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Chapter 7: Administration E-mail Templates

Altiris Helpdesk Solution User Guide 117

E-mail Templates

E-mail notification is used to automatically generate and send e-mail and pager e-mail messages

when a New work item is created or when an existing work item is modified. E-mail templates are

created by Administrators and define the format of how the contents of e-mail messages are sent to

contacts. The format for e-mail templates can be simple using straight text or complex using HTML

and macros.

List Templates

There are three types of e-mail templates, they are as follows:

•

E-mail notification - Best used for notification rules that deliver long formatted messages.

• Pager notification - Best used for notification rules that use short text-only messages.

•

E-mail action - Used for the work item e-mail operation.

Additionally, a very sophisticated macro language is supported and can insert work item data

directly into e-mail template data fields.

1 Click Admin>E-mail templates>List templates.

2 Click View or Edit next to the specific E-mail template to view or edit template.

3 Click New to add a new template.

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HP SP1 Bedienungsanleitung Seite 117