HP R40 Betriebsanweisung PDF herunterladen (Seite 11)

HP OfficeJet R Series Customer Care Guide 2-3

◆ Have your serial number and service ID ready. To display your

service ID, on the front panel, press the Select/Resume button and

the Color button at the same time, until the message “SERV ID:”

followed by the service ID number appear in the front-panel display.

◆ Print a test page. To do this, click Print a test page on the Services

tab of the HP OfficeJet R Series Toolbox.

◆ Make a color copy.

◆ Be prepared to describe your problem in detail.

Call HP Customer Support. Be near your HP OfficeJet when you call.

Prepare Your HP OfficeJet for Shipment

If after contacting HP Customer Support you are requested to send your

HP OfficeJet in for service, do the following:

Turn on the HP OfficeJet.

Open the print-cartridge access door.

Remove both print cartridges, and leave the print-cartridge latches

flipped back.

CAUTION

Print cartridges that remain inside may damage your HP OfficeJet.

Place the print cartridges in an airtight bag so they will not dry out, and

put them aside (do not send them with the HP OfficeJet, unless instructed

to by the HP customer support call agent).

Turn off the HP OfficeJet. You will see the message “Shutting Down” on

the front-panel display.

Close the print-cartridge access door.

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HP R40 Betriebsanweisung Seite 11