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13 Basic maintenance and troubleshooting
This chapter describes how to solve problems you might encounter after installing and configuring
the HP StorageWorks SAN Virtualization Services Platform.
Diagnostic tools
HP Command View EVA and the Array Configuration Utility (ACU) for the MSA will report hardware
and configuration problems after storage has been presented to the HP StorageWorks SAN
Virtualization Services Platform domain.
Fault isolation
Use Table 6 to isolate your problem to a category, and then go to the reference mentioned that
describes a corrective action.
Table 6 Fault isolation to a specific area
Where to find corrective actionProblem area of category
Go to Table 7 on page 129Startup problems
Go to Table 8 on page 130Configuration problems
Go to Table 9 on page 132Presentation problems
Go to Table 10 on page 133Administrative problems
Go to “Zoning verification” on page 133Zoning problems
Startup problems
Table 7 Startup problems
Corrective actionProblem
Verify that:
• The power supply is turned on.
• The power cords are connected to a grounded
electrical outlet with power applied.
The DPM or VSM server does not power on
Enterprise Virtual Array Cluster Administrator Guide 129
- HP StorageWorks 1
- Acknowledgements 2
- Warranty 2
- Revision History 2
- Contents 3
- 1 HP EVA Cluster overview 13
- Hardware 14
- Software 15
- Licenses 16
- Installing a license key file 17
- Viewing licensed capacity 18
- Table 2 License capacities 19
- DescriptionProperty 19
- HP EVA Cluster overview20 20
- Adding new servers 21
- VMware ESX Server 23
- AIX multipathing 25
- HP-UX multipathing 26
- Linux multipathing 26
- OpenVMS multipathing 27
- Solaris 9 multipathing 27
- Solaris 10 multipathing 27
- VMware multipathing 28
- Windows multipathing 28
- Creating VSM virtual disks 30
- Defining hosts in SVSP 31
- Windows servers 32
- 3 Zoning 33
- HP SVSP zoning principles 34
- Zoning components in HP SVSP 35
- Figure 4 Five zone types 36
- DPM-host zoning 38
- DPM-storage zoning 40
- DPM-VSM zoning 42
- VSM-storage zoning 43
- VSM-VSM zoning 44
- 4 HP StorageWorks Management 45
- Infrastructure 45
- Discovery 48
- Security integration 48
- Management Groups 51
- Management Group names 54
- Management Group machines 54
- Best practices 58
- Using keyboard navigation 59
- Configuration settings 61
- Audit file max age 62
- Audit file max size 62
- Configurator port 62
- Log file max age 62
- Log file max size 62
- Logging level 63
- Web server connections 63
- Web server port 63
- Discovery interval 64
- Discovery URI 64
- Management port 64
- Registry port 65
- Registry table updates 65
- Available OS security domains 66
- Local service port 66
- Login service port 66
- Decorator age time-out 67
- Discover new tree interval 67
- SPoG port 68
- SPoG time-out 68
- Tree age time-out 68
- Tree decorator port 68
- Using the security interface 69
- Deleting a Management Group 70
- Renaming a Management Group 71
- Troubleshooting 72
- 5 Monitoring the SVSP domain 75
- HP Command View SVSP GUI 76
- Alerts automated notification 77
- Setting up Perfmon 78
- Using Perfmon counters to log 80
- Troubleshooting Perfmon 81
- Monitoring DPM performance 84
- Monitoring license use 85
- Monitoring event logs 85
- Monitoring the SAN 85
- Pool monitoring 85
- Individual mechanisms 86
- AIX operating system 87
- HP-UX operating systems 87
- Linux operating system 87
- Install locations 88
- Deleting or reusing capacity 89
- Retiring an array 90
- Deleting hosts 91
- 8 Boot from SVSP devices 93
- Boot from SAN with Linux 94
- Boot from SAN with OpenVMS 94
- Boot from SAN with Solaris 94
- Boot from SAN with VMware 94
- Boot from SVSP devices96 96
- The VSS model 97
- Creating and deleting 111
- Editing (setting) properties 112
- Controlling 112
- SAN topology 119
- Setup volume configuration 120
- Building basic storage pools 121
- 12 Backup and restore 125
- Backup and restore126 126
- Backup and restore128 128
- Diagnostic tools 129
- Fault isolation 129
- Configuration problems 130
- Corrective actionProblem 131
- Presentation problems 132
- Administrative problems 133
- Zoning verification 133
- VSM server LUN masking 134
- DPM LUN masking 134
- Contacting HP 135
- Related information 140
- Typographic conventions 140
- Rack stability 141
- A Using VSM with firewalls 143
- Using VSM with firewalls144 144
- 11. Click OK 145
- Windows 2008 146
- Rules to open the ports 148
- Using VSM with firewalls150 150
- Adding a new array 151
- Adding EVAs 152
- Adding MSAs 152
- Adding HP XP arrays 154
- Adding non-HP branded arrays 155
- Deployment overview 157
- Deployment steps 158
- Supported VMware ESX versions 158
- Configuration 159
- VMware ESX server 160
- Rescan SAN operations 163
- Storage VMotion 163
- Microsoft cluster 164
- VMware issues 165
- D Configuration worksheets 167
- Configuration worksheets168 168
- E Specifications 169
- Device management 170
- Mechanical 170
- Environmental 170
- Electrical 170
- VSM server 171
- Characteristics 172
- FCC rating label 173
- Modification 174
- Class A equipment 174
- European Union notice 175
- Japanese notices 175
- Korean notices 176
- Taiwanese notices 176
- Turkish recycling notice 177
- Laser compliance notices 178
- French laser notice 179
- German laser notice 179
- Italian laser notice 179
- Recycling notices 180
- Bulgarian recycling notice 181
- Czech recycling notice 181
- Danish recycling notice 181
- Dutch recycling notice 181
- Estonian recycling notice 182
- Finnish recycling notice 182
- French recycling notice 182
- German recycling notice 182
- Greek recycling notice 183
- Hungarian recycling notice 183
- Italian recycling notice 183
- Latvian recycling notice 183
- Lithuanian recycling notice 184
- Polish recycling notice 184
- Portuguese recycling notice 184
- Romanian recycling notice 184
- Slovak recycling notice 191
- Spanish recycling notice 191
- Battery replacement notices 192
- French battery notice 193
- German battery notice 193
- Italian battery notice 194
- Japanese battery notice 194
- Spanish battery notice 195
- Glossary 197
- Glossary198 198
- Glossary200 200
- Glossary202 202
- Glossary204 204
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