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●
Wake the computer by pressing any key on the keyboard or pressing the power button. If the
system remains in suspend mode, shut down the computer by pressing and holding the power
button for at least four seconds then press the power button again to restart the computer. If the
system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The
computer will restart if it is set to power on automatically as soon as power is restored in
Computer Setup. If it does not restart, press the power button to start the computer.
●
Reconfigure the computer after installing a non-plug and play expansion board or other option.
See
Solving Hardware Installation Problems on page 180 for instructions.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
●
Remove all bootable media (diskette, CD, or USB device) from the system before turning it on.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed
(embedded video on some models only) and a single monitor, the monitor must be plugged into
the monitor connector on the source selected as the primary VGA adapter. During boot, the
other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied
to the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
158 Appendix D Troubleshooting Without Diagnostics
- HP Pro 3330/3380 Microtower 1
- HP Pro 3335/3385 Microtower 1
- HP Pro 3340/3348 Microtower 1
- HP Pro 3330 Small Form Factor 1
- About This Book 3
- Table of contents 5
- 1 Product Features 11
- Feature Overview 12
- Microtower Components 13
- Small Form Factor Components 14
- Software 15
- Protecting the Software 16
- Computer Setup—File 19
- Computer Setup—Storage 20
- Computer Setup—Security 22
- Computer Setup—Power 25
- Computer Setup—Advanced 26
- 4 Illustrated parts catalog 28
- Misc Parts 32
- Misc Boards 33
- Computer major components 36
- SATA Hard Drives 43
- SATA Hard Drive Cables 43
- SMART ATA Drives 44
- Hard Drive Capacities 44
- Preparation 45
- Grounding the Work Area 47
- Operating Guidelines 48
- Routine Care 48
- Cleaning the Keyboard 49
- Cleaning the Monitor 49
- Service Considerations 50
- Cables and Connectors 51
- Hard Drives 51
- Lithium Coin Cell Battery 51
- – Microtower (MT) Chassis 52
- Removing Memory Modules 60
- Expansion Cards 63
- Item Description 64
- PCI1 PCI slot 65
- PCI2 PCI slot 65
- Installing Additional Drives 74
- Drives 65 75
- Removing an Optical Drive 77
- Removing a Hard Drive 80
- Drives 71 81
- Drives 73 83
- Power Switch/LED Assembly 89
- System Fan 91
- Fan Sink Assembly 95
- AMD Sempron processor: 97
- System Board 101
- Preparation for Disassembly 104
- Access Panel 105
- Front Bezel 107
- DDR3-SDRAM DIMMs 108
- Populating DIMM Sockets 109
- Removing DIMMs 110
- Expansion Card 113
- Cable Management 117
- Cable Connections 118
- Drive Positions 119
- Removing Drives 120
- Removing the Hard Drive 122
- Drives 113 123
- Drives 115 125
- Power Switch 126
- Front USB Assembly 128
- Description Spare part number 130
- Speaker 666885-001 130
- Fan Assembly 132
- Fan Assembly 123 133
- Fan Sink 134
- Processor 136
- Power Supply 138
- Power Supply 129 139
- A Connector Pin Assignments 144
- Headphone 145
- Line-in Audio 145
- Line-out Audio 145
- 4-Pin Power (for CPU) 145
- DVI Connector 147
- 24-Pin Power 148
- PCI Express 149
- B Power Cord Set Requirements 151
- Country-Specific Requirements 152
- C POST Error Messages 153
- Audible Codes 162
- Safety and Comfort 166
- Helpful Hints 167
- Solving General Problems 169
- Solving General Problems 161 171
- Solving Power Problems 172
- Solving Diskette Problems 173
- Solving Diskette Problems 165 175
- Solving Hard Drive Problems 176
- Solving Display Problems 181
- Solving Display Problems 173 183
- Solving Audio Problems 185
- Solving Printer Problems 187
- Solving Network Problems 191
- Solving Network Problems 183 193
- Solving Memory Problems 195
- Solving Processor Problems 196
- Solving Software Problems 203
- Contacting Customer Support 204
- Resetting the Password Jumper 206
- F Backup and Recovery 208
- Performing a Recovery 210
- Using F11 211
- G Specifications 213
- SFF Specifications 214
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