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Chapter 14 : Troubleshooting 211
• On a computer, go to precentral.net. On precentral.net, do the
following:
• Click the apps link at the top of the page and select App Gallery.
• Under App Catalog Apps, enter the name of the application and
click Search.
• Under Web Dist Apps, enter the app name and click Search.
• Under Beta apps, enter the app name and click Search.
• If you find the app, click the link Download Now - webOS Link
below the application image. When prompted, enter your mobile
phone number. Click Send to my phone. HP sends a text message
to your smartphone with a link to the application in App Catalog.
After the text message arrives, tap the link.
• Go to the app developer's website and confirm the app name
(including spelling) and that the app is available for webOS.
• If the app is not available for webOS, contact the developer to
find out if a webOS version will be available soon.
• If the app name you used in previous searches was not correct, go
to precentral.net and repeat the steps with the correct name and
spelling. If the app still doesn't appear, the app is not currently
available for your smartphone through the webOS distribution
channels. There are several reasons why this may occur. For
example, the app may not be compatible with your smartphone
model, the app may not be supported by your wireless service
provider, the app may not be supported in your region or the app
may be a homebrew app.
• Try looking for another app that provides similar features.
I am having trouble purchasing an app
• If you see a charge of exactly £1.00, the £1.00 charge has been
applied by the online retailer as a credit validation charge. This is a
temporary charge that should be removed shortly. If the charge is not
removed after 24 hours, get help by doing the following: Go to
hpwebos.com/support. Select your smartphone and wireless service
provider and click Support Services. Select one of the support options.
If you have been charged multiple times for the same app, you must
provide proof to HP. If the charge is not removed after 24 hours, get
help by doing the following: Go to hpwebos.com/support. Select your
smartphone and wireless service provider and click Support Services.
Select one of the support options. If App Catalog requests that you
enter your billing information after you already entered it, this means
that HP reset your account due to billing address inconsistencies.
Re-enter your billing address in App Catalog (see Update or delete a
billing account). If you receive an alert that says "Card Validation"
(credit card number and card type do not match), this means that the
credit card number is valid, but does not match the credit card type.
Verify and correct your card information (see Update or delete a billing
account). If you receive an alert that says "Card Validation" (country
and credit information are set incorrectly), this means that the credit
card number is not valid for the country in which your smartphone was
activated. Verify and correct your credit card information (see Update
or delete a billing account). If you receive an alert that says "Couldn't
Add Credit Card," this means that the credit card information could not
be added to your account. The Address Validation Service is
temporarily unavailable. Try again later to add the credit card
information (see Update or delete a billing account). If you receive an
alert that says "Couldn't update," try again later to update your credit
card information (see Update or delete a billing account).
I'm having trouble downloading an application through App
Catalog
• If you have another version of the app installed on the smartphone
without using App Catalog, delete it before installing the App Catalog
version. All applications have a unique App ID, even those that did not
originate in App Catalog. Your webOS smartphone can serve only one
App ID instance at any given time.
• If you received an error message that there is not enough room to install
the app, make space for the new application by deleting another
application (see Delete applications).
IMPORTANT Information stored in an application is stored only within the
application, so you cannot access this info after you delete the app. Before you
delete an app, write down any info you want to save. Alternatively, you can
save a screen capture of relevant info by pressing and holding Option + Sym +
P. Screens you capture are saved in the screencaptures folder in Photos.
- USER GUIDE 1
- Intellectual property notices 2
- Recycling and disposal 2
- Contents 3
- 4Contents 4
- 6Contents 6
- 1 Welcome 7
- What's in the box? 8
- Where can I learn more? 9
- 10 Chapter 1 : Welcome 10
- 2 Basics 11
- Front view 12
- Keyboard 12
- Touchscreen 13
- Icons in the title bar 14
- Top view 14
- Set up your smartphone 15
- Charge the battery 17
- Turn your smartphone on/off 18
- Turn the screen on/off 19
- Turn wireless services on 20
- Shut down your smartphone 20
- Chapter 2 : Basics 21 21
- 22 Chapter 2 : Basics 22
- Pinch (zoom gestures) 23
- Scroll gestures 24
- Text selection gestures 24
- Chapter 2 : Basics 25 25
- 26 Chapter 2 : Basics 26
- 3 Just Type 27
- Search the web 28
- Open an application 30
- Repeat a recent search 31
- Customise Just Type 31
- 32 Chapter 3 : Just Type 32
- 4 Work with applications 33
- * Quick Launch 34
- Use the menus 35
- Open the connection menu 36
- Enter and save information 37
- Enter information in a field 38
- Select items in a list 40
- Close applications 41
- Delete applications 42
- Move among cards and stacks 43
- Stack cards 43
- Reorder Quick Launch icons 44
- Reorder Launcher icons 44
- Manage online accounts 45
- Make calls 57
