Hp Tape Library Interface Manager Software Bedienungsanleitung Seite 126
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126 Hewlett-Packard Customer Support Appendix D
Hewlett-Packard Customer Support
If your Interface Manager fails during the warranty period and the suggestions
in the documentation do not solve the problem, you can receive support by
doing the following:
■ Access HP Support on the World Wide Web at: www.hp.com/go/
support
■ Contact your authorized HP dealer or Authorized Service Provider
■ Call the HP Customer Care Center in your region
If your Interface Manager fails after the warranty period, contact your
authorized HP dealer/distributor or the nearest HP sales and service office.
Customers in the US and Europe can use a credit card for phone assistance.
Information Needed for Support
Before calling, please have the following information ready:
■ Serial number
■ Error codes and error code qualifiers
■ Brand and model of your host computer
■ Library drivers and backup application software that you are using and
the version number(s)
- Part Number: C9578-90000 1
- Edition 1 1
- December 2001 1
- In this manual 2
- Warranty 3
- Reference Standards 4
- Chapter 1 Introduction 11 5
- Chapter 4 SAN Environments 77 8
- Introduction 11
- 12 Introduction Chapter 1 12
- Chapter 1 Introduction 13 13
- Processing SCSI Information 14
- Fibre Channel Features 15
- SCSI Bus Features 15
- Configuration Features 15
- Management Features 16
- Chapter 1 17
- Table 2 Supplied Components 18
- No. Item Qty Description 18
- Specifications 19
- Supported Products 20
- Chapter 1 Introduction 21 21
- Optical Fibre Channel Cables 22
- Interface Manager Overview 23
- Chapter 2 27
- Fibre Channel Port Mode 28
- Hard Addressing 29
- Soft Addressing 29
- Host Device Configuration 30
- SCSI Addressing 30
- Buffered Tape Writes 30
- Address Mapping 31
- Auto-Indexed Mapping 32
- Fixed-Indexed Mapping 32
- Configuration Methods 33
- Web Based Administrator 34
- Management Operations 35
- Management Interfaces 36
- Overview 38
- Accessing Telnet 38
- Chapter 3 41
- Table 7 Time Zones 41
- Using Your Own Settings 44
- Setting Date and Time 56
- Time Shown is NOT Correct 57
- Using DHCP 59
- Administrator 60
- Hard Address Settings 62
- Soft Address Settings 62
- Selecting Your Own Settings 63
- Using the Web Interface 72
- Upgrade Firmware Using FTP 74
- FTP Interface (Single Card) 75
- SAN Environments 77
- Chapter 4 79
- 80 SAN Environments Chapter 4 80
- Omniback Configuration 81
- 82 SAN Environments Chapter 4 82
- Chapter 4 SAN Environments 83 83
- Configuration on page 85 84
- HP-UX Configuration 85
- 86 SAN Environments Chapter 4 86
- Chapter 4 SAN Environments 87 87
- Stopping the dm_stape process 88
- 90 SAN Environments Chapter 4 90
- Chapter 4 SAN Environments 91 91
- file to 91
- Windows Configuration 92
- Solaris Configuration 94
- Switch Configuration 95
- 96 SAN Environments Chapter 4 96
- Troubleshooting 97
- Operation Indicators 99
- 100 Troubleshooting Chapter 5 100
- Chapter 5 Troubleshooting 101 101
- 102 Troubleshooting Chapter 5 102
- Basic Verification 103
- 104 Troubleshooting Chapter 5 104
- NT Control Panel 104
- Chapter 5 105
- 1. Execute an ioscan command 105
- Figure 29.) 105
- Figure 29 ioscan Sample 105
- 106 Troubleshooting Chapter 5 106
- Problem - Solution 107
- 108 Troubleshooting Chapter 5 108
- Chapter 5 Troubleshooting 109 109
- 110 Troubleshooting Chapter 5 110
- Chapter 5 Troubleshooting 111 111
- 112 Troubleshooting Chapter 5 112
- 114 Troubleshooting Chapter 5 114
- DB-9 Serial and RJ-45 115
- Ethernet Pin Assignment 115
- RJ-45 Pin Assignments 116
- Fibre Channel Interface and 117
- Commands 117
- ■ Byte 2 set to 0xFA 118
- Report LUNs Command 119
- PRLI Data 121
- SCSI Interface and Commands 123
- Customer Support 125
- Glossary 127 127
- 128 Glossary 128
- Glossary 129 129
- 130 Glossary 130
- Glossary 131 131
- 132 Glossary 132
- Glossary 133 133
- 134 Glossary 134
- Glossary 135 135
- World Wide Name 136
- Index 137 137
- 138 Index 138
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