contentsCustomer Care GuideHP OfficeJet R Series
2-2 Support ServicesHP Distribution CenterTo order current printer and scanner drivers, dial one of the following numbers:HP FIRSTCall HP FIRST to req
HP OfficeJet R Series Customer Care Guide 2-3◆ Have your serial number and service ID ready. To display your service ID, on the front panel, press the
2-4 Support Services7If available, pack the HP OfficeJet for shipment using the original packing materials.If you do not have the original packaging m
HP OfficeJet R Series Customer Care Guide 2-7Getting Help for Adobe PhotoDeluxe Business EditionIf you need help with Adobe PhotoDeluxe, call the foll
2-8 Support Services
HP OfficeJet R Series Customer Care Guide 3-1Troubleshooting and Maintaining Your HP OfficeJet3This chapter provides instructions for keeping your HP
3-2 Troubleshooting and Maintaining Your HP OfficeJetHow to Clear a Paper Jam in the ADFIf “Automatic Document Feeder Jam. Clear jam then press Resume
HP OfficeJet R Series Customer Care Guide 3-33Replace the door in the back of the unit, and turn the knob clockwise to the locked position.4Turn the H
3-4 Troubleshooting and Maintaining Your HP OfficeJetHow to Clean CartridgesUse the Clean Cartridges feature when the self-test page shows streaking o
HP OfficeJet R Series Customer Care Guide 3-5Front-Panel MessagesMessage What You Should DoAdditional cleaning will be ineffective.Replace the print c
©Copyright Hewlett-Packard Company 1999All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another langu
3-6 Troubleshooting and Maintaining Your HP OfficeJetRemove and check black cartridge. Verify Part Number: 51645A or 51645G.The wrong black cartridge
HP OfficeJet R Series Customer Care Guide 3-7Can’t find installer ‘setup.exe.’If you are installing on Windows NT 4.0, you need to have Service Pack 3
3-8 Troubleshooting and Maintaining Your HP OfficeJetI am having problems scanning to e-mail or PC fax.Your e-mail or fax program must be set up and f
HP OfficeJet R Series Customer Care Guide 3-9I scanned a color original, but it appears in black and white.Try the following:◆In the Scan in Color are
3-10 Troubleshooting and Maintaining Your HP OfficeJetScanning in Microsoft Office 2000 programs.HP ScanPicture is not available through Office 2000,
HP OfficeJet R Series Customer Care Guide 4-1Adding and Removing Software Programs4Removing SoftwareGeneral InformationWhen you install a software pr
4-2 Adding and Removing Software ProgramsReinstalling SoftwareBefore reinstalling any software, first remove it properly using the Windows Add/Remove
HP OfficeJet R Series Customer Care Guide 5-1Hewlett-Packard Limited Warranty5HP OfficeJet Duration of Limited Warranty (Hardware): 1 YearDuration of
5-2 Hewlett-Packard Limited WarrantyFor some repairs, the HP Customer Support Center may direct customers to designated Authorized Service Providers w
HP OfficeJet R Series Customer Care Guide 6-1Technical Information6System RequirementsHewlett-Packard Software SolutionAdobe PhotoDeluxe Business Edi
contentsHP OfficeJet R Series Customer Care GuideiiiChapter 1 — Getting HelpHP Multimedia Product Tour . . . . . . . . . . . . . . . . . . . . . . .
6-2 Technical InformationPrint SpecificationsPrint speed may vary according to the complexity of the document.Duty Cycle: 3000 printed pages per month
HP OfficeJet R Series Customer Care Guide 6-3Copy SpecificationsCopy speed may vary according to the complexity of the document.◆ Digital image proces
6-4 Technical InformationPaper SpecificationsPaper-Tray Capacities* Maximum capacityNOTEOUT tray capacity is affected by the type of paper and the amo
HP OfficeJet R Series Customer Care Guide 6-5Power Specifications◆ Source (Input) Voltage: 100 – 240 VAC*◆ Input Frequency: 50 – 60 Hz◆ Current: 1A ma
6-6 Technical InformationRegulatory NoticesFCC Statement (U.S.A.)The United States Federal Communications Commission (in 47 CFR 15.105) has specified
HP OfficeJet R Series Customer Care Guide 6-7Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer’s Name and Address:Hewlett
6-8 Technical InformationVCCI-2printer will insert
HP OfficeJet R Series Customer Care Guide I-1indexAaccessories, ordering 6-5adding programs 4-1Adobe PhotoDeluxe 2-7, 6-1automatic document feeder (AD
I-2 Indexprograms, adding and removing 4-1Rregulatory information 6-6reinstalling HP software 4-2removing programs 4-1requirementsADF 6-4system 6-1res
iv ContentsChapter 5 — Hewlett-Packard Limited WarrantyHP Year 2000 (Y2K) Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP OfficeJet R Series Customer Care Guide 1-1Getting Help1Your HP OfficeJet includes several resources to help you get started and use the product to
1-2 Getting HelpHP Scanning CoachThe HP OfficeJet Scanning Coach is an online guide that “coaches” you through your first scan. When you start a scan,
HP OfficeJet R Series Customer Care Guide 1-3Online HelpYour HP OfficeJet includes several types of online Help.HP OfficeJet R Series ToolboxThe Toolb
1-4 Getting HelpHP OfficeJet HelpYou can access HP OfficeJet R Series Help from the Help menu of selected word processor, spreadsheet, and presentatio
HP OfficeJet R Series Customer Care Guide 2-1Support Services2This chapter explains how to get support for your HP OfficeJet R Series and the softwar
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