HP Hybrid POS Printer with MICR II Bedienungsanleitung PDF herunterladen (Seite 39)

3. Test the receipt printer or slip printer by performing a sample test print. See Testing the printer

on page 10.

4. Determine if the condition is with the thermal receipt printer or the impact slip printer and refer to the

troubleshooting tables on the following pages.

Solving common problems

The following tables list possible problems, the possible cause of each problem, and the recommended

solutions.

Printer beeps

Problem Possible cause Solution

Printer beeps in a single, double, or triple

pattern at rst power on. The online paper

status error light blinks in the same

pattern, and the printer won’t power up.

The printer has problems with its

electronics.

Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Printer beeps during normal operation. The printer may be programmed to beep

during normal operation by the software

application used on the POS computer.

Consult your application software manual.

Printer will not print

Problem Possible cause Solution

The online paper status error light blinks

and the printer won’t print.

The receipt paper may be out, the cover

open, the knife jammed, the supply

voltage is out of range, or the print head

temperature is out of range.

Check that the receipt paper is properly

loaded and the covers are closed. Refer to

the status indicators table at the beginning

of this appendix. If problem continues,

contact your regional HP authorized

service provider for HP Point of Sale

System products.

Printer has no power (light not on). Power supply may be defective. If the power supply is plugged in but does

not come on, you need to order a new

power supply. Contact a service

representative.

Printer has power but doesn’t print

properly.

Cable may not be connected properly. Check all cable connections. Check that the

host computer and power supply are both

on (the power supply is turned on by

plugging it into a live outlet). Look for the

green power light to show that the printer

has power.

Solutions to other causes do not solve the

problem.

Contact your regional HP authorized

service provider for HP Point of Sale

System products.

Online paper status error light ashes

Problem Possible cause Solution

Online paper status error light is blinking. Receipt paper has run out. Replace the paper immediately. Do not try

to complete a transaction without paper, or

you may lose data.

Solving common problems 33

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