HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR) Bedienungsanleitung

Maintenance and Service GuideHP EliteDesk 800 G3 SFF Business PC

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.Front panel components1

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen

Sound does not come out of the speaker or headphones.Cause SolutionAudio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced >

Line-in jack is not functioning properly.Cause SolutionJack has been recongured in the audio driver or application software.In the audio driver or ap

Printer will not turn on.Cause SolutionThe cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet.P

Keyboard commands and typing are not recognized by the computer.Cause SolutionCAUTION: When attempting to resume from Sleep date, do not hold down the

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause Solution2. Observe the beeps and LED lights on the front of the computer. Beeps and ashing LEDs are codes for specic p

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause SolutionNo active netwo

Table 6-2 Solving Network Problems (continued)Diagnostics passes, but the computer does not communicate with the network.Cause SolutionTo access Cont

Rear panel componentsRear panel components1 Audio-in jack 6 DisplayPort monitor connectors (2)2 Optional serial port 7 Optional port (DisplayPort,

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving memory problemsIf y

Insucient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs) are installed.Delete any TSRs that you do

Drive not found (identied).Cause SolutionIf this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advance

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.Cause SolutionCD or DVD disc is dirty. Clean CD or DVD with a

System will not boot from USB ash drive.Cause SolutionBoot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select you

2 Illustrated parts catalogSmall Form Factor (SFF) chassis spare partsComputer major componentsItem Description(1) System board (includes replacement

10 Backing up, restoring, and recoveringBacking up, restoring, and recovering in Windows 10This chapter provides information about the following proce

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 123.●If your com

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard d

Guidelines●When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

●Store personal les in the Documents library, and back it up regularly.●Back up templates that are stored in their associated directories.●Save custo

To recover information you previously backed up:1. Select Start, select All Programs, select Maintenance, and then select Backup and Restore.2. Follow

Using Windows 7 operating system mediaIf you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select products

Item Description(6) Memory modules (PC4-2400, 2133-MHz) 16-GB 8-GB 4-GB* Processors (include replacement thermal material; not illustrated) Intel

A Battery replacementThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

C Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. T

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

Misc partsItem Description(1) Speaker(2) Optional serial port(3) Option board, HDMI(4) Air duct(5) Optical drive latch(6) Hood lock (solenoid)(7) Opti

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

D SpecicationsSFF SpecicationsTable D-1 SpecicationsChassis (in the desktop position)HeightWidthDepth3.74 in10.63 in11.65 in95 mm270 mm296 mmAppro

IndexAaccess paneillustrated 5access panellocked 82removal and replacement 21administrator password 117air ductillustrated 7removal and replacement 47

HP Recovery Managercorrecting boot problems 126starting 125HP Recovery mediacreating 122recovery 125HP Recovery partitionchecking for presence 130reco

speaker 62system board 64removing2.5-inch hard drive 42battery 132bezel blanks 22dust lter 23expansion card 28M.2 SSD card 44secondary 3.5-inch hard

Item Description USB, laser USB, optical USB,antimicrobial USB, washable USB, hardened USB, grey Wireless* Keyboards PS/2 slim USB/PS2 washab

Cables and adaptersItem Description(1) SATA drive power cable(2) SATA data cable, 6 inch, 1 straight end, 1 angled end(3) SATA data cable, 6 inch, 2 s

DescriptionAMD Radeon R7 450 4 GB FH PCIe x16 G5Nvidia GTX 1080 8 GB FH PCIe x16Graphics card holder bracketNIC, Intel PRO/1000 Single Port GbEWLAN mo

DescriptionSolid-state drives, 2280, 2.5-inch512-GB, FIPS-140-2256-GB, FIPS-140-2256-GB128-GBSolid-state drives, 2280, NVMe, M.21 TB, TLC512-GB, MLC51

© Copyright 2017 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recy

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures – small form factor (SFF) chassisAdherence to the procedures and precautions described in this chapter is essenti

Access panel1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Slide the access panel release lever to the left (1) s

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Slim optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an

Front bezel dust lterSome models are equipped with an optional front bezel dust lter. You must periodically clean the dust lter so that the dust co

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.Item System board connect

MemoryThe computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs).The memory s

DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this conguration, 4 GB will run as dual-channel and 1 G

5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed posit

Expansion cardFor a list of available expansion cards, see Boards, cards, and ports on page 9.The computer has two PCI Express x1 expansion sockets, o

b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the s

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock th

9. Rotate the slot cover retention latch back in place to secure the expansion card.10. Connect external cables to the installed card, if needed. Conn

iv Safety warning notice

DrivesFor a list of available drives, see Drives on page 10.Drive positionsDrive positions1 3.5-inch secondary hard drive bay2 3.5-inch primary hard d

