HP 100B SFF Spezifikationen PDF herunterladen (Seite 91)

Solving Software Problems

Most software problems occur as a result of the following:

● The application was not installed or configured correctly.

● There is insufficient memory available to run the application.

● There is a conflict between applications.

● Be sure that all the needed device drivers have been installed.

● If you have installed an operating system other than the factory-installed operating system, check

to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Computer will not continue and no HP logo screen has appeared.

Cause Solution

POST error has occurred.

Computer will not continue after HP logo screen has appeared.

Cause Solution

System files may be damaged.

“Illegal Operation has Occurred” error message is displayed.

Cause Solution

Software being used is not Microsoft-certified for your version

of Windows.

Configuration files are corrupt.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,

visit http://www.hp.com.

NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,

remember to provide the supervisor and user passwords if they are set.

Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical

assistance.

If the computer is beeping, see POST Error Messages

on page 84 to determine possible causes.

See the Restore Kit or the Worldwide Limited Warranty for

terms and conditions.

Use recovery discs to reload system files.

Verify that the software is certified by Microsoft for your

version of Windows (see program packaging for this

information).

If possible, save all data, close all programs, and restart the

computer.

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HP 100B SFF Spezifikationen Seite 91