
Global Limited Warranty and Technical Support Latin America
December 1, 2014 392512-047
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If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard
office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 08:00 to
17:00, Monday through Friday, but may vary with local business practices. If the location of the defective unit is outside the
customary service zone (typically 50km), response times may be longer or there may be additional charges. To locate the
nearest HP authorized service provider, refer to the HP website at http://www.hp.com/support.
In order to receive on-site support, you must:
• Have a representative present when HP provides warranty services at your site
• Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP
employees or subcontractors
• Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all
facilities, information, and systems determined necessary by HP to provide timely support
• Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible
• Maintain an environment consistent with product specifications and supported configurations
Service upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally. However, some
support and related products may not be available in all countries. For information on availability of service upgrades and
the cost for these service upgrades, refer to the HP website at http://www.hp.com/support.
Limited warranty period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase.
The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing.
Table 1: ProLiant and X86 server products
Products Limited warranty period and
service delivery method
1,2, 7
Response time
3
HP server tc2120 1 year parts and on-site labor Next business day
ProLiant BL e-Class server blades
4
1 year parts only Next business day
ProLiant BL e-Class server blade enclosures, interconnect
trays
3 years parts and on-site labor
ProLiant BL30p, BL35p, BL260c server blades Year 1: parts and on-site labor
Years 2-3: parts only
Parts: 1 to 5 business days
Labor: Next business day
BladeSystem p-Class
ProLiant p-Class server blades (excluding BL30p, BL35p)
p-Class enclosure, interconnects
5
, power enclosures,
power distribution, diagnostic stations
3 years parts and on-site labor
3 years parts and on-site labor
Next business day
Next business day
ProLiant c-Class 400 and 600 series server blades
ProLiant c-Class 200 series server blades
ProLiant c-Class 200 series G6 and later server blades
c-Class enclosure
c-Class interconnects
5
Virtual Connect
3 years parts and on-site labor
1 year parts and on-site labor
3 years parts and on-site labor
3 years parts and on-site labor
1 year parts and on-site labor
1 year parts and on-site labor
Next business day
Next business day
Next business day
Next business day
Next business day
Next business day
ProLiant CL380 packaged clusters
6
3 years parts and on-site labor Next business day
ProLiant DL120 servers 1 year parts and on-site labor Next business day
ProLiant DL120 G6 servers 3 years parts only 1 to 5 business days
ProLiant DL140 servers 1 year parts only 1 to 5 business days
ProLiant DL140 G3 and later servers 1 year parts and on-site labor Next business day
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