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6 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you call or contact HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
For HP technical support:
• In the United States, for contact options see the Contact HP/Customer Service webpage:
http://www8.hp.com/us/en/contact-hp/contact.html
To contact HP by phone:
◦ Phone:1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, see the following HP webpage:
http://www.hp.com/go/carepack
• In other locations, see the Contact HP worldwide (in English) webpage:
http://welcome.hp.com/country/us/en/wwcontact_us.html
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business webpage:
http://www.hp.com/united-states/subscribe/gateway/
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
New and changed information in this edition
This edition covers updates for the HP ESO 3.5 release, including new ESO 3.5 features and
changes. Illustrations have been updated to show revised windows and webpages. The new
features for HP ESO 3.5 are summarized in “New features in release 3.5” (page 7).
Contacting HP 79
- User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 1 Introduction 6
- New features in release 3.5 7
- New features in release 3.0 7
- 8 Introduction 8
- 2 Installing HP ESO 10
- Installing the software 11 11
- Uninstalling the software 12
- Upgrading the software 12
- Silent installation 13
- In desktop mode 14
- In tile mode 14
- 4 Using HP ESO 18
- Getting started 19
- 20 Using HP ESO 20
- Getting started 21 21
- Getting Started pages 22
- HP ESO SQL Login page 23
- 24 Using HP ESO 24
- Getting started 25 25
- 26 Using HP ESO 26
- Getting started 27 27
- 28 Using HP ESO 28
- Services instances 29
- 30 Using HP ESO 30
- 32 Using HP ESO 32
- 34 Using HP ESO 34
- ◦ Data Warehouse (DW) 37
- ◦ SAP Database Engine 37
- 38 Using HP ESO 38
- 40 Using HP ESO 40
- ◦ Data Warehouse 42
- Analysis Services properties 44
- Figure 38 Mirrored database 47
- Cluster Network Name 48
- Computer Name 48
- Computer Role 48
- 50 Using HP ESO 50
- 52 Using HP ESO 52
- Overview 53
- 54 Using HP ESO 54
- 56 Using HP ESO 56
- Trace flag 8048 57
- Trace flag 834 57
- Trace flag 1117 58
- Trace flag 1118 58
- Trace flag 2371 58
- Trace flag 2549 58
- Trace flag 2562 58
- Database RAID level 59
- User Write Cache Setting 59
- Cache Power Protection 59
- Drive free space 59
- Volume mount point 60
- Drive Latency 60
- Port affinity 61
- Receive-Side Scaling 62
- NIC teaming 63
- 64 Using HP ESO 64
- PCI Controller Information 66
- Software Discovery 66
- SQL configurations 67
- 68 Using HP ESO 68
- Save/Rollback Configuration 69
- 70 Using HP ESO 70
- Accessing online help 71
- 72 Using HP ESO 72
- 76 Using HP ESO 76
- 5 Troubleshooting 78
- 6 Support and other resources 79
- Related information 80
- Typographic conventions 80
- 7 Documentation feedback 81
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