HP Remote Graphics Software (RGS) Bedienungsanleitung PDF herunterladen (Seite 85)

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101

There is no audio on a sender or a receiver with multiple audio devices.

Cause Solution

RGS is not using the correct audio device. Disable extra audio devices to make sure RGS uses the correct

device.

Remote USB issues

The following information describes Remote USB troubleshooting tips:

●

Verify that Remote USB is enabled in RGS Receiver.

●

Verify that the USB device is physically connected to the receiver, powered, and turned on.

●

Verify that the USB device is detected by the receiver.

–

Windows: Verify that the USB device is listed in Device Manager.

–

Linux: Verify that the USB device is listed in /proc/devices/usb_remote/devices. If only

one USB device is recognized by the receiver, the

devices le will have a single le descriptor

named 192, which is the Remote USB device. Dumping this le with the command cat 192

displays data about the device. If multiple devices are connected, then each will have a le

descriptor numbered consecutively starting at 192.

●

Verify that both the sender and the receiver support Remote USB (see Remote USB (Windows/ThinPro

only) on page 43).

●

Verify that the USB device is supported (see Remote USB (Windows/ThinPro only) on page 43).

●

Uninstall and reinstall RGS Receiver to make sure that Remote USB is congured correctly during

installation (see Installing RGS Receiver (Windows) on page 6).

●

Uninstall and reinstall RGS Sender and make sure that Remote USB is enabled during installation (see

Installing RGS Sender (Windows) on page 8).

●

Verify that the drivers and software required by the USB device are installed and available on the sender.

Many USB devices require manufacturer-supplied software to work. This software must often be

installed before the USB device is connected to the computer.

Smart card redirection issues

Consider the following when troubleshooting smart card redirection:

●

Verify that the smart card works standalone on both ends of a connection.

●

Verify that vendor drivers are installed for the smart card reader and the smart card devices.

●

Be sure that only the primary user is attempting to use a smart card.

●

Verify that there is only one active smart card connected to the receiver. A virtual smart card is counted

as an active smart card.

●

If the smart card service on RHEL 7 does not start correctly, you might need to modify the pcscd startup

script located at /usr/lib/systemd/system/pcscd.service. Open the script for editing and

change the ExecStart option to the following:

ExecStart=/usr/sbin/pcscd --foreground --auto-exit -c /etc/

reader.conf.d/hpremotescr.conf

Remote USB issues 75

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