
HP OfficeJet R Series Customer Care Guide 3-5
Front-Panel Messages
Message What You Should Do
Additional cleaning will be
ineffective.
Replace the print cartridge.
Automatic Document
Feeder Jam. Clear jam then
press Resume.
See “How to Clear a Paper Jam in the ADF” earlier in this
chapter.
Banner paper expected. If you are printing a banner, load the banner paper, raise the
banner switch, which appears on the left side of the OUT
tray, and press Select/Resume.
Black ink low
Black ink out soon.
Replace the black ink cartridge at your earliest convenience.
Replace the black ink cartridge immediately.
Cannot connect to PC; see
Customer Care Guide.
Try the following:
First, make sure your computer is turned on. If it is, check the
cable connection between your computer and the
HP OfficeJet. Be sure to use only the IEEE-1284 parallel
printer cable that came with your product. The connection
must be direct, not through any other parallel product.
After you have checked all connections, open the
HP OfficeJet R Series Toolbox. Click the Services tab, and
select Test product communication.
Try to print or scan again. If the problem persists, one of the
programs the HP OfficeJet uses during scanning may not be
installed or may already be running.
Cartridge carriage blocked.
Close latches over print
cartridges, then turn power
off then on.
Make sure the print cartridges are installed and the latches
are closed, and then turn the power off and on.
__Error. Record number
then call for service.
Turn the power off and then on again. If this does not work,
try restarting your computer. If this does not work, record the
error number and contact HP.
Paper jam. Clear the paper jam, and then turn the power off and then on
again.
PC Busy. Your computer is busy handling another task (for example,
printing a document). Wait until the computer is finished,
and then press Scan again.
Power Save On. The HP OfficeJet has not been used for 12 hours or more.
Press any button on the front panel or load originals in the
ADF.
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