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Cause: The print carriage is blocked.
Solution: Open the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting in the software or load the appropriate paper in
the input tray.
For more information, see:
“
Set the paper type for printing” on page 31
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Set the paper type for printing” on page 31
Power and connection messages
The following is a list of power- and connection-related error messages:
•
HP All-in-One not found
•
Communication test failed
•
Improper shutdown
•
Two-way communication lost
HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Chapter 13
130 Troubleshooting
Troubleshooting
- Windows Help 1
- Contents 4
- 1 HP Photosmart C4200 All-in 8
- One series Help 8
- Chapter 1 9
- HP Photosmart C4200 All-in 9
- 2 HP All-in-One overview 10
- Control panel buttons 11
- Chapter 2 13
- 10 HP All-in-One overview 13
- HP All-in-One overview 13
- 3 Find more information 14
- Chapter 3 15
- 12 Find more information 15
- Find more information 15
- 4 How do I? 16
- Chapter 4 17
- 14 How do I? 17
- How do I? 17
- 5 Connection information 18
- Chapter 5 19
- 16 Connection information 19
- Connection information 19
- Load originals 20
- Chapter 6 21
- Load originals and load paper 21
- Papers to avoid 23
- Load paper 24
- Load paper 23 26
- Load index cards 27
- Load envelopes 28
- Avoid paper jams 30
- 7 Print from your computer 32
- Set the paper size 33
- View the print resolution 35
- Change the page orientation 35
- Scale the document size 36
- Preview your print job 36
- Printing shortcuts 37
- Perform special print jobs 38
- Print a borderless image 39
- Print a photo on photo paper 39
- Create custom cd/dvd labels 40
- Print using Maximum dpi 41
- Perform special print jobs 39 42
- Chapter 7 43
- 40 Print from your computer 43
- Perform special print jobs 41 44
- 42 Print from your computer 45
- Print on transparencies 46
- 44 Print from your computer 47
- Print a poster 48
- Print a Web page 48
- Stop a print job 49
- Stop a print job 47 50
- 48 Print from your computer 51
- 8 Use the photo features 52
- Print photos 53
- Print enlargements 54
- Save photos to your computer 55
- Chapter 8 57
- 54 Use the photo features 57
- 9 Use the copy features 58
- Use the copy features 59
- Stop copying 61
- 10 Use the scan features 62
- Edit a scanned image 63
- Edit a scanned document 63
- Stop scanning 64
- Chapter 10 65
- 62 Use the scan features 65
- 11 Maintain the HP All-in-One 66
- Print a self-test report 67
- Work with print cartridges 68
- Handle the print cartridges 69
- Replace the print cartridges 70
- Chapter 11 71
- 68 Maintain the HP All-in-One 71
- Maintain the HP All-in-One 71
- Work with print cartridges 69 72
- Use a photo print cartridge 73
- Align the print cartridges 74
- Clean the print cartridges 75
- Work with print cartridges 73 76
- 2 Ink nozzles (do not clean) 77
- 74 Maintain the HP All-in-One 77
- 1 Nozzle plate (do not clean) 78
- Work with print cartridges 75 78
- 12 Shop for printing supplies 80
- Order other supplies 81
- 13 Troubleshooting 82
- 80 Troubleshooting 83
- Information on paper 84
- Clear paper jams 85
- Troubleshoot print cartridges 86
- 84 Troubleshooting 87
- Troubleshooting tips 85 88
- 86 Troubleshooting 89
- Troubleshooting tips 87 90
- View the Readme file 92
- 92 Troubleshooting 95
- 94 Troubleshooting 97
- Print quality troubleshooting 99
- Troubleshooting 100
- Chapter 13 101
- 98 Troubleshooting 101
- 100 Troubleshooting 103
- 102 Troubleshooting 105
- Print troubleshooting 106
- 104 Troubleshooting 107
- Print troubleshooting 105 108
- 106 Troubleshooting 109
- Print troubleshooting 107 110
- 108 Troubleshooting 111
- Print troubleshooting 109 112
- 110 Troubleshooting 113
- 1 Copper-colored contacts 114
- 3 Ink nozzles under tape 114
- Print troubleshooting 111 114
- Memory card troubleshooting 115
- Copy troubleshooting 117
- Copy troubleshooting 115 118
- 116 Troubleshooting 119
- Copy troubleshooting 117 120
- 118 Troubleshooting 121
- Scan troubleshooting 122
- 120 Troubleshooting 123
- Scan troubleshooting 121 124
- Device messages 125
- File messages 126
- 124 Troubleshooting 127
- General user messages 128
- 126 Troubleshooting 129
- Errors 127 130
- Paper messages 131
- Errors 129 132
- Power and connection messages 133
- Errors 131 134
- 132 Troubleshooting 135
- Print cartridge messages 136
- Errors 135 138
- 136 Troubleshooting 139
- Warranty 140
- Support process 140
- HP support by phone 141
- Additional warranty options 142
- Pack the HP All-in-One 143
- Chapter 14 145
- 142 HP warranty and support 145
- HP warranty and support 145
- 15 Technical information 146
- Energy consumption 147
- Technical information 148
- Regulatory notices 149
- Notice to users in Korea 150
- Geräuschemission 150
- Chapter 15 151
- 148 Technical information 151
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