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9 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 120.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
120 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product features 9
- Front panel components 10
- Rear panel components 11
- Serial number location 12
- 2 Illustrated parts catalog 13
- Misc parts 15
- Cables and adapters 17
- Boards, cards, and ports 17
- Generating static 20
- Grounding the work area 21
- Operating guidelines 22
- Routine care 23
- Service considerations 24
- Cables and connectors 25
- Hard Drives 25
- Lithium coin cell battery 25
- SATA hard drives 26
- SATA hard drive cables 26
- SMART ATA drives 26
- Cable management 27
- Preparation for disassembly 28
- Access panel 29
- Front bezel 29
- Front bezel dust lter 31
- System board connections 32
- Populating DIMM sockets 33
- Removing and installing DIMMs 34
- Expansion card 36
- Expansion card 29 37
- Expansion card 31 39
- Drive positions 40
- Drives 37 45
- Drives 39 47
- Hard drive cage 49
- WLAN module 54
- Air duct 55
- Power supply 57
- Fan sink 59
- Processor 61
- Antennas 62
- Antennas 55 63
- Option port board 65
- Hood lock 66
- Hood sensor 67
- Card reader 68
- Card reader 61 69
- Speaker 63 71
- System board 72
- System board callouts 73
- Computer Setup–Main 77
- Computer Setup—Security 79
- Computer Setup—Advanced 81
- Computer Setup—UEFI Drivers 86
- Safety and comfort 87
- Helpful hints 88
- Solving general problems 89
- Solving general problems 83 91
- Solving power problems 93
- Solving hard drive problems 94
- Solving display problems 97
- Solving display problems 91 99
- Solving audio problems 101
- Solving printer problems 103
- Solving Network Problems 107
- Solving Network Problems 101 109
- Solving memory problems 110
- Solving software problems 117
- Resetting the password jumper 125
- Using Windows tools 131
- Restore and recovery 132
- Guidelines 136
- Backing up your information 136
- Performing a system recovery 137
- A Battery replacement 140
- B Power Cord Set Requirements 143
- Country-Specic Requirements 144
- Nonvolatile memory usage 147
- Questions and answers 149
- D Specications 151
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