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Control panel message Description Recommended action
921-Device in PCI Express slot failed to
initialize
There is an incompatibility/problem with this
device and the system or PCI Express Link
could not be retrained to an x1.
Try rebooting the system. If the error
reoccurs, the device may not work with this
system
1151-Serial Port A Address Conflict Detected Both external and internal serial ports are
assigned to COM1.
1. Remove any serial port expansion
cards.
2. Clear CMOS.
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1152-Serial Port B Address Conflict Detected Both external and internal serial ports are
assigned to COM2.
1. Remove any serial port expansion
cards.
2. Clear CMOS.
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1155-Serial Port Address Conflict Detected Both external and internal serial ports are
assigned to same IRQ.
1. Remove any serial port expansion
cards.
2. Clear CMOS.
3. Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix
an erroneous error message.)
1. Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System test
under Storage > DPS Self-test.
2. Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard
drive.
1796-SATA Cabling Error One or more SATA devices are improperly
attached. For optimal performance, the SATA
0 and SATA 1 connectors must be used
before SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use SATA
0. For two devices, use SATA 0 and SATA 1.
For three devices, use SATA 0, SATA 1, and
SATA 2.
1797-SATA Drivelock is not supported in
RAID mode.
Drivelock is enabled on one or more SATA
hard drives, and they cannot be accessed
while the system is configured for RAID
mode.
Either remove the Drivelocked SATA device
or disable the Drivelock feature. To disable
the Drivelock feature, enter Computer Setup,
change Storage > Storage Options > SATA
Emulation to IDE, and select File > Save
Changes and Exit. Reenter Computer Setup
and select Security > Drivelock Security.
For each listed Drivelock-capable SATA
device, ensure Drivelock is Disabled. Lastly,
change Storage > Storage Options > SATA
Emulation back to RAID and select File >
Save Changes and Exit.
1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version.
2. Change the processor.
Table C-1 Numeric Codes and Text Messages (continued)
230 Appendix C POST Error Messages
- Service Reference Guide 1
- About This Book 3
- Table of contents 5
- Computer Setup—File 17
- Computer Setup—Storage 18
- Computer Setup—Security 20
- Computer Setup—Power 24
- Computer Setup—Advanced 25
- HP Insight Diagnostics 29
- Survey Tab 30
- Test Tab 31
- Status Tab 31
- Help Tab 32
- Protecting the Software 33
- 4 Desktop Management 35
- Remote System Installation 36
- HP SoftPaq Download Manager 38
- HP System Software Manager 38
- Management Technology 42
- Verdiem Surveyor 44
- Subscriber’s Choice 44
- Retired Solutions 44
- ROM Flash 45
- Replicating the Setup 46
- Copying to Multiple Computers 47
- Creating a Bootable Device 48
- Dual-State Power Button 50
- HP Web Site Support 51
- Industry Standards 51
- Asset Tracking and Security 51
- Password Security 55
- Entering a Power-On Password 56
- Entering a Setup Password 56
- DriveLock 58
- Smart Cover Sensor 59
- Cable Lock Provision 61
- Drive Protection System 61
- Surge-Tolerant Power Supply 61
- Thermal Sensor 62
- SATA Hard Drives 63
- SATA Hard Drive Cables 64
- PATA Device Information 65
- ATA SMART Drives 65
- Hard Drive Capacities 65
- Chassis Designations 66
- Small Form Factor (SFF) 67
- Ultra-Slim Desktop (USDT) 67
- Generating Static 68
- Grounding the Work Area 69
- Operating Guidelines 70
- Routine Care 71
- Service Considerations 72
- Cables and Connectors 73
- Hard Drives 73
- Lithium Coin Cell Battery 74
- External Security Devices 67 79
- Drives 85 97
- Rear Chassis Fan 114
- Heatsink 116
- Fan Shroud 117
- Processor 118
- Front Chassis Fan 119
- Power Supply 120
- System Board 121
- Type 2 Battery Holder 123
- Type 1 Battery Holder 123
- Type 3 Battery Holder 124
- Preparation for Disassembly 130
- Smart Cover FailSafe Key 131
- External Security Devices 133
- HP Business PC Security Lock 135
- Computer Access Panel 137
- Front Bezel 138
- Bezel Blanks 139
- Installing Additional Memory 140
- Populating DIMM Sockets 141
- Installing DIMMs 142
- Expansion Cards 144
- Cable Management 149
- Cable Connections 150
- Drive Positions 151
- Removing an Optical Drive 155
- Drives 149 161
- Front Fan Assembly 174
- Hood Sensor 175
- Power Switch Assembly 176
- Front I/O Device 177
- Smart Cover Lock 178
- Backwall 184
- Orientation 188
- External Security Devices 181 193
- Figure 9-7 Engaging the Lock 194
- Bezel Blank 197
- Populating SODIMM Sockets 199
- Installing SODIMMs 200
- Replacing the Optical Drive 203
- Optical Drive Connector 205
- Hard Drive 207
- Hard Drive Cage 211
- Port Cover 212
- Front Fan 213
- Rear Fan 215
- A Connector Pin Assignments 224
- Ethernet RJ-45 225
- Ethernet AUI 225
- Parallel Interface 226
- Microphone 227
- Headphone 227
- Line-in Audio 227
- Line-out Audio 227
- External Infrared Transceiver 228
- CD-ROM 50-Pin Connector 230
- 24-Pin Power 230
- 4-Pin Power (for CPU) 231
- SATA Data and Power 232
- PCI Express 232
- PCI Express Mini Card 234
- DVI Connector 235
- B Power Cord Set Requirements 236
- Country-Specific Requirements 237
- C POST Error Messages 238
- Audible Codes 245
- Safety and Comfort 249
- Helpful Hints 250
- Solving General Problems 252
- Solving General Problems 241 253
- Solving Power Problems 255
- Solving Diskette Problems 256
- Solving Diskette Problems 245 257
- Solving Hard Drive Problems 259
- Solving Display Problems 263
- Solving Display Problems 253 265
- Solving Audio Problems 267
- Solving Printer Problems 268
- Solving Printer Problems 257 269
- Solving Network Problems 273
- Solving Network Problems 263 275
- Solving Memory Problems 276
- Solving Processor Problems 277
- Solving Software Problems 283
- Contacting Customer Support 284
- Reference Designators 285
- F Specifications 291
- SFF Specifications 292
- USDT Specifications 293
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