HP xw4400 Spezifikationen

HP xw4400 Workstation Service and TechnicalReference Guide

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2. Attach a SAS-to-SATA cable adapter to the connector on the hard drive.Figure 4-44 Attaching the adapter3. Push the drive (1) into the selected bay

7. Connect the hard drive LED cable from the card to the hard drive LED connector on the systemboard. You can find the location of this connector on t

3. Lift up on the green drive-lock release tab (1) and slide the hard drive (2) out of the chassis.Figure 4-48 Removing the hard driveTo install one

5. Connect the data cable from the hard drive (1) to the serial ATA port (2). SATA0 port is shown inthe following illustration.●Connect SATA 0 to SATA

2. Place the hard drive in the bracket (1) and secure with American National screws (2) as shown inthe following illustration.Figure 4-51 Installing

5. Connect the power cables (not shown).Figure 4-53 Connecting the data cable to the system boardCPU heatsink NOTE: The following illustrated CPU he

2. Loosen the four processor screws slowly and evenly. Loosen one pair of diagonally oppositescrews (1) until the screw shanks disengage from the syst

To replace the CPU heatsink:1. Disconnect power from the system (Predisassembly procedures on page 57). Remove the sideaccess panel (Side access panel

CAUTION: Avoid bending the protrusions in the CPU socket. This mishandling can damage the CPUsocket.NOTE: Store the processor in a safe place where it

4. Slide the system board toward the front of the chassis and then lift it (2) out of the unit. .Figure 4-58 Removing the system boardTo replace the

1 Product overviewThis chapter presents an overview of the hardware components of the HP xw4400 Workstation.●Product features on page 2●Product specif

100 Chapter 4 Removal and replacement procedures ENWW

5 System diagnostics andtroubleshootingThis chapter discusses the tools available for diagnosing and troubleshooting system issues.●E-Support on page

Troubleshooting checklistBefore running any of the diagnostic utilities, use the following checklist to find possible solutions forworkstation or soft

Key features and benefitsHP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating thehardware issues.In add

6. Set the CD-ROM Drive to the top of the boot order. To do this, select CD-ROM, press the Enterkey, and use the up arrow to move it to the top of the

System—Shows product type, processor type and speed, coprocessor information, and informationabout all ROMs in the computer.Test tabThe Insight Diagno

The Status page also shows:●The devices being tested●The tests that are running●The overall Test time●The individual Test times●The condition status o

Chassis indicator LEDs Power LED and soundactivityDiagnosis and service actionORPress the power button. If HDD LED does not illuminate, then:1. Verify

Chassis indicator LEDs Power LED and soundactivityDiagnosis and service actionBlinks red 5 times, once persecond, then 2-second pause,5 beepsPre-video

Problem Cause Possible SolutionWorkstation appears to pauseperiodically.Network driver is loaded and nonetwork connection isestablished.Establish a ne

Product featuresComponent viewThe following image shows a typical HP xw4400 workstation. Drive configurations can vary.For complete and current inform

Solving power supply problemsTesting power supplyBefore replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power su

Problem Cause SolutionWorkstation powered offautomatically and the Power LEDflashes red 2 times, once everysecond, followed by a 2-secondpause.Process

Problem Cause SolutionDiskette is write-protected. Use another diskette or remove the write protection.Writing to the wrong drive. Verify the drive le

Problem Cause SolutionDisk transaction problem. The directory structure is bad,or there is a problem with a file.Right-click Start, click Explore, and

Problem Cause SolutionThe monitor is off. Switch the monitor to on (LED is on). You might need torefer to the monitor manual for an explanation of the

Problem Cause SolutionThe picture is broken up, rolls,jitters, or flashes.The monitor connections mightbe incomplete, or the monitormight be incorrect

Problem Cause Solution3. Right-click the CD/DVD device and selectProperties.4. On the Properties tab, be sure Enable digital CDaudio for this CD-ROM d

Problem Cause SolutionIf you are on a network, youmight not have made theconnection to the printer.Make the proper network connections to the printer.

