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82 Chapter 4 Problem solving ENWW
Troubleshooting checklist
If the printer is not responding properly, complete the following checklist in order. If the printer
does not pass a step, follow the corresponding troubleshooting suggestions.
Make sure that the printer READY
light is on.
If no lights are on, check the power cord connections. Check the
power switch. Check the power source by plugging into another
outlet.
If other lights are on, note the message in the control panel display
and go to “Interpreting control-panel messages” on page 89.
Print a short document from a
software application to verify that
the computer and printer are
connected and are
communicating correctly.
If the page does not print, check the cable connection between the
printer and computer. Make sure that you are using the proper
cable.
Check the print queue or the print spooler (the print monitor on a
Macintosh computer) to see if the printer has been paused.
Verify that you have installed the HP LaserJet 2300 series printer
driver.
Check the software application to make sure that you are using an
HP LaserJet 2300 series printer driver and port.
If the page is interrupted during printing, go to “Troubleshooting
general printing problems” on page 83.
If the problem persists, check
these troubleshooting sections:
“Printing special pages” on page 87
“Troubleshooting general printing problems” on page 83
“Troubleshooting network printing problems” on page 107
“Troubleshooting common Windows problems” on page 108
“Troubleshooting common Macintosh problems” on page 109
“Troubleshooting common PostScript problems” on page 114
- 2300 2300d 1
- 2300n 2300dn 2300dtn 1
- Contents 5
- 4 Problem solving 6
- 5 Service and support 7
- Appendix A Specifications 7
- Appendix D Printer commands 8
- Printer basics 9
- Printer configurations 10
- Printer features 11
- NERGY STAR 12
- Printer software 13
- Printer drivers 16
- HP LaserJet Utility 17
- Windows-sharing 19
- Uninstalling the software 23
- Control panel 24
- Control panel buttons 25
- Control panel lights 26
- Using the printer Help system 27
- Printing control panel menus 27
- Interface ports 28
- Printing tasks 29
- Media input options 31
- Loading trays 33
- To load tray 2 34
- To load tray 3 36
- Media output options 37
- Printing on special media 38
- Printing on envelopes 39
- To load envelopes in tray 1 40
- Printing on labels 41
- Printing on transparencies 42
- (single-sided) 44
- To duplex manually 47
- Canceling a print job 48
- Using the printer driver 49
- Changing default settings 50
- Using printer-driver features 51
- Setting a custom paper size 52
- Using reduce/enlarge options 54
- Selecting a paper source 54
- Windows NT 4.0 (PCL only) 57
- Windows XP 58
- Using job-storage features 59
- * appears in place of 60
- Managing and maintaining the 63
- Using the embedded Web server 64
- Information tab 65
- Settings tab 65
- Networking tab 65
- Other links 66
- Customization utility 69
- Managing the print cartridge 70
- Checking the supply level 71
- ORDER CARTRIDGE 72
- Configuring e-mail alerts 73
- Menu map 74
- Configuration page 74
- Supplies status page 76
- PS or PCL font list 78
- Cleaning the printer 79
- Cleaning the fuser 81
- Problem solving 83
- Troubleshooting checklist 84
- Printing special pages 89
- Resolving persistent messages 90
- ELECT button) to 92
- ANCEL JOB button was 92
- AUSE/RESUME 92
- P button) and 93
- ELECT button) to print 93
- ANCEL JOB to clear the 98
- Clearing jams 99
- Print-cartridge area 100
- Output areas 102
- Duplexer area 103
- Print-quality checklist 104
- Image defect examples 105
- Toner specks 106
- Dropouts 106
- Vertical lines 106
- Gray background 106
- Light print or fade 106
- Toner smear 107
- Loose toner 107
- Vertical repetitive defects 107
- Misformed characters 107
- Page skew 107
- Curl or wave 108
- Wrinkles or creases 108
- Toner scatter outline (halo) 108
- Random image repetition 108
- EADY light is on 111
- Printing errors 112
- READY light is on 112
- USB problems 113
- OS X problems 114
- Renaming the printer 115
- Service and support 117
- Ordering directly from HP 118
- Part numbers 120
- Cables and interfaces 121
- Documentation 121
- Printing supplies 122
- Contacting HP 125
- HP service agreements 126
- HP SupportPacks 126
- Service information form 128
- HP maintenance agreements 129
- Warranty information 130
- Extended warranty 132
- Specifications 133
- Printer specifications 134
- Acoustic emissions 135
- Operating environment 135
- Media specifications 136
- Guidelines for using paper 138
- Paper specifications 139
- Envelopes 141
- Envelope margins 142
- Envelope storage 142
- Transparencies 143
- 142 A Specifications ENWW 144
- Control panel menus 145
- Retrieve Job menu 146
- Information menu 147
- Paper Handling menu 148
- ENWW Paper Handling menu 147 149
- Item Values Explanation 149
- Configure Device menu 150
- PCL submenu 152
- Print Quality submenu 153
- System Setup submenu 156
- ELECT button) 157
- ELECT button) before each 157
- I/O submenu 159
- Resets submenu 162
- Diagnostics menu 163
- Service menu 163
- Printer memory and expansion 165
- Printer memory 166
- Installing memory 167
- Checking memory installation 169
- Printer commands 171
- Combining escape sequences 172
- Entering escape characters 173
- Selecting PCL 5e fonts 173
- Regulatory information 177
- Material restrictions 179
- Material safety data sheet 179
- For more information 179
- Declarations of conformity 180
- Canadian DOC regulations 181
- Laser safety statement 182
- LED safety statement 182
- Japanese VCCI statement 182
- Korean EMI statement 182
- Laser statement for Finland 183
- 184 Index ENWW 186
- ENWW Index 185 187
- 186 Index ENWW 188
- ENWW Index 187 189
- 188 Index ENWW 190
- ENWW Index 189 191
- 190 Index ENWW 192
- ENWW Index 191 193
- 192 Index ENWW 194
- *Q2431 * 196
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