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11
Troubleshooting information
This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen HP Image Zone Help
that came with your software. For more information, see Use the onscreen Help.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the
software installation screen.
For information about uninstalling and reinstalling the software, see Uninstall and
reinstall the software.
See the list below for information on topics covered in this chapter.
Additional troubleshooting topics in this User Guide
● Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.
● Operational troubleshooting: Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.
● Device update: Based on advice from HP customer support or a message on the
control panel display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your
device.
Other sources of information
● Setup Guide: The Setup Guide explains how to set up the HP All-in-One.
● User Guide: The User Guide is the book you are reading. This book describes
the basic features of the HP All-in-One, explains how to use the HP All-in-One,
and contains setup and operational troubleshooting information.
● HP Image Zone Help: The onscreen HP Image Zone Help describes how to use
the HP All-in-One with a computer and contains additional troubleshooting
information not covered in the User Guide. For more information, see Use the
onscreen Help.
● Readme file: The Readme file contains information on system requirements and
possible installation problems. For more information, see View the Readme file.
User Guide 89
Troubleshooting
- User Guide 1
- Safety information 3
- Contents 4
- HP All-in-One overview 6
- Control panel features 7
- Menu overview 8
- Text and symbols 9
- User Guide 7 10
- Overview 10
- Chapter 1 11
- Find more information 12
- Chapter 2 13
- (continued) 13
- Use the onscreen Help 14
- User Guide 13 16
- Use the Help on a Mac 17
- 1 Navigation panes 18
- 2 Display area 18
- 3 Help toolbar 18
- User Guide 15 18
- Set your preferences 20
- Fax setup 21
- User Guide 19 22
- Finish setup 22
- Chapter 3 23
- User Guide 21 24
- User Guide 23 26
- User Guide 25 28
- 3 Telephone (optional) 30
- User Guide 27 30
- 3 Computer with modem 32
- User Guide 29 32
- User Guide 39 42
- Test your fax setup 43
- Set the fax header 44
- Set up speed dialing 44
- Load originals and load paper 46
- Load an original on the glass 47
- Papers to avoid 48
- Load paper 49
- User Guide 47 50
- Load index cards 51
- Load envelopes 52
- Load other types of paper 53
- Avoid paper jams 54
- Chapter 4 55
- Use the copy features 56
- Chapter 5 57
- Stop copying 58
- Use the scan features 60
- Stop scanning 61
- Send as an e-mail attachment 61
- Send using HP Instant Share 61
- Print a scanned image 62
- Edit a scanned image 62
- Chapter 6 63
- Print from your computer 64
- Change the print settings 65
- Stop a print job 66
- Chapter 7 67
- Use the fax features 68
- Chapter 8 69
- User Guide 67 70
- Receive a fax 71
- User Guide 69 72
- Print fax error reports 73
- Stop faxing 74
- Order supplies 76
- Chapter 9 77
- Maintain your HP All-in-One 78
- Clean the lid backing 79
- Print a self-test report 80
- Work with print cartridges 81
- User Guide 79 82
- Use a photo print cartridge 84
- Chapter 10 85
- Align the print cartridges 86
- Clean the print cartridges 87
- 1 Copper-colored contacts 88
- 2 Ink nozzles (do not clean) 88
- User Guide 85 88
- 1 Nozzle plate (do not clean) 90
- User Guide 87 90
- Troubleshooting information 92
- View the Readme file 93
- Setup troubleshooting 93
- User Guide 91 94
- User Guide 93 96
- User Guide 95 98
- User Guide 97 100
- Troubleshooting 100
- Chapter 11 101
- Fax setup troubleshooting 102
- User Guide 101 104
- 1 Telephone wall jack 104
- LINE" port 104
- User Guide 103 106
- User Guide 105 108
- User Guide 107 110
- User Guide 109 112
- Operational troubleshooting 113
- User Guide 111 114
- Device update 116
- Device update (Windows) 117
- Device update (Mac) 118
- HP warranty and support 120
- Warranty information 121
- Call elsewhere in the world 123
- User Guide 121 124
- Pack your HP All-in-One 127
- Technical information 128
- Print specifications 129
- Copy specifications 130
- Fax specifications 130
- Scan specifications 131
- Physical specifications 131
- Power specifications 131
- Environmental specifications 131
- Additional specifications 131
- Regulatory notices 133
- FCC statement 134
- Geräuschemission 136
- Notice to users in Korea 136
- Chapter 13 137
- User Guide 135 138
- User Guide 137 140
- Q5610-90155 142
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