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●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦
The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 173
◦
The printer's Service ID: at the front panel, select the Information menu icon
, then
View printer information
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦
The cable you are using (by part number) and where you purchased it
◦
The type of interface used on your printer (USB or network)
◦
The software name and version you are currently using
◦
If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report and “all pages above” from Service
Information (see
The printer's internal prints on page 7)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
178 Chapter 17 HP Customer Care ENWW
HP Customer Care
- Using your printer 1
- Table of contents 3
- 1Introduction 11
- Safety precautions 12
- HP Start-up Kit 12
- Using this guide 12
- Introduction 13
- Front view 15
- Rear view 15
- The front panel 16
- Printer software 17
- 2 Installing the software 19
- Software installation 20
- Connect to a network (Mac OS) 22
- TCP/IP connection 24
- Sharing the printer 26
- 3 Personalizing the printer 28
- Turn the printer on and off 29
- Access the HP Utility 30
- Personal settings 31
- Set the date and time 32
- Change the sleep mode setting 32
- Turn the buzzer on and off 32
- Configure network settings 33
- 4 Paper handling 34
- Load a roll onto the spindle 35
- Paper handling 36
- Load a roll into the printer 37
- Easy loading procedure 38
- Paper menu procedure 40
- Unload a roll 41
- Load a single sheet 42
- Unload a single sheet 45
- Paper presets 46
- Move the paper 50
- Skew check 50
- Maintain the paper 51
- Change the drying time 51
- Feed and cut the paper 52
- 5Printing 53
- Create a print job 54
- Select print quality 55
- Select paper size 56
- Select margins options 57
- Print with shortcuts 58
- Print on loaded paper 59
- Rescale a print 59
- Preview a print 60
- Print a draft 61
- High-quality printing 62
- Print 16-bit color images 63
- Print in gray shades 63
- Print with no margins 64
- Rotate an image 64
- Printing 65
- Print with crop lines 66
- Print on sheet paper 66
- Use paper economically 66
- Nest jobs to save roll paper 67
- Use ink economically 68
- 6 Color management 69
- What is color? 70
- Color and your printer 74
- Color calibration 76
- Color profiling 77
- Create your own profile 78
- Color management options 79
- Set the rendering intent 81
- Printer emulation 81
- Color adjustment options 83
- Printing in grayscale 84
- Color management scenarios 85
- Color management 100
- 7 Job queue management 107
- Job preview 108
- Turn off the job queue 109
- Identify a job in the queue 109
- Job status messages 110
- Prioritize a job in the queue 110
- Delete a job from the queue 110
- Remove a hold 111
- Printer usage 112
- Ink and printheads 115
- About the ink cartridges 116
- Check ink cartridge status 116
- Remove an ink cartridge 116
- Insert an ink cartridge 118
- About the printheads 119
- Check printhead status 119
- Remove a printhead 120
- Insert a printhead 122
- 10 Maintaining the printer 125
- Check printer status 126
- Replace the cutter 126
- Printer maintenance 127
- Maintain the ink cartridges 130
- Move or store the printer 130
- Update the firmware 131
- Update the software 132
- Change the battery 132
- Printer maintenance kits 132
- 11 Accessories 133
- Order ink supplies 134
- Order paper 135
- Accessories 136
- Order accessories 140
- Paper issues 142
- Unsuccessful roll load 143
- Unsuccessful sheet load 144
- Paper loading error messages 144
- The paper has jammed 146
- The cutter does not cut well 149
- Recalibrate the paper advance 149
- Return to default calibration 150
- Print-quality issues 151
- General advice 152
- The paper is not flat 154
- Ink marks on the paper 155
- Bronzing 158
- White spots on the print 159
- Colors are inaccurate 159
- The image is clipped 160
- Lines are discontinuous 163
- Lines are blurred 164
- The Image Diagnostics Print 165
- Corrective action 166
- If you still have a problem 167
- Ink system issues 168
- Ink cartridge status messages 169
- Cannot insert a printhead 169
- Clean the printheads 170
- Align the printheads 174
- Printhead status messages 175
- General printer issues 177
- The printer does not print 178
- The printer seems slow 178
- Cannot access the HP Utility 179
- Automatic file system check 180
- QuarkXPress 181
- Printer alerts 181
- 16 Front-panel error messages 183
- Front-panel errors 184
- 17 HP Customer Care 185
- HP Proactive Support 187
- Contact HP Support 187
- Telephone number 188
- 18 Printer specifications 189
- Functional specifications 190
- Physical specifications 191
- Memory specifications 191
- Power specifications 191
- Ecological specifications 191
- Environmental specifications 192
- Acoustic specifications 192
- Glossary 193
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