Hp Library and Tape Tools Bedienungsanleitung PDF herunterladen (Seite 173)

When troubleshooting, check for:

• Any output from the device analysis rules. This should be the first place to look.

• Any highlighted items.

Drive configuration

The Drive Configuration section shows how the drive was configured at the time the ticket was

pulled, along with the interface configuration, depending on the interface type.

Figure 67 Support ticket Drive Configuration section

When troubleshooting, check for:

• Media removal - if prevented, it will not be possible to eject a tape, which could appear to

be a ‘stuck tape’. This can happen after the application sets it to ‘prevented’ and then aborts,

leaving the drive in that state. A power cycle, forced eject or running the L&TT Set Drive

Configuration utility can all be used to clear this flag and allow the tape to be removed.

• Data compression not enabled – may not be a sign of a real issue as some applications turn

off hardware compression at the end of the job and back on again before the next one.

• That the interface configuration is as expected – which port is connected, what the negotiated

speed is, that the expected host (WWN) is connected.

• Anything highlighted

Drive environment

The Drive Environment section shows the current, maximum, and minimum internal temperatures

that the drive has experienced since power up. Note that these are internal temperatures measured

on the circuit boards in different locations depending on the drive generation and are significantly

higher than room temperature.

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Hp Library and Tape Tools Bedienungsanleitung Seite 173