Hp Officejet J5740 All-in-One Printer Bedienungsanleitung PDF herunterladen (Seite 228)

and you experience problems faxing, contact HP Support. Go to www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

Cause: The "Fax Connected to Active Telephone Wall Jack" test failed.

Solution:

What to do

• Check the connection between the telephone wall jack and the HP All-in-One to

make sure the phone cord is secure.

• Make sure you use the phone cord that came with the HP All-in-One. If you do

not use the supplied phone cord to connect from the telephone wall jack to the

HP All-in-One, you might not be able to send or receive faxes. After you plug in

the phone cord that came with the HP All-in-One, run the fax test again.

• Make sure you have correctly connected the HP All-in-One to the telephone wall

jack. Using the phone cord supplied in the box with the HP All-in-One, connect

one end to your telephone wall jack, then connect the other end to the port labeled

1-LINE on the back of the HP All-in-One. For more information, see

Set up the

HP All-in-One for faxing.

1 Telephone wall jack

2 Use the phone cord supplied in the box with the HP All-in-One

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the HP All-in-One directly to the telephone wall jack.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the HP All-in-One and check for a dial tone. If you do not hear

a dial tone, contact your telephone company and have them check the line.

• Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes

and the HP All-in-One is ready for faxing.

Chapter 11

226 Troubleshooting

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Hp Officejet J5740 All-in-One Printer Bedienungsanleitung Seite 228