Removing a 9.5 mm slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from the computer.1. Prepare

Installing a 9.5 mm slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Acc

6. Connect the power cable (1) and data cable (2) to the rear of the drive.7. Connect the opposite end of the data cable to one of the light blue SATA

3. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive.4. Pull the release lever next to the rear of the hard drive outw

5. Remove the four mounting screws (two on each side) from the old drive. You will need these screws if you install a new drive.Drives 37

Installing a 3.5-inch hard driveNOTE: There are two 3.5-inch hard drive bays. The procedure for installing a 3.5-inch hard drive is the same for each

–Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the driv

–Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket).4. Align the mounting screws on the front

5. Connect the power cable (1) and data cable (2) to the rear of the hard drive.NOTE: If the 3.5-inch hard drive is the primary drive, connect the oth

Table of contents1 Product features ...

Removing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access pane

Installing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access panel (Access pa

7. Connect the power cable (1) and data cable (2) to the rear of the hard drive.NOTE: If the 2.5-inch hard drive is the primary drive, connect the oth

5. To remove an M.2 SSD card, remove the screw that secures the card (1), lift the end of the card up (2), and then slide the card out of the system b

WLAN moduleThe WLAN module installs into a connector on the system board.For a list of available WLAN modules, see Boards, cards, and ports on page 9.

Air ductThe air duct sits over the fan sink.1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remove the access pane

5. Remove the power supply cable and hood sensor cable from the clip near the bottom of the duct, and then remove the duct from the computer.To instal

Power supplyFor a list of available power supplies, see Computer major components on page 5.WARNING! To reduce potential safety issues, only the power

7. Push the release lever at the front of the power supply (1), slide the power supply forward, and then remove it from the chassis (2).To install the

Fan sinkCAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn

SATA hard drive cables ...

5. Lift the fan sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease.When reinstalling the

ProcessorFor a list of available processors, see Computer major components on page 5.1. Prepare the computer for disassembly (Preparation for disassem

AntennasThe antennas route from the WLAN module to the front and the rear of the computer.To replace the antennas:1. Prepare the computer for disassem

11. From the inside, rear of the computer, press the tab that secures the antenna cover to the computer.12. From the outside, rear of the computer, ro

13. From the rear of the computer, remove the Torx T15 screw that secures the antenna to the computer. Pull the antenna cable out through the hole in

Option port boardFor a list of available option port boards, see Boards, cards, and ports on page 9.An option port board can be installed near the bac

Hood lockThe hood lock is attached to the rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2. Remo

Hood sensorThe hood sensor is attached to the rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 20).2.

Card readerThe card reader is attached to the front of the rotating drive cage.1. Prepare the computer for disassembly (Preparation for disassembly on

7. From the outside, front of the chassis, remove the Torx T15 screw (1) that secures the card reader, and then slide the card reader out the front of

5 Computer Setup (F10) Utility ...

SpeakerThe speaker is attached to the front of the rotating drive cage.1. Prepare the computer for disassembly (Preparation for disassembly on page 20

Speaker 63

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.1. Prepare the computer

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White 4-pin processor power SPKR White SpeakerHSENSE White Ho

Changing from desktop to tower orientationThe Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be p

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)Option Description●Hardware subsystem tests●Component tests●Show test logs●Language selectionUpdate System B

Table 5-1 Computer Setup—Main (continued)Option DescriptionApply Custom Defaults and ExitApplies the custom default settings to the computer after re

10 Backing up, restoring, and recovering ... 122

Table 5-2 Computer Setup—Security (continued)Option DescriptionSecurity Conguration TPM Embedded Security●TPM Specication VersionDisplays the curre

Table 5-2 Computer Setup—Security (continued)Option DescriptionNOTE: This selection will only appear when at least one drive that supports the DriveL

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingNOTE: If the system is congured to ‘Power On from Keyboard Ports’ (s

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingControls the virtualization features of the processor. Changing this

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingInterrupt BLets you specify the address. Default is enabled.Lets you

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingPCI Express Power Management (enable/disable)Enabling this option per

Computer Setup—UEFI DriversLets you restart the computer into the 3rd Party Option ROM Management application. You can start this application directly

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionLow on memory. Add more memory.Hard drive fragmented. Defragment hard drive.Program previously accessed did not release

System does not power on and the LEDs on the front of the computer are not ashing.Cause SolutionSystem unable to power on. Press and hold the power b

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲ Perfor

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.Cause SolutionThe

Blank screen (no video).Cause SolutionTo access Control Panel in Windows 7, click Start, and then select Control Panel.To access Control Panel in Wind

Monitor does not function properly when used with energy saver features.Cause SolutionMonitor without energy saver capabilities is being used with ene