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Handling Error Messages and Troubleshooting
3-50 Printer Tasks
Error Reporting/Action Response
Refer to “Error Messages” on page A-7, for how to interpret error messages.
In the unlikely event that the printer has a major error, follow these steps:
1. The printer may self-diagnose the problem and possibly display the message as shown in
Figure 3-71.
2. Write down the error code and message that appears on the Control Panel.
3. Refer to “Call Engineer Error Messages and Codes” on page A-8 to determine the
meaning of the error code.
4. If the error code calls attention to a specific physical component or location on the
printer, check the area specified and correct the problem.
5. If you cannot resolve the problem, call your service representative. Be prepared to give
the service representative the error code and any messages that appear on the Control
Panel to assist in troubleshooting.
Figure 3-71 Call Engineer (Service Representative)
Clear
Offline
Menu End
LTR
LTR
LTR
Offline
High-voltage power supply alarm
Call Engineer (SVC 6F)
PCL
Blinking
Error code
- User Manual 1
- Model D640 1
- (Printer and Accessories) 1
- D640 Cut Sheet Printer 2
- Printing History 3
- Caution and Warnings 5
- Other Manuals 8
- Table of Contents 9
- 2 Control Panel 10
- 3 Printer Tasks 10
- 5 Maintenance 12
- 6 Advanced Topics 13
- A Printer Messages 13
- D Using Paper 15
- E Printing Reports 15
- F Warranty and Support 16
- About Your Printer 17
- Full 600 x 600 Resolution 18
- About Your 19
- PCL Level 5e 20
- Integral Hard Disk 20
- Energy Star Compliance 20
- Getting to Know the Printer 21
- The D640 Printer 22
- Getting to Know the Printer 24
- Powering On the Printer 34
- Control Panel 35
- Figure 2-1 Control Panel 36
- Checking Printer Status 37
- Abnormal Printer Status 38
- Checking Paper 39
- Function Buttons 40
- Submenu Arrow Buttons 41
- Function Buttons 42
- Custom Menu Settings 43
- Custom Menu Settings 44
- Printing Menu Settings 45
- Printing Menu Settings 46
- Configuration Menu Settings 48
- = 12240 51
- PCL Menu Settings 53
- PCL Menu Settings 54
- Comms Menu Settings 55
- Maintenance Menu Settings 58
- PapSize Menu Settings 60
- Test Menu Settings 62
- 3-4 Printer Tasks 67
- 3-6 Printer Tasks 69
- Setting Standard Paper Sizes 70
- Setting Custom Paper Sizes 73
- Figure 3-17 Menu options 75
- Configuration.customsize 77
- Opening Paper 79
- Locking Paper Trays 81
- Locking Paper Trays 83
- Clearing a Paper Jam 85
- Clearing Paper Input Jams 87
- Clearing Paper Input Jams 89
- Clearing HCI Jams 95
- Clearing HCI Jam 1 95
- Clearing HCI Jam 2 97
- Clearing Paper Path Jams 98
- Clearing a Fuser Unit Jam 99
- Printer Tasks 100
- Clearing a Duplex Unit Jam 101
- Clearing Paper Path Jams 103
- Clearing Paper Output Jams 106
- Clearing Paper Output Jams 107
- Connecting 111
- Bracket B Bracket A 111
- Positioning 111
- Blinking 113
- Error code 113
- Consumables 114
- Introduction 114
- Replacing Toner 117
- Replacing Toner 119
- Replacing Developer 122
- 123
- Developer collector bottle 125
- Upper right cover 125
- Replacing Developer 127
- Drum Replacement 131
- Replace Drum unit 131
- Top handle 135
- Guide rails 135
- Front handle 135
- Lever b1 135
- Installing the Drum 137
- Drum locking knob 139
- Handle 3 141
- Transfer assembly 141
- Removing the Fuser 143
- Decurler roller knob 145
- Fuser locking knob 145
- Figure 4-40 Unscrewing Plate 147
- At the Control Panel 155
- New HCI Pick Roller Kit 159
- Maintenance 164
- Removing Stray Toner 165
- Paper Feed Area 167
- Paper Input Trays 167
- Duplex Area 169
- LED Array Area 173
- Advanced Topics 176
- Print Quality Problems 177
- Dropouts 179
- Managing Consumables 181
- Recycling 183
- Toner Recycling Switch 183
- Managing Consumables 185
- Printing Alignment Sheets 187
- C:\USER_ADJ\ 189
- Online Select 189
- 1 ALIGNSET.12 189
- Direction of paper motion 191
- Feed 1: Upper tray 191
- Setting Alignment Values 195
- Figure 6-17 Tray1 values 197
- Paper Input 199
- Example Configuration 199
- Using Virtual Font Cartridges 201
- Printer Messages 202
- Print Messages 204
- Status Messages 204
- Warning Messages 205
- Paper Jam Messages 206
- Paper Jam Messages 207
- Error Messages 208
- Code Description Action 211
- Interface 215
- Configuration 215
- Using the Serial Interface 216
- Using the Parallel Interface 218
- Specifications 219
- Printer Specifications 220
- Printer Specifications 222
- D640 Optional Accessories 225
- Item Specifications 228
- Processing speed 228
- Paper capacity 228
- PostScript Upgrade 230
- Operation Printer Only 232
- With HCO 232
- Power Save 232
- Laser Safety Standards 234
- LASERTURVALLISUUS 235
- HP Declaration of Conformity 236
- Using Paper 237
- Paper Manufacturing 238
- Test Small Amounts of Media 240
- Use High Quality Media 240
- Finish (Texture) 242
- General Guidelines 245
- General Guidelines 246
- Adhesive Labels 248
- Recycled Paper 250
- Archival Paper 250
- Colored Paper 250
- Odd sizes 252
- Carbonless Paper 252
- Troubleshooting 256
- Isolate Paper Brand 258
- Isolate a Paper Type 258
- Paper Storage Environment 260
- Printing Reports 261
- The Printer Setup Report 262
- Setup Report, Page 1 Key 263
- Setup Report, Page 2 Key 265
- The Maintenance Report 266
- Maintenance Report Key 267
- The Typeface Report 268
- Typeface Report Key 268
- The Symbol Set Table Report 270
- Symbol Set Table Report Key 270
- N to highlight MENUS 272
- E-14 Printing Reports 274
- The Ripple Test Print 276
- Warranty and Support 278
- Where To Call For Help 279
- Warranty and 280
- Warranty 283
- Manual Part No 293
- C5620-90024 293
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