HP BladeSystem Warranty Betriebsanweisung Seite 11

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Global Limited Warranty and Technical Support Latin America
November 5, 2014 392512-047
11
Table 4: Software products
Products Technical support Response time
1
HP branded software 90 days support for initial setup Standard office hours
Third-party branded software installed by or
purchased from HP
90 days support for initial setup Standard office hours
Software delivery media
2
90 days replacement of defective media
5 business days
1
Response times are based on local standard business days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your
area.
2
Software Delivery Media: The material used to deliver HP branded software or third-party software installed by or purchased from HP
(i.e., CD, diskette, or tape).
Table 5: Datacenter Infrastructure products
Products Technical support Response time
1
Performance Optimized Datacenter
(datacenter container, racks, cooling
infrastructure, and power distribution system)
1 year parts and on-site labor
Warranty commences upon customer
acceptance of the POD as set forth in the
Performance Acceptance Testing, or 140
calendar days from POD shipment, whichever
comes first. If no acceptance criteria are set
forth in a PAT, then acceptance shall be
deemed upon delivery.
Next business day
1
Response times are based on local standard business days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your
area.
Software limited warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF
OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS,
FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS” AND WITH ALL
FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON- INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF
LACK OF VIRUSES. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS
OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF
PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE
PRODUCT, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF
THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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