- Dial using the keyboard 59
- Dial a favourite 59
- Dial using a speed dial 59
- Dial a Skype contact 60
- Receive calls 61
- Use voicemail 62
- Use visual voicemail 63
- What can I do during a call? 64
- End a call 65
- Make a second call 65
- Switch between two calls 66
- Make a conference call 66
- What's my number? 67
- View your call history 67
- Work with favourites 68
- Use a phone headset 70
- Customise smartphone settings 71
- 72 Chapter 6 : Phone 72
- Change your voicemail number 73
- Use dialling shortcuts 73
- Lock or unlock the SIM card 74
- Use restricted dialling 74
- Turn TTY/TDD on/off 75
- Use SIM Toolkit 76
- Merged inboxes in Email 77
- Set up email 78
- Change account login settings 80
- Rename an account 81
- Delete an email account 81
- Format email text 81
- Add attachments to a message 82
- Save a message as a draft 82
- Open email attachments 83
- Save attachments 83
- Save or share an inline image 83
- Search for an email message 84
- Reply to a message 84
- Forward a message 84
- View mail folders 86
- Sort email in a folder 86
- Set email preferences 87
- Reorder accounts 87
- Reply to meeting invitations 87
- Work with conversations 88
- Use emoticons in a message 89
- Copy messages 92
- Messaging: Instant messaging 93
- Sign in to an IM account 94
- Chat with a group 94
- Sign out of an IM account 94
- Send and receive IM messages 95
- Add a friend 95
- Receive a friend request 95
- Contacts 97
- Linked contacts 98
- Create a contact 100
- Find a contact 100
- Add a photo to a contact 102
- Add a ringtone to a contact 103
- Create a favourite 103
- Link a contact 104
- Get in touch with a contact 105
- Delete a contact 105
- Unlink a contact 105
- Customise Contacts 106
- Send contacts 107
- Receive vCards 107
- Calendar 108
- Layered calendars 109
- Create an event 110
- Enter the event location 110
- Schedule a repeating event 110
- Add an alarm to an event 110
- Add a note to an event 111
- Change the Calendar display 111
- Move around in Calendar 111
- Delete an event 112
- Respond to an event reminder 112
- View meeting participants 112
- Customise Calendar 113
- Create a task list 114
- Create a task 114
- Check off a task 115
- View tasks that are due today 115
- Rename a task 115
- Sort a task list 115
- Reorder your tasks 115
- Delete a task or a task list 116
- Create a memo 116
- Find a memo 117
- Edit a memo 117
- Change the colour of a memo 117
- Delete a memo 117
- Email a memo 117
- Manage Clock 118
- Set an alarm 118
- Cancel an alarm 118
- Calculator 119
- Facebook 119
- 3 Tap Facebook 120
- 4 Tap Download for free 120
- 9 Photos, videos and music 121
- Review pictures 122
- Look at pictures 122
- Look at photos in a slideshow 124
- Add a picture to a contact 124
- Save a picture as wallpaper 125
- Share a picture 125
- Upload a picture to the web 125
- Delete a picture 126
- Record a video 126
- Edit videos you have recorded 127
- Watch a video 128
- Use video playback controls 128
- Delete a video 129
- Watch a YouTube video 129
- Listen to music 130
- Use music playback controls 131
- Amazon MP3 134
- View artist information 135
- Preview and buy a song 135
- What is a Wi-Fi connection? 137
- Why use a Wi-Fi connection? 137
- Turn Wi-Fi on/off 138
- Connect to a new open network 138
- Connect to a captive portal 139
- Disconnect from a network 140
- Customise connection settings 140
- HP mobile hotspot 141
- Create an open hotspot 142
- Use HP mobile hotspot 142
- Change your secure passphrase 143
- What is VPN? 143
- Add a VPNC VPN profile 143
- Connect to a profile 144
- Disconnect from a profile 144
- Edit a profile 144
- Delete a profile 145
- Go to a website 145
- Search for a website 145
- Add a web search engine 146
- Open another browser 146
- Navigate a web page 146
- Use Flash content 146
- Create a bookmark 147
- Open a bookmarked page 148
- Location Services 150
- Search for an address 151
- Search for a business 151
- Get directions 152
- Work with saved locations 152
- Bluetooth 153
- wireless technology 153
- Connect with a paired device 155
- Disconnect from a device 155
- Delete a device 155
- Rename a device 155
- Touch to Share 156
- 11 Documents 159
- 160 Chapter 11 : Documents 160
- Chapter 11 : Documents 161 161
- PDF View 162
- Download a free application 164
- Buy an application 164
- Set up a billing account 166
- 13 Preferences 169
- Chapter 13 : Preferences 171 171
- 172 Chapter 13 : Preferences 172
- Date & Time 173
- Device Info 174
- About the full erase options 175
- Run Quick Tests 175
- Run Interactive Tests 175
- Change default applications 175
- Exhibition 176
- Start Exhibition 177
- Exit Exhibition 177
- Use Exhibition 177
- View a picture slideshow 177
- Regional Settings 178
- Screen & Lock 179
- Sounds & Ringtones 181
- Select a song as a ringtone 183
- 184 Chapter 13 : Preferences 184
- 14 Troubleshooting 185
- T3. Triple-toggle to restart 186
- T4. Top up the battery 187
- T5. Take out the battery 187
- HP webOS Account 188
- The battery drains quickly 191
- I need to replace the battery 192
- Screen and performance 193
- * Gesture area 194
- Hands-free devices 197
- Synchronisation 198
- Data connections 199
- Messaging 202
- Calendar and Contacts 205
- I have duplicate contacts 207
- Photos, Videos and Music 209
- HP webOS App Catalog 210
- Backing up and restoring data 214
- A : Terms 217 217
- 218 A : Terms 218
- A : Terms 219 219
- 220 A : Terms 220
- C Specifications 223
- 224 C : Specifications 224
- C : Specifications 225 225
- 226 C : Specifications 226
- Specific Safety Precautions 230
- Power Cords and Accessories 230
- Hazardous Substances 232
- Owner's record 232
- E Use Adobe search 233
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