Hp StorageWorks XP10000 Disk Array Bedienungsanleitung Seite 172
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Error Condition
Probable Cause/Recommended Action
Thetimeofthe clock onXPRemote Web Consoleis
reset.
Clear cache (the existing temporary Internet files) of
the web browser
before logging on to XP Remote
Web Console.
XP Remote Web Console processing is temporarily
delayed.
An internal process (for example, configuration
change, Product check, operational information
acquisition) may be executing on the SVP (web
server).
If you are unable to resolve an error condition. Copy the XP Remote Web Console configuration
information onto floppy disk(s) using the FD Dump
Tool (see Downloading Trace Files Using the FD Dump
Tool on page 124), and provide this information to
your HP account support representative.
Table 28 Notes on UNIX® Operations
Error Condition
Probable Cause / Recommended Action
When you switch panes from one pane to the XP
Remote Web Console pane, the XP Remote Web
Consolepaneisnot redrawn.
Close all panes and then log on to XP Remote Web
Console again.
If you select (click on) the XP Remote Web Console
main pane while displaying a dialog box, the dialog
box disappears (hides) behind the XP Remote Web
Console main pane.
Select (cl
ick on) the dialog box again.
If you select (click on) the XP Remote Web Console
main pane while using XP Auto LUN or XP
Performance Control, these panes disappear (hide)
behind theXPRemoteWeb Consolemainpane.
Select the XP Auto LUN pane or the XP Performance
Control pane again.
Press on
the XP Auto LUN pane and the XP
Perfor
mance Control pane remains active, even if you
click A
pply, and the process is being executed. In this
case, the panes are closed if you click
.
Even if the panes are closed, the processing continues
normally.
The Web browser is forcibly (abnormally) closed. If the Mozilla browser or the Java™ virtual machine
hangs abnormally, you must delete the abnormal
processes before you can continue the XP Remote
Web Console operations.
Calling the HP Support Center
If you need to call the HP Support Center, make sure you can provide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the XP Remote Web
Console configuration information saved in the floppy diskette(s) by the FD Dump Tool, the exact content
of any messages displayed on the XP Remote Web Console, and the severity levels and reference codes
displayed on the Status tab of the XP Remote Web Console main pane (see ???).
172
Troubleshooting
- HP StorageWorks 1
- XP Remote Web Co 1
- XP12000/XP10 1
- 000 Disk Arrays and SVS 200 1
- Contents 3
- Figures 6
- About this guide 11
- HP technical support 12
- Subscription 13
- HP websites 13
- Documentation feedback 13
- 1 Overview of XP Remote Web 15
- Console Operations 15
- HP Array Features 16
- User Types 17
- Audit Log 18
- Software Product Matrix 22
- Software 23
- Product 23
- Description 23
- Prerequisites/Requirements/ 23
- Integration 23
- Procedures 27
- Configuring the Java™ Plug-In 31
- For JRE 5.0 and JRE 6.0 34
- Blue Bold Italic 38
- Computers 40
- Starting Up and L 42
- For JRE 1.4 43
- LoggingontoanArray 44
- Figure 20 Logon Pane 46
- Figure 21 W 47
- Figure 22 Trusted Sites Pane 47
- View Mode and Modify Mode 48
- License Keys 50
- Console 51
- License Key Pane 53
- 3 Performing XP Remote Web 71
- Remote Web Console Features 74
- Capacity Box (Op 78
- Number of LDE 80
- Base Information 81
- Port Status 82
- Detail Pane 84
- Deleting User Account 93
- Basic Informa 98
- Display Pane 99
- Control Panel 108
- Setting 108
- (Set Env 108
- . pane) 108
- Downloading th 112
- Figure 73 Download list Pane 114
- Figure 74 File Download Pane 114
- Figure 75 Save As Pane 115
- Restoring Backu 116
- Storage Functions 118
- On-Demand Pane 119
- Extending Cache M 121
- Figure 89 File Download Pane 128
- Figure 90 Save As Pane 128
- SNMP IP Security Tab 132
- SNMP Agent Operations 134
- Adding A Community Name 136
- Deleting a Community Name 137
- Changing a Community Name 138
- Deleting 140
- SSL Encrypted Communication 144
- 6Configuration File Loader 145
- Configuration File Loader 146
- Spreadsheet Components 147
- Spreadsheet Declaration 148
- Function Tags 148
- Configuration Definitions 149
- Comments 150
- Column Format 151
- Setting the C 152
- HA Mode 152
- Port Settings 153
- Setting the Host Group 154
- Setting th 156
- Setting the LU Path 157
- Configurati 159
- Exporting a Spreadsheet 161
- Editing the Spreadsheet 162
- Importing the Spreadsheet 165
- First Error Check 166
- Second Error Check 167
- Third Error Check 168
- 7 Troubleshooting 169
- Acronyms and Abbreviations 173
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