Solving front panel component problemsIf you are experiencing problems with one of the front panel ports, you might be able to try your devicein the c

Problem Cause SolutionCables of new external deviceare loose, or power cables areunplugged.Be sure that all cables are properly and securely connected

Front panel componentsThe following image shows a typical HP xw4400 Workstation. Drive configurations can vary.Figure 1-2 Front panel componentsTable

Problem Cause SolutionNetwork driver does not detectnetwork controller.Network controller is disabled. Run Computer Setup and enable network controlle

Problem Cause SolutionNew network card will not boot. New network card might bedefective or might not meetindustry-standard specifications.Install a w

Solving processor problems Table 5-15 Processor problemsProblem Cause SolutionPoor performance is experienced. Processor is hot. 1. Be sure the airfl

Problem Cause SolutionWindows does not detect theCD-ROM or DVD-ROM drive.1. Use Device Manager to remove or uninstall thedevice in question.2. Restart

Problem Cause Solution6. Right-click the COM port your modem uses, thenclick Properties.7. Under Device status, verify that the modem is workingproper

Screen message Probable cause Recommended action150—SafePost Active A PCI expansion card is notresponding.1. Restart the workstation.2. Disable SafePo

Screen message Probable cause Recommended action213—Incompatible memoryModuleA memory module in memory socketidentified in the error message ismissing

Screen message Probable cause Recommended action411—Network Interface CardInterrupt ConflictIRQ address conflicts with anotherdevice.Reset the IRQ.501

Screen message Probable cause Recommended action917—Front Audio NotConnectedThe front audio cable is not connected. Connect front audio cable.918—Fron

Screen message Probable cause Recommended action1720 SMART Hard DriveDetect Imminent FailureHard drive is about to fail. (Some harddrives have a firmw

Rear panel componentsThe following illustrations shows a typical HP xw4400 workstation.Figure 1-3 Rear panel componentsTable 1-3 Rear panel componen

Screen message Probable cause Recommended action5. Disconnect additional drives.6. Run the Drive Protection System test if available.7. Replace the ha

Screen message Probable cause Recommended actionECC Multiple Bit ErrorDetected in Memory ModuleChipset has detected more than onebad bit in a 64-bit q

132 Chapter 5 System diagnostics and troubleshooting ENWW

A Appendix A — SAS devicesSupported SAS RAID configurationsThe following RAID configurations are supported on the HP xw4400 Workstation.NOTE: This se

4. Press Enter to go to the RAID Properties screen.5. In the RAID Properties screen, use the arrow keys to select the first disk for the IS volume. Th

●Use the arrow keys to select the next disk for the IM volume. Select Yes as the value for theArray Disk column.If partitions are defined on this disk

To configure a mirrored volume with three to six disks, or three to five disks with an optional hotspare disk:●In the RAID Properties screen, use the

B Appendix B — SATA devicesThis appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utilityto set up and manage SA

15. Use the arrows on your keyboard to highlight File>Save Changes and Exit, and press Enter.16. Press F10 when prompted.Creating RAID volumesUse t

5. Use the up and down arrow keys and Space to mark individual physical disks to be reset.6. Press Enter to complete the selection.7. When prompted, p

Serial number and COA label locationEach workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label(2) (for W

140 Appendix B Appendix B — SATA devices ENWW

C Appendix C — Connector pinsConnector pin descriptionsKeyboard Pin Signal123DataUnusedGround456+5 VDCClockUnusedMouse Pin Signal123DataUnusedGround45

Parallel connectorPin Signal Pin Signal Pin Signal123StrobeData Bit 0Data Bit 1789Data Bit 5Data Bit 6Data Bit 7131415SelectAuto LinefeedError456Data

IEEE 1394 connector Pin Signal1 Power2 GND3 TPB-4 TPB+5 TPA-6 TPA+Microphone connector (1/8 inch) Pin Signal1 (Tip)2 (Ring)3 (Shield)AudioPowerGroundH

SATA connector Pin Signal Pin Signal Pin Signal S1 Ground P1 3.3-V power P8 5-V powerS2* A+ P2 3.3-V power P9 5-V powerS3* A- P3 3.3-V power P10 Gro

SAS connectorPower segmentP1V33cP2V33cP3V33c precharge cP4 GROUNDP5 GROUNDP6 GROUNDP7V5c precharge cP8V5cP9V5cP10 GROUNDP11READY LED dP12 GROUNDP13V12

DVI connector1 T.M.D.S DATA 2- 16 HOT PLUG DETECT2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0-3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+4 T.M.D.S DATA 4- 19

ATA/ATAPI (IDE) standard drive cable connector14 DD13 28 CSEL24-Pin Main power connector11213 241 +3.3 V 8 POK 14 -12 VL 21 +5 V GND2 +3.3 V 9 +5 Vaux

8-Pin power (for CPUs and memory) Pin Color Signal58411 BLK GND2 BLK GND3 BLK GND4 BLK GND5 WHT +12VCPU0WHT +12VCPU0 RSENSE6 WHT +12VCPU07 WHTwithstri

D Appendix D — System boarddesignatorsThis appendix lists the system board designators for this system.Designator Silkscreen ComponentMH02-03, MH06-09

