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9 Troubleshooting

Failed connection attempts

This section describes the most common issues that cause RGS connection attempts to fail.

Receiver checklist

Use the following checklist to troubleshoot failed connection attempts from the receiver side:

1. Verify that you are entering the correct hostname or IP address for the sender.

If you changed the port that RGS Sender listens on from its default of 42966, you must specify the port

number along with the hostname or IP address like in the following examples:

MyHostName:12345

192.168.0.10:12345

2. Verify that the receiver is on the same network as the sender.

3. Verify that the receiver can ping the sender.

4. If the receiver is behind a rewall, verify that the rewall supports network address translation (NAT).

Sender checklist

Use the following checklist to troubleshoot failed connection attempts from the sender side:

NOTE: After going through this checklist, make sure you log out of the sender before attempting an RGS

connection again.

1. Verify the credentials for the user account you are trying to access from the receiver. The account

password cannot be blank.

2. Verify that RGS Sender has started on the sender (see RGS Sender overview on page 24 for more

information).

3. Verify that all tests pass on the Diagnostics panel of the RGS Sender Conguration tool.

4. If the sender is behind a rewall, verify that the rewall supports network address translation (NAT) and

port forwarding.

5. If you changed the network interface binding of RGS Sender from its default of listening to all network

interfaces, verify that the sender is listening on the correct network interface (see Sender network

interface binding on page 71 for more information).

6. (Windows only)

Verify that the sender is not using Automatic Private IP Addressing (APIPA) by typing the following in a

command window:

netstat -n -a

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HP Remote Graphics Software (RGS) Bedienungsanleitung Seite 80