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Chapter 7: Administration Notify Rules

Altiris Helpdesk Solution User Guide 113

New Notify Rule

1 Click Admin>Notify rules>New rule.

2 Type the name of the Rule in the box.

3 Type a description of the rule in the Comment box.

4 Select the Send e-mail template from the drop-down list.

The template is used to generate an e-mail message that gets delivered when the rule runs. An e-

mail message template or a pager e-mail message template or both, are required when creating a

notify rule.

5 Select the Send pager e-mail template from the drop-down list.

The template is used to generate the pager e-mail message that gets delivered when the rule runs.

An e-mail message template or a pager e-mail message template or both are required when

adding a notify rule.

6 Select or type the following Send to information:

a Select the check box next to Current contact to send an e-mail to the current contact when this

rule runs.

b These workers: Select the check box next to the worker or queue to whom e-mail should be

delivered when this rule runs. Use the scroll-bar to view the list, select all that apply.

c These addresses: Workers or queues not listed in the “These Workers” list can still receive

notification by entering additional e-mail addresses in the box. Use a “;” to separate multiple

e-mail entries. (Example worker1@hotmail.com;w[email protected]m.)

7Where: Select the criteria value from the drop-down list which determines how the rule is

evaluated when it runs.

Each criteria consists of a field, an operator, evaluation conditions and a value.

•

“All of these criteria are true” means that all of the criteria must evaluate to true in order

for this rule to run.

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HP SP1 Bedienungsanleitung Seite 113