Source voltage Description+3.3 V PCI, PCI Express, audio, CK-410, ICH7R, super I/O, BIOS ROM, and on-boardlogic+5 V Storage (disk, optical, diskette),

Designator Silkscreen ComponentP5 CONTROL PANEL Main power/HDD LED/internal speakerconnectorP70 CPUFAN1 Primary CPU fan headerP71 CPU2FAN Secondary CP

E Appendix E — Routine careGeneral cleaning safety precautions ●Never use solvents or flammable solutions to clean the workstation.●Never immerse any

●For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol willevaporate quickly and not leave a residue.●After c

ENWW Cleaning the mouse 153

154 Appendix E Appendix E — Routine care ENWW

F Appendix F — Additional passwordsecurity and resetting CMOSThis workstation supports the following security password features, which can be establis

NOTE: The password jumper is green so that it can be easily identified. For assistance locatingthe password jumper and other system board components,

6. Reconnect any external devices.7. Plug in and power on the workstation.NOTE: The workstation passwords and any special configurations along with th

158 Appendix F Appendix F — Additional password security and resetting CMOS ENWW

G Appendix G — Quick troubleshootingflowchartsThis appendix presents some quick troubleshooting flowcharts for the following issues:●Initial troublesh

Item Description(Configuration and software dependent) Maximum 2415 BTU/hr. = (609 kg-cal/hr.)Power Supply fan 92x25 mm variable speedEnergy Star comp

Initial troubleshooting160 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No powerNo power, part 1ENWW No power 161

No power, part 2162 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No power, part 3ENWW No power 163

No videoNo video, part 1164 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No video, part 2ENWW No video 165

No video, part 3166 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Error messagesError messages, part 1ENWW Error messages 167

Error messages, part 2168 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Error messages, part 3ENWW Error messages 169

Table 1-8 Example 1 heat dissipation**115 VAC 230 VAC 100 VACLANEnabledLANDisabledLANEnabledLANDisabledLANEnabledLANDisabledWindows Idle (S0) 451 BTU

No operating system loading170 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No operating system loading from hard driveNo operating system loading from hard drive, part 1ENWW No operating system loading from hard drive 171

No operating system loading from hard drive, part 2172 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No operating system loading from hard drive, part 3ENWW No operating system loading from hard drive 173

No operating system loading from diskette drive174 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

No operating system loading from CD-ROM driveENWW No operating system loading from CD-ROM drive 175

No operating system loading from network176 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

Non-functioning deviceENWW Non-functioning device 177

178 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW

H Appendix H — Configuring SATA andPATA optical disk drivesThis section provides information on the sequence in which the workstation detects and assi

Table 1-10 Example 2 heat dissipation**115 VAC 230 VAC 100 VACLANEnabledLANDisabledLANEnabledLANDisabledLANEnabledLANDisabledWindows Idle (S0) 468 BT

180 Appendix H Appendix H — Configuring SATA and PATA optical disk drives ENWW

Copyright Information© 2008 Copyright Hewlett-PackardDevelopment Company, L.P.WarrantyHewlett-Packard Company shall not be liablefor technical or edit

Source voltage Description+12 V-D Storage (disk, optical, diskette), PCI Express x16 auxiliary connector+12 VCPU Input to on-board regulator that supp

Item DescriptionFEMP Standby Power Compliant @115 V (<2 W inS5 - Power Off)YesPower Consumption in ES Mode – Suspend toRAM (S3) (Instantly Availabl

115 VAC 230 VAC 100 VACLANEnabledLANDisabledLANEnabledLANDisabledLANEnabledLANDisabledPower Off (S5) 6.0 BTU/hr. 3.52 BTU/hr. 7.17 BTU/hr. 4.61 BTU/hr

Windows Busy Typ (S0) 574 BTU/hr. 564 BTU/hr. 578 BTU/hr.Windows Busy Max (S0) 621 BTU/hr. 611 BTU/hr. 625 BTU/hr.Sleep (S3)*12.18 BTU/hr.9.59 BTU/hr.

Non-operating:●½-sine: 160 cm/s, 2-3ms (~100g)●square: 422 cm/s, 20gNOTE: Values represent individual shock events and do not indicate repetitiveshock

Dual-core CPUsThe HP xw4400 Workstation contains a dual-core processor. Like HT Technology, dual-core processorsenable better performance over traditi

16 Chapter 1 Product overview ENWW

2 Installing or restoring the operatingsystemThis chapter describes the installation and restoration of the operating system.●Installing the operating

Installing or upgrading device driversTo install hardware devices after the operating system installation is completed, the appropriate devicedrivers

Installing the operating system with the HP driver CD contents1. Boot your workstation from the Red Hat box set Binary CD 1.2. Insert the Linux operat

Table of contents1 Product overviewProduct features ...

