Maintenance & Service Guide 100B SFF PC
2 Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet
92 PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin
93 PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin
94 B Power Cord Set Requirements The power supplies on some computers have external power switches. The
95 Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and
96 C Specifications 100B SFF PC models Desktop Dimensions Approximate Weight Temperature Range
3 2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the
4 Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or re
5 Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware
6 Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the har
7 Table 2-3 Computer Setup—Storage (continued) SATA Emulation Allows you to choose how the SATA controlle
8 Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device
9 Table 2-4 Computer Setup—Security (continued) Allows you to set Enabled/Disabled (default is Enabled) f
10 Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer
11 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) On some models, allows you to enable or disable: ● PCI SERR# Generation
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to ch
12 NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) dr
13 SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Pers
14 This chapter provides general service information for the computer. Adherence to the procedures and preca
15 Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other co
16 ● Place items on a grounded surface before removing them from their container. ● Always be properly
17 Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing st
18 Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean
19 CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improp
20 Screws The screws used in the computer are not interchangeable. They may have standard or metric
21 Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock
iii WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
22 5 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures a
23 Access Panel 1. Prepare the computer for disassembly (Preparatio
24 Front Bezel NOTE: Computer appearance may vary.
25 Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access
26 Figure 5-3 DIMM Socket Locations – 100B SFF PC Table 6-1 DIMM Socket
27 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22). 2. Remove the acc
28 Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the inter
29 Drives CAUTION: Make sure personal files on the hard drive are backed up to an external stora
30 Installing and Removing Drives When installing additional drives, follow these guidelines: ● The prima
31 System Board Drive Connections Refer to the following illustrations and tables to identify the system boa
iv
32 Figure 5-7 Disconnecting the Optical Drive Cables 5. Slide the drive out the front of the
33 7. Press the ODD cage hook down, turn ODD cage up Figure 5-9 Optical drive butto
34 Front I/O Assembly The front I/O assembly is attached to the front of the chassis. Pull the assembly away
35 Power Switch/LED Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page
36 System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 22).
37 Battery The battery that comes with your computer provides power to the real-time clock and has a lifetim
38 Type 1 Battery Holder 1. Lift the battery out of its holder. Figure 5-15 Removing the battery from
39 6 Restore and Recovery Microsoft System Restore If you have a problem that might be due to software
40 You must choose one of the following methods to perform a System Recovery: ● Recovery Image — Run the
41 System Recovery at System Startup CAUTION: System Recovery deletes all data and programs you created or i
v 1 Installing and Customizing the Software ... 1 Installing th
42 Recovery Discs You should create a set of recovery discs from the recovery image stored on your hard disk
43 7 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is inc
44 NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order i
45 Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the t
46 The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed,
47 Help Tab The Help tab contains a Vision Help section, and a Test Components section. This tab includes se
48 Protecting the Software To protect software from loss or damage, you should keep a backup copy of all sys
49 8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and
50 ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When bo
51 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system re
vi General Cleaning Safety Precautions ... 18 Cleaning the C
52 Solving General Problems You may be able to easily resolve the general problems described in this section
53 Computer appears locked up and will not turn off when the power button is pressed. Cause
54 Cursor will not move using the arrow keys on the keypad. Cause
55 Poor performance is experienced. Cause
56 Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following t
57 A problem has occurred with a disk transaction. Cause
58 Solving Hard Drive Problems Hard drive error occurs. Cause
59 Solving Media Card Reader Problems CAUTION: Do not insert or remove memory cards when the in-use light is
60 Do not know how to remove a media card correctly. Cause
61 Solving Display Problems If you encounter display problems, see the documentation that came with the moni
vii System Recovery from the Windows Start Menu ... 40 System Recovery at
62 Monitor does not function properly when used with energy saver features. Cause
63 “No Connection, Check Signal Cable” displays on screen. Cause
64 Solving Audio Problems If the computer has audio features and you encounter audio problems, see the commo
65 Sound from headphones is not clear or muffled. Cause
66 Solving Printer Problems If you encounter printer problems, see the documentation that came with the prin
67 Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation th
68 Mouse does not respond to movement or is too slow. Cause
69 Cursor moves too fast or too slow. Cause
70 Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove ha
71 New or existing device does not work after installing a new device. Cause
viii 9 POST Error Messages ... 84 POST
72 Solving Network Problems Some common causes and solutions for network problems are listed in the followin
73 Network driver does not detect network controller. Cause
74 Diagnostics passes, but the computer does not communicate with the network. Cause
75 Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in
76 Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and soluti
77 Cannot eject compact disc (tray-load unit). Cause
78 Recording or copying CDs is difficult or impossible. Cause
79 Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions a
80 Solving Front Panel Component Problems If you encounter problems with devices connected to the front pane
81 Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service
1 1 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating syst
82 Unable to connect to the Internet. Cause
83 Solving Software Problems Most software problems occur as a result of the following: ● The application
84 9 POST Error Messages This appendix lists the error messages and the various audible sequences tha
85 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message
86 Table 10-2 Diagnostic Audible Codes (continued) Beep Definition Possible Cause Recommended Action 2 short
87 10 Password Security and Resetting CMOS Resetting the Password Jumper This computer supports two
88 8. Plug in the computer and turn on power. Allow the operating system to start. This clears the curren
89 A Connector Pin Assignments This appendix contains the pin assignments for many computer and workst
90 Headphone Connector and Icon (1/8” miniphone) Pi
91 Monitor Connector and Icon Pin Signal Pin Signal 24-Pin Power Connector Front Pin
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