Press 1 if you want to set up another number, or press 2 if you are finished creatingspeed dial entries.To cre

Seite 246 - 244 Troubleshooting

3. In the Fax Speed Dial dialog box, choose the speed dial entry that you want to edit,and then click Edit Entry.4. Make your changes, and then click

Seite 247 - Scan troubleshooting 245

Related topics•Set up individual speed dial entries•Text and symbolsDelete speed dial entriesYou can delete an individual or group speed dial entry. W

Seite 248 - 246 Troubleshooting

using the HP Photosmart Studio (Mac) Software, you can simply select an entry fromthe Phone Book or Address Book and the contact information is automa

Seite 249 - Scan troubleshooting 247

numbers in external applications, and you can save them to a tab-delimited text file, youcan import that file into the HP All-in-One phone book.To exp

Seite 250 - Device update

5 Load originals and load paperYou can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, tr

Seite 251 - Device messages

2. Slide the paper guides inward until they stop at the left and right edges of the paper.NOTE: Remove all originals from the document feeder tray bef

Seite 252 - 250 Troubleshooting

3. Close the lid.Related topics•Load an original in the automatic document feeder•Clean the HP All-in-OneSelect print mediaThe device is designed to w

Seite 253 - Errors 251

9 Use the fax featuresSend a fax...

Seite 254 - 252 Troubleshooting

Photo media• Use the Best mode to print photographs. Note that in this mode, printing takes longerand more memory is required from your computer.• Rem

Seite 255 - File messages

Media size Tray 1 Duplexer ADFBorderless A4 (210 x 297 mm; 8.3 x 11.7inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3inches)* Borderless B5 (182 x

Seite 256 - General user messages

Media size Tray 1 Duplexer ADFPhoto media (8 x 10 inches)* Photo media (10 x 20 cm)* Photo media (4 x 8 inches)* Photo media HV* Photo med

Seite 257 - Errors 255

Media size Tray 1 Duplexer ADF(3 to 8.5 inches wide and 5 to 23 incheslong) *Custom-sized media (ADF) between127 to 216 mm wide and 241 to 305 mmlong

Seite 258 - Paper messages

Set minimum marginsThe document margins must match (or exceed) these margin settings in portraitorientation.Media (1) Leftmargin(2) Rightmargin(3) Top

Seite 259 - Errors 257

• Highly textured stock, such as linen. It might not print evenly, and the ink can bleedinto these papers.• Extremely smooth, shiny, or coated papers

Seite 260 - Power and connection messages

To load full-size paper1. Remove the output tray.2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to

Seite 261 - Errors 259

4. Insert the stack of paper into the input tray with the short edge forward and the printside down. Slide the stack of paper forward until it stops.C

Seite 262 - Print cartridge messages

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Load 10 x 15 cm (4 x 6 inch) photo paperYo

Seite 263 - Errors 261

4. Slide the paper-width guide inward against the photo paper until it stops.Do not overload the input tray; make sure the stack of paper fits within

Seite 264 - 262 Troubleshooting

Work with print cartridges...123Handle the print c

Seite 265 - Errors 263

Related topics•Load 10 x 15 cm (4 x 6 inch) photo paper•Set the copy paper typeLoad envelopesYou can load one or more envelopes into the input tray of

Seite 266 - 264 Troubleshooting

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make surethe paper-width guide does not bend the paper in the input

Seite 267 - 12 Order supplies

Chapter 570 Load originals and load paper

Seite 268 - Order other supplies

6 Print from your computerThe HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as

Seite 269 - 13 HP warranty and support

To change the paper size, orientation, or scaling percentage1. From the File menu in your software application, choose Page Setup.2. Make sure the HP

Seite 270

7 Use the copy featuresThe HP All-in-One enables you to produce high-quality color and black-and-white copieson a variety of paper types, including tr

Seite 271 - Call elsewhere in the world

Set the number of copiesYou can set the number of copies that you want to print by using the Number ofCopies option.To set the number of copies from t

Seite 272 - 270 HP warranty and support

To set the paper size from the HP Photosmart Studio (Mac) Software1. Select the HP Device Manager from the Dock.The HP Device Manager window appears.2

Seite 273

Change copy speed or qualityThe HP All-in-One provides three options that affect copy speed and quality:• Best produces the highest quality for all pa

Seite 274

NOTE: The settings you specify here are only saved on the HP All-in-One. They donot adjust the settings in the software. You can save your most freque

Seite 275 - Pack the HP All-in-One

14 Technical informationSystem requirements...

Seite 276 - 274 HP warranty and support

3. Press Start Copy Black or Start Copy Color.The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your originalphoto.NOTE: If you loa

Seite 277 - 14 Technical information

9. Make any other changes to the settings you want.10. Click Black Copy or Color Copy.The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless cop

Seite 278 - Paper specifications

4. Do one of the following:• If you loaded your original in the document feeder tray or on the glass, press until Full Page 91% appears.• If you loade

Seite 279 - Print specifications

Copy a legal-size document onto letter paperYou can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to asize that fits on

Seite 280 - Scan specifications

To adjust the copy contrast from the HP Photosmart Studio (Mac) Software1. Make sure you have paper loaded in the input tray.2. Load your original pri

Seite 281 - Memory specifications

• Thin, colored objects or lines contain black sections• Horizontal grainy or white bands appear in light- to medium-gray areasTo copy an overexposed

Seite 282

Chapter 784 Use the copy features

Seite 283 - Regulatory notices

8 Use the scan featuresScanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anythin

Seite 284 - FCC statement

3. Press OK to select the default application to receive the scan, or press to select adifferent application, and then press OK.A preview image of t

Seite 285 - Power cord statement

• Change an image save destination•Change resolution or image type•Change Text Editing/OCR mode•Change the image preview settingAdd a new image save d

Seite 286 - Australia Wired Fax Statement

1 HP Officejet J5700 All-in-One series HelpFor information about the HP All-in-One, see:•Find more information•HP All-in-One overview•Finish setting u

Seite 287

9. (Optional) Deselect Automatic mode if you want to manipulate the scanneddocument in the Readiris OCR software before converting it to text or sendi

Seite 288 - 286 Technical information

Change resolution or image typeYou might want to permanently change the resolution or image type of an existingdestination.To change the resolution or

Seite 289 - Symbols/Numerics

Change the image preview settingYou can set the scan software to automatically send a scan to the default destinationwithout making any changes in the

Seite 290

9 Use the fax featuresYou can use the HP All-in-One to send and receive faxes, including color faxes. You canset up speed dial entries to send faxes q

Seite 291

NOTE: If you need printed confirmation that your faxes were successfully sent,enable fax confirmation before sending any faxes.TIP: You can also send

Seite 292

To send a fax using speed dials from the control panel1. Load your originals print side up into the document feeder tray. If you are sending asingle-p

Seite 293

prompts, or other sounds through the handset on your telephone. This makes it easy foryou to use a calling card to send your fax.Depending on how the

Seite 294

To send a fax using monitor dialing from the control panel1. Load your originals print side up into the document feeder tray. If you are sending asing

Seite 295

5. Press until Scan & Fax appears, and then press OK.6. Press Start Fax Black.NOTE: If you press Start Fax Color, the fax will be sent in black

Seite 296

Send a fax to multiple recipientsYou can send a fax to multiple recipients at once by grouping individual speed dial entriesinto group speed dial entr

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