HP softwareThe following HP software may be installed on your workstation depending on the operating system andoptions:●Computer Setup (F10) Utilities

Restoring directly from the recovery partitionFollow these steps to start the HPBR system restore process from the Recovery Manager:1. Boot the workst

this case you must install the application software from the appropriate application CD. The RestorePlus!process can be executed from CD or from the r

Restoring from the HP Backup and Recovery Manager restore point CD orDVDsThe HP Backup and Recovery Manager (HPBR) restore point can be burned to CD o

24 Chapter 2 Installing or restoring the operating system ENWW

3 System managementThis section describes the various tools and utilities that allow for the system management of theworkstation.●Computer Setup (F10)

●Enable power-on password prompting during system restarts (warm boots) and power-on.●Hide or make available the integrated I/O functionality, includi

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)keys to select the option you want, and press Ent

Heading Option DescriptionRestores system configuration from a diskette. Default Setup Save Current Settings as DefaultSaves the current settings as

Heading Option Description Legacy Diskette WriteEnables/disables ability to write data to removable media. BIOS DMA TransfersEnable/disables the

Installing the Linux operating system ... 19HP software ...

Heading Option Description Controller Order Allows you to specify the order of the attached hard drive controller. The first hard drive controllerin

Heading Option Description Universal Unique Identifier (UUID)Can only be updated if the current chassis serial number is invalid. (These ID numbers

Heading Option Description●Remote Wakeup Boot Source●After Power Loss (on/off)●POST Delay (in seconds) (Enable/Disable). Enabling this feature adds a

Heading Option DescriptionSATA RAID Option ROM Download (Enable/Disable) Slot 1 (PCIExpress x 16)Configures the option ROM. Slot 2 (PCI) Configures

The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recoveryof system software, configuration management and trou

Altiris Client Management SolutionsHP and Altiris have partnered to provide comprehensive, tightly integrated systems managementsolutions to reduce th

Proactive Change NotificationThe Proactive Change Notification program uses the Subscriber's Choice website to proactively andautomatically:●Send

FailSafe Boot Block ROMThe FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure,for example, if a power fai

Replicating the setupThe following procedures enable you to easily copy one setup configuration to other workstations of thesame model for faster, mor

4. As soon as the workstation powers on, press and hold the F10 key until you enter the ComputerSetup (F10) Utility. Press Enter to bypass the title s

Building blocks and partners ... 40Asset tracking and security ...

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier.You can download the software from http://w

Feature Purpose How it is establishedSerial, Parallel, USB, or InfraredInterface ControlPrevents transfer of data through theintegrated serial, parall

When Network Server Mode is disabled, the password must be entered each time the workstation ispowered on when the key icon appears on the monitor. Wh

Changing a power-on or setup password1. Restart the workstation.2. To change the Setup password, as soon as the workstation is turned on, press and ho

Table 3-4 National keyboard delimiter charactersLanguage Delimiter Language Delimiter Language DelimiterArabic / Greek - Russian /Belgian = Hebrew .

HP recommends that corporate system administrators who choose to enable DriveLock also establisha corporate policy for setting and maintaining master

7. Enter the password again in the Enter New Password Again field. If you forget this password, thedrive will be rendered permanently disabled.8. Sele

3. Select Security>Smart Cover>Cover Removal Sensor, and follow the on-screen instructions.4. Before exiting, click File>Save Changes and Exi

To obtain the FailSafe Key, complete any one of the following tasks:●Contact your authorized HP reseller or service provider.●Access the HP website (h

Drive Protection SystemThe Drive Protection System (DPS) is a diagnostic tool built into the hard drives that is installed in selectHP workstations. t

Cables and connectors ... 56Hard drives ...

50 Chapter 3 System management ENWW

4 Removal and replacement proceduresThis chapter describes removal and replacement procedures of most internal components.●Warnings and cautions on pa

CAUTION: Observe the following cautions when removing or replacing a processor:— Installing a processor incorrectly can damage the system board. Have

Table 4-1 Static electricity Relative humidityEvent55% 40% 10%Walking across carpetWalking across vinyl floorMotions of bench worker7,500 V3,000 V40

Grounding the work areaTo prevent static damage at the work area:●Cover the work surface with approved static-dissipative material. Provide a wrist st

ScrewsThe screws used in the workstation are not interchangeable. They might have standard or metric threadsand might be of different lengths. If an i

Cables and connectorsCables must be handled with care to avoid damage. Apply only the tension required to seat or unseatthe cables during insertion or

