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I’ve got an OEM license—now I need to know…

10. Where will I find the latest, beta, and older drivers?

The HP ProLiant Windows matrix (hp.com/go/wincert) provides direct links to drivers and other downloadables.

Just click on the server and you will be provided with the links. To find out more, visit the HP website.

In addition, the Web pages for Microsoft on HP ProLiant servers listed here provide links to all documentation,

downloads, and products:

hp.com/go/ws2012

hp.com/go/ws2008r2

hp.com/go/sbs2011

11. My server was dead on arrival (DOA). I had purchased Windows Server 2008 R2 from HP with the server—what

do I do?

The HP OEM license is effectively part of your server, so it is covered by the same warranty terms. If, for example,

you end up requiring a replacement server under warranty, then the replacement server will also come with the

same HP OEM license (and the original HP OEM license would go back to HP when you returned the DOA server).

12. What do I do if I have damaged media DVDs?

HP will help you get your replacement media via the HP Call Center (see question 36). Prior to calling, please check

question 7 to see if you have the correct number of DVDs for your edition.

13. What do I do if I lose my COA?

Your COA is the most important part of your OEM license. It is the primary “proof of purchase” that the server

includes a genuine Microsoft OEM license should you ever choose to transfer ownership of the server. It is also the

only place you will find the 5x5 product key, which is used to activate your Windows Server OS license. If you lose

your COA, neither Microsoft nor HP can replace it. Therefore, HP strongly recommends that you keep a record of the

5x5 product key on the COA on file, ideally by saving a high-resolution digital picture of the COA.

14. What do I do if I experience a defective on arrival (DOA) or damaged COA label?

First of all, if you purchased the defective or damaged product directly from HP, please contact the HP Call Center;

see question 33 for assistance, whether or not the product was preinstalled. Please act during your 90-day

warranty period to receive the best assistance with your defective product issue.

If the product was purchased from a reseller (Reseller Option Kit [ROK]), please contact your reseller for assistance.

Note that your reseller can access the HP Call Center if needed.

If HP is assisting you with the issue, the HP support analyst will probably ask you to email a high-resolution digital

picture of the defective or damaged label for investigation. The picture should have a clear image of the COA serial

number and what there is of the product key. In rare cases, the HP support analyst may ask you to remove and

return the defective/damaged COA, in which case they will instruct you how to do that.

15. Can I transfer my OEM license to another server?

If you think you will want to be able to do this, then you may acquire that right—plus other benefits—by purchasing

Microsoft Software Assurance from a Microsoft Licensing Reseller (such as HP SLMS) within 90 days of your original

purchase of the HP OEM license. Otherwise, no, you may not move an OEM license to another server (except, as

covered above, when the server is replaced under normal service or warranty terms). Microsoft OEM licensing

(including COEM, HP OEM, and other OEM licensing) is part of the server on which it was issued, as explained in the

License Terms that accompany the license. For example, here is what the Windows Small Business Server 2008 End

User License Agreement (EULA) states:

Assignment of the license to the server. The software license is permanently assigned to the server with which the

software was distributed. If you run the software on a hardware partition, that partition is the server to which the

license must be assigned. That server is the licensed server for that particular license. You may assign other software

licenses to the same server, but you may not assign the same license to more than one server.

16. Can OEM product licenses be transferred to nonprofit organizations?

Per the License Terms accompanying your HP OEM license, “You may transfer the software only with the licensed

server, the certificate of authenticity label, this agreement, and CALs, directly to a third party. Before any permitted

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