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Cisco NAC Appliance - Clean Access Manager Configuration Guide
OL-28003-01
APPENDIX
A
Error and Event Log Messages
Client Error Messages
Login Failed
Clean Access Server is not properly configured, please report to your administrator.
A login page must be added and present in the system in order for both web login and Agent users to
authenticate. If a default login page is not present, Agent users will see this error dialog when attempting
login. See also Add Default Login Page, page 5-3.
Clean Access Server could not establish a secure connection to the Clean Access Manager at
<IP_address>
This error message to clients attempting login commonly indicates one of the following issues:
The time difference between the CAM and CAS is greater than 5 minutes.
Invalid IP address
Invalid domain name
CAM is unreachable
See also Troubleshooting Certificate Issues, page 14-21.
Network Error
The request has timed out. [12002]
This error indicates a communication issue between the Agent and the CAS. The Agent pops up initially
indicating that the Agent is able to reach the CAS and vice versa. However, at some point the
communication is lost resulting in the error message. This error can reflect a timing issue after the VLAN
has been changed for the user machine in OOB deployments. Increasing the VLAN Change Delay
(under OOB Management > Profiles > SNMP Receiver > Advanced Settings) from the 2 second
default to 3 or 4 seconds may resolve the issue.
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