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Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on print cartridges, see “
Troubleshoot print cartridges”
on page 83.
Cause: The print cartridge is defective or not intended for use in this device.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Wrong pen in slot
Cause: The print cartridge is inserted into the wrong slot.
Solution: Remove the print cartridge and insert it into the correct slot.
The tri-color print cartridge goes into the slot on the left.
The black or photo print cartridge goes into the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
For more information, see:
•“
Replace the print cartridges” on page 67
•“
Troubleshoot print cartridges” on page 83
Chapter 13
136 Troubleshooting
Troubleshooting
- Windows Help 1
- Contents 4
- 1 HP Photosmart C4200 All-in 8
- One series Help 8
- Chapter 1 9
- HP Photosmart C4200 All-in 9
- 2 HP All-in-One overview 10
- Control panel buttons 11
- Chapter 2 13
- 10 HP All-in-One overview 13
- HP All-in-One overview 13
- 3 Find more information 14
- Chapter 3 15
- 12 Find more information 15
- Find more information 15
- 4 How do I? 16
- Chapter 4 17
- 14 How do I? 17
- How do I? 17
- 5 Connection information 18
- Chapter 5 19
- 16 Connection information 19
- Connection information 19
- Load originals 20
- Chapter 6 21
- Load originals and load paper 21
- Papers to avoid 23
- Load paper 24
- Load paper 23 26
- Load index cards 27
- Load envelopes 28
- Avoid paper jams 30
- 7 Print from your computer 32
- Set the paper size 33
- View the print resolution 35
- Change the page orientation 35
- Scale the document size 36
- Preview your print job 36
- Printing shortcuts 37
- Perform special print jobs 38
- Print a borderless image 39
- Print a photo on photo paper 39
- Create custom cd/dvd labels 40
- Print using Maximum dpi 41
- Perform special print jobs 39 42
- Chapter 7 43
- 40 Print from your computer 43
- Perform special print jobs 41 44
- 42 Print from your computer 45
- Print on transparencies 46
- 44 Print from your computer 47
- Print a poster 48
- Print a Web page 48
- Stop a print job 49
- Stop a print job 47 50
- 48 Print from your computer 51
- 8 Use the photo features 52
- Print photos 53
- Print enlargements 54
- Save photos to your computer 55
- Chapter 8 57
- 54 Use the photo features 57
- 9 Use the copy features 58
- Use the copy features 59
- Stop copying 61
- 10 Use the scan features 62
- Edit a scanned image 63
- Edit a scanned document 63
- Stop scanning 64
- Chapter 10 65
- 62 Use the scan features 65
- 11 Maintain the HP All-in-One 66
- Print a self-test report 67
- Work with print cartridges 68
- Handle the print cartridges 69
- Replace the print cartridges 70
- Chapter 11 71
- 68 Maintain the HP All-in-One 71
- Maintain the HP All-in-One 71
- Work with print cartridges 69 72
- Use a photo print cartridge 73
- Align the print cartridges 74
- Clean the print cartridges 75
- Work with print cartridges 73 76
- 2 Ink nozzles (do not clean) 77
- 74 Maintain the HP All-in-One 77
- 1 Nozzle plate (do not clean) 78
- Work with print cartridges 75 78
- 12 Shop for printing supplies 80
- Order other supplies 81
- 13 Troubleshooting 82
- 80 Troubleshooting 83
- Information on paper 84
- Clear paper jams 85
- Troubleshoot print cartridges 86
- 84 Troubleshooting 87
- Troubleshooting tips 85 88
- 86 Troubleshooting 89
- Troubleshooting tips 87 90
- View the Readme file 92
- 92 Troubleshooting 95
- 94 Troubleshooting 97
- Print quality troubleshooting 99
- Troubleshooting 100
- Chapter 13 101
- 98 Troubleshooting 101
- 100 Troubleshooting 103
- 102 Troubleshooting 105
- Print troubleshooting 106
- 104 Troubleshooting 107
- Print troubleshooting 105 108
- 106 Troubleshooting 109
- Print troubleshooting 107 110
- 108 Troubleshooting 111
- Print troubleshooting 109 112
- 110 Troubleshooting 113
- 1 Copper-colored contacts 114
- 3 Ink nozzles under tape 114
- Print troubleshooting 111 114
- Memory card troubleshooting 115
- Copy troubleshooting 117
- Copy troubleshooting 115 118
- 116 Troubleshooting 119
- Copy troubleshooting 117 120
- 118 Troubleshooting 121
- Scan troubleshooting 122
- 120 Troubleshooting 123
- Scan troubleshooting 121 124
- Device messages 125
- File messages 126
- 124 Troubleshooting 127
- General user messages 128
- 126 Troubleshooting 129
- Errors 127 130
- Paper messages 131
- Errors 129 132
- Power and connection messages 133
- Errors 131 134
- 132 Troubleshooting 135
- Print cartridge messages 136
- Errors 135 138
- 136 Troubleshooting 139
- Warranty 140
- Support process 140
- HP support by phone 141
- Additional warranty options 142
- Pack the HP All-in-One 143
- Chapter 14 145
- 142 HP warranty and support 145
- HP warranty and support 145
- 15 Technical information 146
- Energy consumption 147
- Technical information 148
- Regulatory notices 149
- Notice to users in Korea 150
- Geräuschemission 150
- Chapter 15 151
- 148 Technical information 151
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