HP P4300 Betriebsanweisung PDF herunterladen (Seite 8)

Contracts and Support/Services Offerings

For Information on Support Offerings

Enter the product number in box 1, or select “HP Storage” in box 2 and then select “Storage Systems and

SAN Solutions” near the bottom of the page, and then select a Px00 product/solution. Next, click

“Expand All” for a list of all available services / care packs. The “Supporting Information” icon for each

item will provide details.

http://h20559.www2.hp.com/portal/site/cpc/template.PAGE/public/?javax.portlet.tpst=67778a6e4bb58e57aad

4ab02b053ce01&javax.portlet.pbp_67778a6e4bb58e57aad4ab02b053ce01=cpcNodeIdentifierAsString%3D30

533&javax.portlet.prp_67778a6e4bb58e57aad4ab02b053ce01=wsrp-

navigationalState%3Daction%25253DdetermineNodeContents%25257CcpcNodeIdentifierAsString%25253D30533

&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

For Warranty information

http://h18006.www1.hp.com/products/storageworks/warranty.html

Support Contract/Service Agreement ID (SAID) Care Pack Assistance

For assistance purchasing, uplifting, registering, renewing, updating or other questions regarding your Support

Contract/Service Agreement ID (SAID) Care Pack Assistance:

 Contact your HP Authorized reseller; they will work with the HP Distributor to address your contract needs.

 Or visit:

http://www.esca.hp.com/

 Alternatively, if you would like to speak to someone immediately, contact the following;

o USANDCANADA

US HP Services Customer Operations Business Center; 1-800-386-1115

 Select option #2 for Inquiries Regarding Support Agreements

 Select option #3 for Registration of Your Onsite HP CarePack

o LATINAMERICA

Tel: +1 305 267-4220

o E

UROPE,MIDDLEEASTANDAFRICA

Email: UK&[email protected]

o A

SIAPACIFIC ANDJAPAN

Contact your local Sales Representative or Reseller

Viewing Current Support Contracts

To view your current support contracts, go to Support Center and select ‘My Support’ > ‘My Contracts and

Warranties’ > ‘View My Contracts and Warranties’ at:

https://h20566.www2.hp.com/portal/site/hpsc/public/

 Registration on Support Center and linking a support agreement to a user ID is required. For more

information, go to:

https://h20566.www2.hp.com/portal/site/hpsc/aae/home?lang=en&cc=us&hpappid=SP4TS

 If you are a previous ITRC user, assistance with migrating your ITRC profile data to Support Center can be

found in the ‘ITRC Users’ section along the right side of the Support Center home page. P

ROBLEMS WITH

SUPPORT CENTER? Once logged in, Select the “Contact HP” link at the top-left of the page.

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