HP Designjet Universal Print Driver Bedienungsanleitung Seite 235
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H Support information to collect
Introduction
Efficient troubleshooting leading to issue resolution requires collection of basic and extended information related to
the reported incident. Use this worksheet as the first step to contacting technical support.
This appendix contains the following sections:
Symptoms
Print driver
Environment specifications
Printer information
Application
Files to collect
Symptoms
1 What is the reported issue?
2 What are the symptoms?
3 Location of the issue (client, server, printer)?
4 Provide error messages and location source?
5 How often does problem occur?
6 Exact steps that produced the reported issue?
Print driver
Determine the HP UPD driver version
1. In the Printers folder, right-click the HP UPD driver/queue and then select Printer properties.
For a traditional mode installation, select the About tab. The version displays at the top.
For a dynamic mode installation, the version displays on the lower left.
2. Test the latest version of the HP UPD available from www.hp.com/go/upd.
Does the error occur with the latest version of the driver from hp.com?
- SYSTEM ADMINISTRATOR’S GUIDE 1
- March 2017 3
- Table of Contents 5
- 1 Purpose and scope 19
- Devices Supported 21
- 2 Software description 23
- System requirements 24
- Print Processor 25
- Initiation and planning 28
- Key deployment decisions 29
- Communication and training 31
- Testing and Evaluation 31
- Deploy to production 32
- Closing the project 32
- Supported tools 34
- Unsupported Tools 35
- You-Tube Video 36
- Configuration Utility 37
- Deployment Utility 39
- Figure 4-5 Package Status 41
- HP UPD installation methods 47
- HP UPD name selection 49
- Hardware first installation 59
- USB connectivity 59
- Figure 5-2 Start Menu 60
- Figure 5-6 End User License 62
- Figure 5-7 Installation Mode 62
- Figure 5-12 HP UPD directory 64
- Figure 5-13 Start screen 65
- Figure 5-14 Command Prompt 65
- Supported environments 71
- Traditional Mode 71
- Dynamic Mode 71
- Uninstall the HP UPD 73
- 6 Upgrading the HP UPD 75
- Best practices—upgrade 76
- Upgrade steps 77
- (traditional mode only) 79
- 7 Using the HP UPD 81
- HP UPD dynamic mode 82
- Using dynamic mode 83
- Figure 7-7 HP UPD dialog box 87
- Figure 7-8 HP UPD dialog box 88
- Figure 7-9 HP UPD dialog box 89
- (dynamic mode) 90
- Change Print Driver Settings 91
- Printing Preferences Tab Set 91
- Advanced Tab Features 92
- Paper/Quality Tab Features 96
- Add custom paper sizes 100
- Effects Tab Features 101
- To create a new watermark 105
- Default watermark settings 106
- Finishing Tab Features 107
- Book and Booklet Printing 110
- Output Tab Features 111
- Output Options 112
- Output Bin Options 112
- Job Storage Tab Features 113
- Color Tab Features 119
- Services Tab Features 124
- Device Settings Tab Features 126
- Benefits comparison 138
- Communication protocols 141
- Troubleshooting 143
- 8. Is the network congested? 145
- Frequently Asked Questions 146
- Figure 7-45 Null Option 148
- Directory Group Policy 151
- Introduction 152
- Console (GPMC) 153
- Management Console (GPMC) 153
- UPD installation 154
- Default Print Settings 156
- User Search Capabilities 158
- Status Notification Pop-ups 159
- Job Accounting 159
- Job Delivery 159
- MPP Information Settings 159
- Administrator Template file 160
- Functional test 161
- Registry population 161
- Final test 161
- Who should use MPLs? 163
- Figure 9-4 Confirm Settings 165
- Figure 9-5 Save to File 166
- Figure 9-6 Export Results 166
- View results 169
- OS support changes 172
- New Features 172
- Output Device Settings 173
- Group Watermarks 175
- PDL support change 176
- OS support change 177
- PDL Change 179
- New HP UPD Installer 180
- New features in HP UPD v5.4 182
- B Known issues 183
- HP UPD Null Scan driver 186
- Symptoms 189
- Steps to delete a printer 190
- Point and print 191
- Automating the steps 191
- Description and benefits 193
- How SNP works 194
- SNP default behavior 194
- HP Special Offers Program 195
- HP UPD policy 206
- Operating system 207
- General information 209
- Print server environment 211
- Direct IP printing 214
- HP UPD/AD customized options 215
- Choose PDL (PCL 6 or PS) 218
- Citrix environment 218
- Novell environment 219
- Update server/replace server 221
- Replace server–clean start 222
- Client printing 223
- Update client 224
- Policy/MPLs per machine? 225
- Use Active Directory? 225
- Add/new queues 226
- New queues 227
- Print server? 227
- Create queues 228
- HP DCU only settings? 229
- Install.exe setting only? 229
- Ports and protocols 230
- Replace drivers 231
- Basic Printing 232
- Complex Print Environments 233
- Solution 234
- Other scripting examples 234
- Print driver 235
- Management Tools 236
- Environment specifications 237
- Printer information 238
- Application 238
- Files to collect 239
- Managed Print Administrator 241
- HP MPA version information 242
- HP MPA Software requirements 242
- Software availability 243
- Install the HP MPA software 243
- Back up the HP MPA software 244
- Access HP MPA 245
- Graphic interface 246
- Create a new MPP 249
- UseMode Settings 250
- Default Print settings 252
- Color Access settings 253
- User Search capabilities 254
- Basic MPP settings 257
- Edit an existing MPP 258
- Duplicate an existing MPP 258
- Associate MPLs with an MPP 258
- Remove an existing MPP 260
- What is an MPL? 260
- Create and Edit MPLs 260
- Create a new MPL 261
- Auto printer discovery 262
- Edit an existing MPL 267
- Associate an MPL with an MPP 267
- Duplicate an existing MPL 268
- Manage the MPL view 268
- Advanced view settings 273
- Manage virtual printers 274
- User Groups 275
- Edit an existing user group 276
- Remove a user group 276
- Figure I-8 Dynamic mode U/I 289
- Figure I-9 Multi-Layered MPL 289
- Create clickable image maps 291
- Create the Web pages 292
- Publish the Web pages 293
- Link your Web pages 293
- Use the HP MPA tool 293
- Figure I-16 Enter URL 294
- J Glossary of terms 297
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