Hp Insight Control Bedienungsanleitung PDF herunterladen (Seite 163)

9 Support and other resources

Contacting HP

Information to collect before contacting HP

Be sure to have the following information available before you call contact HP:

• Software product name

• Hardware product model number

• Operating system type and version

• Applicable error message

• Third-party hardware or software

• Technical support registration number (if applicable)

How to contact HP technical support

Use the following methods to contact HP technical support:

• In the United States, see the Customer Service / Contact HP United States website for contact options:

http://welcome.hp.com/country/us/en/contact_us.html

• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service

is available 24 hours a day, 7 days a week. For continuous quality improvement, calls might be recorded

or monitored.

• In other locations, see the Contact HP Worldwide website for contact options:

http://welcome.hp.com/country/us/en/wwcontact.html

Registering for software technical support and update service

Insight Control suites and select ProLiant Essentials software products include one year of 24 x 7 HP Software

Technical Support and Update Service. This service provides access to HP technical resources for assistance

in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals, either in electronic form or on

physical media as they are made available from HP. Customers who purchase an electronic license are

eligible for electronic updates only.

With this service, Insight Control and ProLiant Essentials customers benefit from expedited problem resolution

as well as proactive notification and delivery of software updates. For more information about this service,

see the following website:

http://www.hp.com/services/insight

There are two methods for registering:

• If you received a license entitlement certificate, automated registration for this service takes place upon

online redemption of the license certificate/key.

• If the license information you received for your product instructs you to register for Software Technical

Support and Update Service, you must follow the instructions in order to be eligible for telephone

support and product updates.

How to use your software technical support and update service

After you have registered, you will receive a service contract in the mail containing the Customer Service

phone number and your Service Agreement Identifier (SAID). You need your SAID when you call for technical

support. Using your SAID, you can also go to the Software Update Manager (SUM) web page to view your

contract online and elect electronic delivery for product updates.

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Hp Insight Control Bedienungsanleitung Seite 163