Predisassembly proceduresPerform the following steps before servicing the workstation:1. Close any open software applications.2. Remove any diskettes

No. Component No. Component No. Component7 Memory modulesockets18 Front USB 29 Network/USB8 Main power 19 Hard disk activity LED 30 Audio9 Diskette dr

4. Gather your tools.5. Service your unit.6. Restore power to your unit.Disassembly order Use the following table to determine the sequence in which t

Product recycling ... 995

Processor (Processoron page 97)PCI retainer (PCI retainer on page 74)PCI or PCI express card (PCIon page 77)CPU heatsink (CPUheatsink on page 95)Proce

Cable lock (optional)If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it andpull it out of the cabl

2. Remove the screw attaching the lock to the chassis.Side access panelBefore accessing the internal components of the workstation, the side access pa

To replace the side access panel, align the bottom groove of the side access panel with the bottom edgeof the chassis, rotate the side access panel to

NOTE: The bezel blanks are keyed to assist you in replacing the blanks. Also, the subpanel can berotated 90 degrees to install the optical drives in d

4. Slide the solenoid hood lock assembly (3) away from the chassis and out of the unit.Figure 4-10 Removing the hood lockTo install the hood lock, re

7. Pull the front panel cables through the chassis and out the front of the unit. You might have to slidethe cables out one at a time.Figure 4-11 Rem

Power buttonTo remove the power button:1. Disconnect power from the system (Predisassembly procedures on page 57), remove the sideaccess panel (Side a

3. Remove the four screws (2) securing the speaker to the chassis and lift the speaker out (3) of thechassis.Figure 4-14 Removing the speakerTo repla

3. Remove the four screws (1) from the back panel.4. Slide the power supply toward the front and lift it (2) out of the chassis.Figure 4-15 Removing

SAS RAID 1 configuration ... 134SAS RAID

3. Remove the four screws (2) from the rear of the chassis with a Phillips screwdriver, and lift it (3)out of the chassis.Figure 4-16 Removing the sy

3. Lift the DIMM (2) straight up and remove it from the unit. Store the DIMM in an anti-static bag.Figure 4-17 Removing memory moduleMemory module fe

Required loading orderUse the following illustration as a guide for installing memory:●If installing only one DIMM, install it in socket (1).●Install

Figure 4-19 Installing a memory modulePCI SlotsThis section contains information on PCI slots.Your workstation contains three PCI slots, one PCI Expr

Slot Type Slot power (Maximum)3 PCI Express x16 (4) 25 W4 PCI Express x 1 25 W5 PCI 32/33 25 W6 PCI 32/33 25 W* In addition to these slot power specif

3. Secure the bracket with two screws (3).Figure 4-22 Installing the PCI retainerPCI ExpressPCI Express is a point-to-point architecture and uses a s

If removing another type of PCI Express card, lift the card out of the chassis. You do not need topress in on the “hockey stick” lever.4. Install a PC

5. Close the PCI retention clamp (4) by rotating the clamp downward and pushing on the two greensnaps down from the rear panel of the chassis.Figure 4

To install a PCI card:1. Disconnect power from the system (Predisassembly procedures on page 57), remove the sideaccess panel (Side access panel on pa

5. Install a PCI slot cover and close the PCI levers. If the PCI levers do not closed, be sure all cardsare properly seated and then try again.Figure

No operating system loading ... 169No operati

3. Unsnap the fan housing from the chassis (2) and lift it out of the chassis (3).Figure 4-28 Removing the front fan4. Remove the fan from the fan ho

CAUTION: Before removing the battery, be sure your CMOS settings are backed up as all CMOSsettings are lost when the battery is removed. To back up th

Power connections to drives For help in identifying power cables, refer to the following information. Route or tie cables so that thereis no possible

Optical drive (Minitower position)Your workstation might have an IDE or SATA optical drive. To remove an optical drive:1. Disconnect power from the sy

4. After pulling the drive (1) out, remove the four guide screws (2) from the drive. Only remove thefour guide screws if you plan to install another d

4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linuxsystems, connect the audio cable to the AUX-IN conn

3. Press down on the yellow drive-lock release lever (1) and gently slide the drive 2 out of the chassis.Figure 4-37 Removing the optical drive from

4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linuxsystems, connect the audio cable to the AUX-IN conn

3. Lift the green drive-lock release tab (1) and gently slide the drive 2 out at the same time.Figure 4-41 Removing the diskette drive from the chass

2. Disconnect the data (1) and power (2) cables from the hard drive.Figure 4-42 Removing the hard drive3. Lift up on the green drive-lock release tab