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connect to your computer. Otherwise, see Some of the buttons are missing in the
HP Solution Center (Windows).
For information on starting the HP Solution Center, see the onscreen HP Image
Zone Help that came with your software.
● Open the Printers dialog box and check to see that the HP All-in-One is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.
To start the installation from a Mac
1. Double-click the CD icon on your desktop to view the contents of the CD.
2. Double-click the Setup icon.
The minimum system checks screen appears (Windows)
Solution Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing HP Image Zone Express instead. HP Image Zone
Express provides less functionality than the HP Image Zone software, but it
requires less space and memory on your computer.
For more information about installing the HP Image Zone Express software, see
the Setup Guide that came with your HP All-in-One.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1. Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.
2. Verify that the USB and power cables are plugged in.
User Guide 95
Troubleshooting
- User Guide 1
- Safety information 3
- Contents 4
- HP All-in-One overview 6
- Control panel features 7
- Menu overview 8
- Text and symbols 9
- User Guide 7 10
- Overview 10
- Chapter 1 11
- Find more information 12
- Chapter 2 13
- (continued) 13
- Use the onscreen Help 14
- User Guide 13 16
- Use the Help on a Mac 17
- 1 Navigation panes 18
- 2 Display area 18
- 3 Help toolbar 18
- User Guide 15 18
- Set your preferences 20
- Fax setup 21
- User Guide 19 22
- Finish setup 22
- Chapter 3 23
- User Guide 21 24
- User Guide 23 26
- User Guide 25 28
- 3 Telephone (optional) 30
- User Guide 27 30
- 3 Computer with modem 32
- User Guide 29 32
- User Guide 39 42
- Test your fax setup 43
- Set the fax header 44
- Set up speed dialing 44
- Load originals and load paper 46
- Load an original on the glass 47
- Papers to avoid 48
- Load paper 49
- User Guide 47 50
- Load index cards 51
- Load envelopes 52
- Load other types of paper 53
- Avoid paper jams 54
- Chapter 4 55
- Use the copy features 56
- Chapter 5 57
- Stop copying 58
- Use the scan features 60
- Stop scanning 61
- Send as an e-mail attachment 61
- Send using HP Instant Share 61
- Print a scanned image 62
- Edit a scanned image 62
- Chapter 6 63
- Print from your computer 64
- Change the print settings 65
- Stop a print job 66
- Chapter 7 67
- Use the fax features 68
- Chapter 8 69
- User Guide 67 70
- Receive a fax 71
- User Guide 69 72
- Print fax error reports 73
- Stop faxing 74
- Order supplies 76
- Chapter 9 77
- Maintain your HP All-in-One 78
- Clean the lid backing 79
- Print a self-test report 80
- Work with print cartridges 81
- User Guide 79 82
- Use a photo print cartridge 84
- Chapter 10 85
- Align the print cartridges 86
- Clean the print cartridges 87
- 1 Copper-colored contacts 88
- 2 Ink nozzles (do not clean) 88
- User Guide 85 88
- 1 Nozzle plate (do not clean) 90
- User Guide 87 90
- Troubleshooting information 92
- View the Readme file 93
- Setup troubleshooting 93
- User Guide 91 94
- User Guide 93 96
- User Guide 95 98
- User Guide 97 100
- Troubleshooting 100
- Chapter 11 101
- Fax setup troubleshooting 102
- User Guide 101 104
- 1 Telephone wall jack 104
- LINE" port 104
- User Guide 103 106
- User Guide 105 108
- User Guide 107 110
- User Guide 109 112
- Operational troubleshooting 113
- User Guide 111 114
- Device update 116
- Device update (Windows) 117
- Device update (Mac) 118
- HP warranty and support 120
- Warranty information 121
- Call elsewhere in the world 123
- User Guide 121 124
- Pack your HP All-in-One 127
- Technical information 128
- Print specifications 129
- Copy specifications 130
- Fax specifications 130
- Scan specifications 131
- Physical specifications 131
- Power specifications 131
- Environmental specifications 131
- Additional specifications 131
- Regulatory notices 133
- FCC statement 134
- Geräuschemission 136
- Notice to users in Korea 136
- Chapter 13 137
- User Guide 135 138
- User Guide 137 140
- Q5610-90155 142
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