Hp StoreEver TapeAssure Software Bedienungsanleitung Seite 51
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NOTE: For legacy 3.x large libraries, including SureStore 2/20, SureStore 4/40, SureStore
6/60, SureStore 6/140, SureStore 10/100, SureStore 1/9, and the MSL5000 and MSL6000
series libraries, the tarred support ticket contains a single compressed .dat file.
To view the saved support ticket, open the .lzt file using Windows Explorer, or use the Load
command on the L&TT File menu.
TIP: To view or e-mail the individual files, rename the .lzt file so it has a .tar file extension
and use WinZip to extract the files to a single directory. The master ticket file will have a .ltt.lzo
extension, and the data files will have .ltd.lzo extensions. You can open the master ticket file
with Windows Explorer or with the Load command on the L&TT File menu.
Sending a report or support ticket by e-mail
From the Support screen, click Send Support Ticket by E-mail to generate the support ticket and
immediately send it via e-mail to an HP support center (or other destination). The E-mail Support
Ticket dialog box opens.
Using a report or support ticket 51
- Product version: 4.16 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- 1 Introduction 9
- What's new 10
- What's new 11 11
- 12 Introduction 12
- What's new 13 13
- 14 Introduction 14
- What's new 15 15
- 16 Introduction 16
- 18 Introduction 18
- Installing L&TT 19
- Installation procedure 20
- Starting L&TT 21
- Scan mode 22
- I/O mode 24
- Application window layout 25
- ◦ Libraries and autoloaders 26
- ◦ Drives 26
- ◦ Enclosures and processors 26
- ◦ Other devices 26
- Standalone devices 27
- Using the Test screen 30
- Using the Utility screen 31
- Managing firmware 34
- Acquiring firmware files 35
- Managing firmware 37 37
- Uploading firmware to devices 38
- Advanced options 39
- Viewing results 40
- Aborting a test 42
- Using the support screen 44
- Setting the detail level 46
- Other functionality 47
- Viewing embedded data 48
- Interpreting a report 54
- Things to look for 55
- LTO drives 55
- LTO media 57
- Installation 61
- Installing the latest version 63
- Installing L&TT for Mac 65
- Navigating the screens 66
- Viewing test results 75
- Support ticket compression 79
- Generating an event log 81
- Viewing an event log 81
- Figure 40 ESL G3 service port 84
- Known issues and limitations 86
- 5 Command line functionality 87
- Command line functions 88
- Configuring L&TT (CLF) 89
- Scanning the bus (CLF) 89
- Listing supported tests (CLF) 90
- Running tests (CLF) 91
- 92 Command line functionality 92
- Running utilities (CLF) 93
- 94 Command line functionality 94
- Command line functions 95 95
- 96 Command line functionality 96
- Return values 97
- Using the trace file 98
- 6 Tests and utility functions 99
- Assessment test 100
- Diagnostic tests 101 101
- Diagnostic tests 103 103
- Diagnostic tests 105 105
- Autoloader Exerciser test 106
- Connectivity test 107
- Data Compression test 107
- DAT320 Encryption test 108
- Device Analysis test 108
- Device Self-Test 109
- DDS Cooling Test 110
- DDS Media Assessment Test 110
- Diagnostic tests 111 111
- ESL Vendor ID test 112
- Full Sweep test 112
- Installation Check test 113
- Library Exerciser test 113
- Diagnostic tests 115 115
- Diagnostic tests 117 117
- Library Read Write test 118
- Diagnostic tests 119 119
- Diagnostic tests 121 121
- LTO Cooling Check test 122
- LTO Data Assessment test 122
- LTO Media Assessment test 123
- LTO Stuck Tape test 125
- LTO Encryption test 125
- Media Analysis test 125
- Media Validation test 126
- MO Media Validation test 127
- Move test 127
- Read/Write test 129
- Diagnostic tests 131 131
- Performance tests 132
- Performance tests 133 133
- Performance tests 135 135
- Figure 49 Test Options screen 136
- Performance tests 137 137
- Performance tests 139 139
- Performance tests 141 141
- Compare Statistics utility 143
- Device Configuration test 144
- Force Tape Eject utility 145
- LTO6 EEPROM download utility 145
- Read Media IDs 146
- Tape Erase utility 146
- Re-initialize LTFS tape 147
- 7 Reports and support tickets 148
- System information 150
- Drive identity 152
- Drive health 152
- Drive configuration 154
- Drive environment 154
- Drive performance 155
- Drive usage 155
- Drive history 156
- Cartridge identity 157
- Cartridge health 157
- Cartridge configuration 157
- Cartridge environment 158
- Cartridge performance 158
- Cartridge usage 158
- Cartridge history 159
- Classic support ticket 159
- 8 Additional functionality 160
- Available options 162
- 164 Additional functionality 164
- Using passwords 166
- Using the Move Media function 167
- 168 Additional functionality 168
- 170 Additional functionality 170
- Running plugins 171
- Using the quiet mode feature 172
- 174 Additional functionality 174
- Using the Tool Status Report 175
- 176 Additional functionality 176
- Reboot criteria 178
- Files installed on the system 180
- 10 Frequently asked questions 182
- How do I install L&TT? 183
- Is my LTO tape OK? 184
- General questions 185 185
- Windows questions 186
- Windows questions 187 187
- CSI questions 189
- CSI questions 191 191
- 11 Troubleshooting 193
- 194 Troubleshooting 194
- Troubleshooting devices 195 195
- Known issues 196
- Troubleshooting devices 197 197
- Backup failed 198
- Getting support 199
- Contacting HP 199
- Other HP websites 199
- A Operating system support 201
- B Discontinued products 203
- Performing the update 204
- DLT VS80/DLT1 205
- DLT 4000/7000/8000 206
- HP DDS/DAT 207
- Compaq/Sony AIT & DDS 208
- 210 Index 210
- 212 Index 212
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