HP BladeSystem Warranty Betriebsanweisung Seite 5

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Global Limited Warranty and Technical Support Latin America
December 1, 2014 392512-047
5
Customer responsibilities
To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to:
Provide true, accurate, and complete information when filing a warranty claim.
Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the
instructions furnished.
Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities, and
implement temporary procedures or workarounds provided by HP while HP works on permanent solutions.
Allow HP to keep resident on your systems or sites certain system and network diagnosis and maintenance tools to
facilitate the performance of warranty support (collectively referred to as “Proprietary Service Tools”); Proprietary
Service Tools are and remain the sole and exclusive property of HP. Additionally, you will:
Use the Proprietary Service Tools only during the applicable warranty period and only as allowed by HP
Install, maintain, and support Proprietary Service Tools, including any required updates and patches
Provide remote connectivity through an HP-approved communications line, if required
Assist HP in running the Proprietary Service Tools
Use the electronic data transfer capability to inform HP of events identified by the software
Purchase HP-specified remote connection hardware for systems with remote diagnosis service, if required
Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools upon
termination of warranty support
Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools
In some cases, HP may require additional software such as drivers and agents to be loaded on your system in order
to take advantage of these support solutions and capabilities.
Use HP remote support solutions where applicable. HP strongly encourages you to use available support
technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur
additional costs due to increased support resource requirements.
Cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine
diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or
substituting options.
Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as
a precaution against possible failures, alteration, or loss. Before returning any HP Hardware Product for warranty
support, back up your files, data, and programs, and remove any confidential, proprietary, or personal information.
Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not dependent on the HP
Hardware Product under warranty support.
Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard to HP
employees or subcontractors. HP may require you to maintain such products under HP supervision and may
postpone warranty service until you remedy such hazards.
Perform additional tasks as defined within each type of warranty service listed below and any other actions that HP
may reasonably request in order to best perform the warranty support.
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